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a very pleasant experience. ismael and art m. treated me... - iamthebaldguy
a very pleasant experience. ismael and art m. treated me to an overall satisfying experience. shopping for cars is not my favorite thing to do in the world but they made it easy and relatively quick.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Consultant
Very easy online transaction. Susanna is very efficient,... - stevenabajian
Very easy online transaction. Susanna is very efficient, I'm satisfied with the price and the simple process to pickup my new vehicle. It was a pleasure working with
her and Norm Reeves Honda.
4 Years Honda Platinum Internet Sales Manager
Internet Sales Manager
VIP Sales Consultant
Good service, good technician , they are taking care of... - Ossia
Good service, good technician , they are taking care of you and your car,good customer service very friendly with good environment, they give you good beverages if you want
Perfect Hyundai dealer!!!That's why we purchased two... - gooddepot
Perfect Hyundai dealer!!!
That's why we purchased two Hyundai cars within 6 months.
Of course Harbor Hyundai will be our family car dealer continuously.!!!
Shout out to Andrew for hooking me up with a 2021... - Krystalrobles
Shout out to Andrew for hooking me up with a 2021 Silverado. Amazing customer service and did whatever he had to do to make sure we were happy !
Internet Sales Director
Sean and his staff are awesome. They go above and beyond... - bsp911
Sean and his staff are awesome. They go above and beyond to make sure my car gets all the attention to detail it needs during my service. This was especially the case when they took our complaint seriously about the ride being off and sure enough the tire tread has a separation.
They all get a five stars!
Good job. The only left in South Bay area. This is my... - PCOMMANDER
Good job. The only left in South Bay area. This is my second service. Nice and punctual. Looking forward to my next service. Fix the app for the service department to help them out
Maria was helpful in helping me lease a car quickly and... - AVAM
Maria was helpful in helping me lease a car quickly and coming to a price agreement over the phone amd handing me off to Frank to show me the car features before leaving
Assistant Internet Manager
Mr. Zohaib Saleem was a pleasure to work with. I highly... - Scott R
Mr. Zohaib Saleem was a pleasure to work with. I highly recommend contacting him if you want to buy a vehicle. MR. Vito Beato in the finance department was great to work with as well.
Internet Sales Manager
Every time I come in Carlos always exceeds my... - Becerra054
Every time I come in Carlos always exceeds my expectations and exemplifies great customer service. This gentleman is great to work with and being that I live closer to 2 other Audi dealerships it is because of him I keep returning to Audi BH.
Audi Brand Specialist
He was very knowledgeable and he has lots of patience. He... - msjune00
He was very knowledgeable and he has lots of patience. He found me the information I needed and gave me a good experience with Hyundai. I would definitely recommend Nicholas and Glendale Hyundai to friends and family.
Internet Sales/Fleet Manager
Genesis Hyundai Sales
Very ultra helping me to buy car for nephew made easy for... - Aboodahdaghi
Very ultra helping me to buy car for nephew made easy for me buying because not from America Israel so very god for me Saif to helps good deal
Pre-Owned Sales Manager
Sales And Leasing Consultant
Got my car back fast, and while it was being repaired ,... - DIS1766
Got my car back fast, and while it was being repaired , got me a loaner, about the only negative is that my car wasn’t washed before I arrived to pick it up, and that I would have to wait for it to get washed
General Sales Manager
Misha and Diego were great ! Both are eager to help.... - SLEUNGMBCHB
Misha and Diego were great ! Both are eager to help. Misha returned calls on his day off. The process and transaction were easy and the car was delivered as expected.
Sales & Recruiting
Purchase a Highlander sales representative was very... - leidy c
Purchase a Highlander sales representative was very helpful , Youssif Salah make me feel comfortable and find exactly what I was looking for. Highly recommend, waiting time was my only Inconvenience for the whole process
Internet Sales Consultant
Need a car this is the place to. I walked away satisfied... - jesselagunas1231
Need a car this is the place to. I walked away satisfied with what i got thanks to this team. See you guys again, promise!
Great service with David N - california5
I got my new Macan GTS from Circle Porsche and it was a great experience. Thanks to Dave Nidess for the help - love the car
Certified Brand Ambassador
Great service awesome energy and had a great experience.... - Noah Riley
Great service awesome energy and had a great experience. Finally was able to have a car under my name and it got to be a beautiful one.
Went to look at a specific car on a saturday with no... - tyler
Went to look at a specific car on a saturday with no appt, they were really busy and we waited an hour being told the next sales rep would be with us soon twice. We wound up just going up to paul to make an appt for the next day since they were so busy. They had the car pulled out of the lot for us to look at better and to test drive. Paul was helpful, nice, and answered all of our questions before we bought the car. Great experience, just would recommend making an appointment.
The experience overall was good i wasn’t particularly... - Sequoiya.lawrence87
The experience overall was good i wasn’t particularly satisfied with the amount of the carnote but the fact they still did everything possible to help me get into a new car was great . Rusben definitely listened to every question i had and answered to the best of his ability.
Good experience with this dealership. Talal was very... - jcmcarig
Good experience with this dealership. Talal was very helpful online and in person. He answered all of our questions and made the whole buying process feel smooth and stress free. Would definitely recommend this place to anyone looking for a new Lexus.
Working with Neil was a real pleasure. His... - Garrick S.
Working with Neil was a real pleasure. His professionalism, thoroughness, and honesty made trading in our car for a Range Rover seamless. Great experience working with the entire staff! Would definitely come again as a repeat customer!
This is my second purchase with Enrique. He is a... - Terri
This is my second purchase with Enrique. He is a thoughtful salesperson who listens to his customers and strives to make sure you are comfortable with your purchase. He doesn’t disappear the moment the ink dries; he actually follows up with you to make sure you are a satisfied customer!
February 18, 2021To Whom It May Concern,My wife... - pabs1
February 18, 2021
To Whom It May Concern,
My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s there (from Steve Marx) for the last 20 years. Six years ago, we purchased a 2014 Mini Cooper S at the Mini dealership that is affiliated with South Bay BMW (actually in the same building), both of which, as you know, are owned by McKenna. I am writing to express my frustration and annoyance that at the lack of consideration for this long-term customer relationship with the dealership with respect to “loaner” cars when servicing our Mini. A “loaner” car that is not from a rental company is one of the customary and very convenient and appreciated customer service perks of South Bay BMW, but this accommodation is not extended to long-term BMW customers when they bring their Mini in for service. Most recently, earlier this week I brought our Mini in for service and I was first told, rather dismissively, that only new BMW customers, but not Mini customers, get a loaner car. Then, after intervention on our behalf by Mr. Marx, they grudgingly acquiesced to provide this courtesy, but only an Enterprise rental car, rather than a dealership car, which is what the BMW affiliate provides, even though they clearly had dealership loaner vehicles available. This is not the first time a loaner car was declined and then, ultimately, provided, after assistance from Mr. Marx; in fact, it has happened every time we have had to bring the car in for service. But this is the first time that they only offered a car from Enterprise rental company, which South Bay BMW sometimes uses for their loaner cars.
The problem is that Enterprise cars I have been offered in the past have been dirty and smelly (and the I have had to press to change to a BMW or Mini dealership car), instead of the dealership’s own fleet of BMW’s or Mini’s. Then the policy changed when McKenna became the owner of the dealership and loaner cars are being made available to new car customers only.
From a marketing and customer service perspective, this lack of accommodation and consideration of the long-term relationship makes no sense. In fact, the only reason we keep coming back for the last few years is because of the great relationship we have had with Steve Marx over the years, which we continue to have with him. Otherwise, we would bring our business to another dealership.
Providing a loaner car to long-term customers of high-end BMW’s as a courtesy and accommodation during the occasional service period, may seem like an inconsequential thing to be writing about. But this minor accommodation is a significant convenience for us and would be a small way for the dealership to show that it appreciates its customers, especially those who have been getting high-end BMW’s there for two decades. The South Bay Mini dealership’s view of BMW customers who purchase a Mini, however, is abundantly clear from the seemingly inflexible policy at Mini and the attitude of the service associates there regarding this issue. We are sufficiently frustrated and annoyed that we felt compelled to write this letter and make a record of it.
Lalo Nunez was disrespectful and he tried to cheat me in... - mattdavis
Lalo Nunez was disrespectful and he tried to cheat me in servicing my car he never took the car in for service and told me after 2 hours of waiting that it has been serviced I have video proof from my dashcam I will expose this dealership and Lalo Nunez false statements I have Audi Care which I can now believe they just sell you so they can charge interest on every month and make your payments higher nothing else.
This review is about sean from STG he gave me the best... - KARL A.
This review is about sean from STG he gave me the best service he went way Beyond with helping me and my wife with purchasing the 2018 Chevy Equinox im lovin this suv i would recommend if you go to STG Auto that you speak with Sean he will go out of his way to help you find what you need
Wondries Toyota has always taken care of me and making... - Uribenacio
Wondries Toyota has always taken care of me and making sure that I have a choice on how the work is done. Financial choices and keeping my safety in mind keeps me coming back.
The dealer exceeded my expectations by their Swift... - kdbeemer
The dealer exceeded my expectations by their Swift responses to my inquiries. Mark Cullinane was outstanding.of my question ,,
The best! And professional --- THANKS! FOR YOUR PROFESSIONALISM.
Norm Reeves Honda Superstore Cerritos
South Bay Hyundai
Norm Reeves Ford Superstore
Expert Service Consultant