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Passenger front seat got some scratches and stretch marks... - HASK2207
Passenger front seat got some scratches and stretch marks from the technician working on the wiring repair. I was a little disappointed to see this.
Top Reviewed Specialists At This Dealership
Great service! We spoke with Frank and he was very... - Madelyn
Great service! We spoke with Frank and he was very knowledgeable, friendly and made sure we were taken care of. Would shop here again in the future.
Assistant Internet Manager
Very Prompt and efficient. Pick me up which was very very... - BOBDRAPER53
Very Prompt and efficient. Pick me up which was very very helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes yes yes yes yes yes yes
A terrific experience. Everyone was extremely... - drseg3
A terrific experience. Everyone was extremely professional and knowledgeable.
Everyone was incredibly nice and patient. I was especially grateful for the non aggressive approach of the salesperson, Junior Mercado. He was extremely patient and kind ( my husband and I are seniors and not well versed with the new technologies). A Shout out to Stephen Lim who was extremely helpful.
The financial advisor has the worst customer service... - EREMEDY4
The financial advisor has the worst customer service ever! He made us feel uncomfortable because we are a minority. He really didn't treat with respect. He probably thought we couldn't afford a Volvo. At some point, he said, "I'm sure we can find something to fit your lifestyle." Just because we were negotiated with him about the price of the vehicle, as all consumers should do. Try to negotiate for the best deal. It was such a terrible experience to have to end our purchase of a new Volvo with him in the fianance department. He was so condensing and rude. We declined the service contract and he said, "We will see you, when you car needs service." Repairs are very costly. He was making us feel like we will regret not making the purchase on the warranty or maintenance service, which implies we are making a stupid decision. This person doesn't deserve to work in that position and he needs training to be unbiased and prejudice against Latinos.
Asst. Service Manager
Volvo of Santa Monica
Service Advisor Master Certified
Rusnak Volvo Cars
Service Consultant Advisor
General Sales Manager
Parts & Service Manager
Culver City Volvo Cars