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Man of his word, a pleasure to work with him and his... - jorze
Man of his word, a pleasure to work with him and his team. We ended up buying an Atlas and an ID.4 and could not be happier.
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Great car buying experience. Olias was really good to... - Kent
Great car buying experience. Olias was really good to work with and made the entire process easy and problem free. I will buy here again
I purchased a CPO 2016 Jetta from Mckenna on Friday... - sarah
I purchased a CPO 2016 Jetta from Mckenna on Friday (11/30) and within a week I had a flat tire, two bald tires, a dead battery cell, a major alignment problem, brakes that needed replacing and a vehicle that was unsafe to drive. ONE WEEK after driving my car off the lot and I've already racked up $1,285 in repairs.
When viewing the vehicle, I noticed that the front driver's side tire was completely flat. Before test driving, my salesman had it filled up with air. When I decided to purchase the vehicle, he promised me that the tire would be inspected and replaced if necessary. Before I drove off the lot on Friday, my salesman confirmed with me verbally and via text message that my vehicle had been seen by their service department, the tire was replaced and my vehicle was safe to drive. I was later informed by McKenna's service manager that there is absolutely no record of my vehicle being seen by their team that day.
It was reported my on vehicles certification inspection paperwork that my battery had been checked and was in good working condition, my tires had the minimum level of tread on them (not even going to mention the flat), there wasn't any major structural damage and that my rear brakes had 50% life remaining on them.
HOWEVER, I have documentation from the technicians that serviced my vehicle after I purchased it which states otherwise. My front tires were absolutely bald (not to mention my front drivers side tire was never replaced as my salesman confirmed with me), my battery had a dead cell, my rear brakes were at less than 4mm, and the alignment was so far off on my vehicle that my technician asked if I had gotten into a major accident. Is there something that McKenna isn't telling me?
I would like to have a representative from McKenna explain to me how a vehicle with two bald tires, one flat tire, a dead battery cell, major alignment issues and brakes that are about to go out passed the CPO inspection. It is clear to me, and everyone who has worked on my car since I purchased it, that McKenna fraudulently reported the condition of my vehicle as meeting the minimum standards for certification in order to make it more appealing to buyers AND CHARGE MORE FOR THE CAR.
I understand that wear and tear items such as brakes, batteries and tires are not covered under my CPO warranty. However, it is absolutely unacceptable to allow a customer to drive any vehicle off the lot in this condition. McKenna misreported the condition of my vehicle as it pertains to the items specifically not covered under the CPO warranty (how convenient) and KNOWINGLY let me drive off the lot in a vehicle that was ABSOLUTELY UNSAFE TO DRIVE.
In all honesty, I am GRATEFUL that my car's problems surfaced so quickly. It was reported to CarFax that my vehicle received the 40K mile service (McKenna's service manager has yet to provide me with any documentation of this), so I would not have been due for another service or inspection for another 10K miles. It is obvious that I would not have made it that far without being in a major accident that very likely would have been caused by either my bald tires or expired brakes.
The sheer level of negligence and complete disregard for my safety displayed by McKenna VW is appalling to me. I wrote McKenna a check for $15,045 and they let me drive off the lot in a vehicle that ended up costing me over $1,285 in repairs AFTER ONE WEEK of owning it and was ABSOLUTELY UNSAFE TO DRIVE!!!!
McKenna has agreed to cover the cost of my battery and one tire replacement. This puts a very small dent in the total cost of the repairs. Hans (service manager) has been pleasant to speak to and has been the only representative willing to get in contact with me – Thank you!
I want to warn anyone who is considering purchasing a CPO vehicle from McKenna. It is VERY likely that my vehicle is not the only one who's condition was falsely reported on the certification inspection. YOU MAY BE IN DANGER! If you purchased a CPO from McKenna please go get your car inspected immediately. If I wouldn't have had my car looked over by my own service technician, it is extremely likely I would have been in a major accident due to my vehicle's bald tires and worn out brake pads - both of which were reported as being in sound condition.
I brought a CPO GTI Autobahn with 30k miles. After owning... - Jason M
I brought a CPO GTI Autobahn with 30k miles. After owning it for a couple of months I posed the hood to clean some leaves out and decided to check the oil for no real reason. No oil showed on the sick so I added half a quart, nothing. I added the rest of the quart, nothing. Then another quart, then anther. It finally registered after adding more than 4 quarts of oil. I looked up how much it should take in total and was shocked that I had been driving around with almost no oil in the engine. Holly crap, that's not good. Does the check oil light not work in GTI's?
The dealer dismissed this saying 'these cars just burn a lot of oil'. If that's case then they should make sure the check oil light works and tell you to check the oil frequently. I took it to a different dealer for long term testing which showed the engine burned virtually no oil. I did not want to keep this car with what I was certain was an engine destine for a very early death. VW refused to buyback the car. After running some long term tests a lot of back and forth with Bozzani VW they offered a warranty extended to 10 years and 100k miles. With that being the best offer I took it, and now I regret it.
A couple of months ago the engine began making noise. I took it in and the new dealer, Downtown LA Volkswagen, found shreds of metal in the oil. The engine was eating it’s self. I got the car back on the last day of the CPO warranty - the service dept thought I should be very appreciative of this incredible ‘luck’. I didn’t feel good about any of this. The car barely made it several miles away before erupting in clouds of smoke. Popping the hood revealed many screws were not put back in place including those that were supposed to hold the bumper on. They hadn’t finished the job when the gave me my car back. The had the nerve to ask me to tow it back to them ‘tomorrow’ as it was getting late in the day. A) Collecting the car they broke is their job and b) I didn’t want to comeback tomorrow and deal with it. I had to argue to get them to come get the car. No apologies regarding the botched install job what so ever.
When I finally got my car back I noticed right way the interior of trunk had been take out then piled up in the back of the hatch. They could not explain this and suggested that I imagined it.
Pretty quickly I noticed new engine sounded different, and it was harder to get it to start. I could hear valve chatter bouncing off parked cars when I drove down side streets with my windows open. Also the fan seemed to run more often and longer after I stopped the car. Noticing all of these things more and more I decided to pop the hood and check the oil, which was fine. However the top of the air intake was missing. After a good look around my friend noticed it stuck in the radiator fan. The fan belt was still going but the blades themselves were not moving. Ugh. I put the air intake cover back on and fastened it with a zip tie. I don’t think running your car through multiple heat waves with no fan is as bad as running a car with no oil but it is terrible for the engine and has undoubtedly damaged the engine, just how much only the future will tell.
Volkswagen of Downtown LA told me as compensation they would sell me my next car wholesale. They did not honor this promise. That was the first Volkswagen I ever owned and it will be the last.
Horrible experience - electrasummersong
I had a 50,000 mile service for my 2012 Turbo Beetle. I asked for a complete safety check while the car was in for service. I made a point to ask that all belts hoses seals be checked. I was sent a video telling me my car was in excellent shape. A few weeks later my battery went out. Triple A was not able to replace the battery as it needed to be "reset" at a dealership. Back to Bozzani. I made an appointment and paid for the battery and installation. While waiting for my car I looked over my invoice. The mechanic had made some notes that concerned me. I walked up to Ruben Sandoval at the service desk and asked why there were items checked that were replaced three weeks earlier. Nothing major but I had just paid for wind shield wipers and new filters during the last service. His comment to me was "its a different mechanic" What??? He went on to say its nothing. and then took his pen and scribbled over the mechanics notes. What???? I then said how about the serpentine belt. Ruben (who had not looked at my car) told me it was nothing and just a different mechanic. What???? I told Ruben I wanted to talk to the mechanic. Once again Ruben told me it was nothing. What???? A wonderful young man came into the office. I voiced my concerns and he asked me if I wanted to see the belt in question, We walked to my car (with Ruben hot on our heels) and the mechanic pointed to the obviously worn out belt. Ruben tried to say it wasn't that bad. What????? The young mechanic held his ground and showed me the bits of rubber and the frayed area of concern. I could see it myself and I was shocked. I asked if it were safe for me to drive the car. He said no if the belt broke my engine would seize up. The repair was around $100 and took 15 minutes. This should have been noticed and fixed when I went in for the big service which by the way cost me $1,100). The battery that was in the car had not been installed properly and moved around because a bracket was not used. The mechanic pointed this out to me. Ruben Sandoval was dismissive of a woman client. His treatment of me at Bozanni Volkswagon needs to be reported to upper management. I need to take my car back and have a proper safety check done. I chose to have my repairs done at our local Volkswagon dealership . I hope someone reaches out to me and oversees the safety check of my car. Barbara Caplan
FANTASTIC SALES EXPERIENCE!I finally found the right... - VWG
FANTASTIC SALES EXPERIENCE!
I finally found the right dealership and most of all the BEST person to work with! You must request and work with Miko! She is amazing! Miko is so respectful and knowledgeable! She went above and beyond in making my experience unforgettable.
I test drove an Atlas last November 2020 at a different dealership and since I wasn't in any rush, I took my time in finding the right deal. I've done my research and I knew exactly what I wanted. And in order to do that Miko and the Puente Hills dealership made it possible. I contacted all the dealerships nearby and even down in San Diego. That was 12 in total. But although I came close with a couple of dealerships none were as transparent and offered the deal as sincere and honest as Miko did. Her price beat all other dealers from the get go: saving my big $$ down the road!!
My personal thanks and praise to Miko for going that extra mile in making me feel comfortable. Miko showed such consideration for my concern with COVID. She made special arrangements so I take care of all the paperwork outside. I informed her I was okay if we signed inside since there was a plexiglass separation and we were in an open area. I even watched her disinfect the table.
Signing the paperwork was super easy. I was pretty much provided all the information prior to coming into the dealership. They are paper friendly so
signing on the ipad super quick.
After all the signing was done, Miko took her time to show me details about the car that I did not know. Again after dealing with so many different salesmen working with Miko was a blessing. She beat all the other prices from the get go and didn't play any games. Nothing but a sincere straight forward deal. I can't emphasize how much shopping around I did and how satisfied I was driving off in my new Atlas!
This is by far the most uncomfortable and unprofessional... - Esmeralda.firstname.lastname@example.org
This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.
AVOID AT ALL COST. Especially Eric in sales, rude and... - Afreels1995
AVOID AT ALL COST. Especially Eric in sales, rude and unprofessional. Would never buy a car from them again. Eric called me a liar over email and was completely unprofessional
We took the car to New Century VW for a recall that we... - VWCustomer94
We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience!
The sales representative Leo Ramirez made my entire... - Girasol16
The sales representative Leo Ramirez made my entire experience at this dealer an awesome one. He was very informative and attentive. I totally recommend this dealer.
Scam Artists - Nicholas
The initial buying experience was fine, only to be followed by complete and utter nonsense from the dealership.
Due to their own neglect and complete lack of intelligence, they are demanding I owe them over $1000, 45+ days after signing lease papers on a new Volkswagen.
They are attempting to RIP ME OFF and I will not stand for it.
These are the LOSERS / CON ARTISTS I dealt with:
EDWIN LEGASPI - Sales Manager / Scam Artist
OMAR FONSECA - Sales Manager / Scam Artist
DANNY DONAYRE - Good Cop / Scam Artist
AVOID Timmons Volkswagen of Long Beach at all costs.
Great Dealer with Great Deal - Autolease
This is a small but very honest and hard working dealer who wants to business with you. I returned 2012 leased Volkswagen vehicle (Passat) (prior to 9 months of expiration). Sales team were very honest, kind and very helpful. Within 2 hours, I walked away with leased a brand new 2015 Passat at the same monthly price with Sign N Drive (0-0-0-0) I was paying for my 2012 Passat.
NOW THAT'S GREAT DEAL & GREAT EFFORTS BY SALES TEAM.
You can’t find a better, smarter or nicer team - Notamorningperson99
Norman is terrific. Knows his cars but more important, a very good listener. He heard my issue and with Abe and other team members worked through the problem until there was a resolution. Super service and friendly, almost makes you want to have an issue so you can go in and hang with the team.
Outstanding customer service from Willie Rockett - VeraM
I had the most pleasant experience at the VW Santa Monica service thanks to Mr. Rockett. Very professional, knowledgeable, he made the whole experience a breeze. A model of customer service. Thank you.