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Excellent and attentive service.I would definitely... - Ahumada.james
Excellent and attentive service.
I would definitely recommend working with Ken to any of my friends or family members. Made the process very simple and easy.
Top Reviewed Specialists At This Dealership
I’m so happy with my new sonata. Specially, Lane... - Joey
I’m so happy with my new sonata. Specially, Lane following assist makes me driving convenient. I love it.
I’ll recommend Hyundai to everyone.
The experience was smooth and excellent your stuff was... - MTADRIVERJORGE
The experience was smooth and excellent your stuff was just unbelievable your I took the time to visit your new cars & suv your sales man was excellent looking forward for next car in the future
Sincerely Jorge Melendez
The entire team at Norm Reeves was helpful, respectful,... - Keith
The entire team at Norm Reeves was helpful, respectful, knowledgeable and did not once pressure us. We are now driving the best car we have ever had - the 2021 Elantra Limited, Intense Blue.
My wife and I are long-time BMW owners (25+ years) and can attest to this being our best vehicle purchase experience. We will definitely return to Norm Reeves for future business.
Internet Sales Manager
Suggest going in to see Daniel or Barry in sales. They... - barrios.stephanie91
Suggest going in to see Daniel or Barry in sales. They were great. Nicest people around and a great experience there. Quick and easy. Loved it
He was very knowledgeable and he has lots of patience. He... - msjune00
He was very knowledgeable and he has lots of patience. He found me the information I needed and gave me a good experience with Hyundai. I would definitely recommend Nicholas and Glendale Hyundai to friends and family.
Internet Sales/Fleet Manager
Genesis Hyundai Sales
John Shaw always takes excellent care of me and my... - jim556
John Shaw always takes excellent care of me and my Genesis G80. He had my service completed within 3 hours and my car was clean and washed when returned to me, Thanks, Good job !
STAY AWAY!!!! I leased a Sonata giving my leased VW as... - Boobs
STAY AWAY!!!! I leased a Sonata giving my leased VW as part of payment. They were supposed to pay off my old lease but it never happened. May is the third month I’m paying for both cars. They don’t return my calls and emails and I already went over there twice to try to fix it. They don’t honor their word and they don’t care about customers after the purchase. I am going to see a lawyer to make them do it right. If you are looking for a Hyundai or Chevrolet, don’t waste your time and health going there.
Very Pleasant experience. Alex and Brooke were very... - mgc3magic
Very Pleasant experience. Alex and Brooke were very professional and easy to work with. They both answered all of my questions and guided me smoothly through the process.
Best Dealership Experience - Danielle L.
I was referred by a colleague and I am so glad I came here! Joshua the salesman helped me and he was very professional and attentive. His managers were very friendly as well. I felt welcomed and would most definitely recommend. Great customer service!
This dealership really tries hard to cheat you and xxxx... - frellush
This dealership really tries hard to cheat you and xxxx you off. We’ve been customers for years. Their turnover is high. Sometimes we find a good person in sales or service and then next time their gone and suddenly the trouble starts - asking too much for something other dealers charge less or failing to communicate about our warranty repairs. Their sales manager is a jerk who tried to overcharge us by $3k on a lease buyout and treated us very rude. We used to like their service Dept but now those people have changed and we can’t get any communication from them. This is a sinking ship- with their poor customer service, they won’t last long.
Friday, September 25, 2020: I came here to check out and... - jhan
Friday, September 25, 2020: I came here to check out and test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sales person. Thomas was great. He answered all of my questions regarding the car and understood exactly what I was looking for. When it came time to discuss price, I met with Gio (I think that's how his name is spelled) and explained that due to my situation, we were unable to buy that day but I wanted to get a price down and ready for when I was ready to purchase. He wouldn't give me a concrete answer on whether they would honor the offer through Truecar or not. He told me to go shop around and bring him offers and he'll beat them.
Monday, September 28, 2020: While I'm about to test drive at a different dealership, I realized I didn't have my driver's license. I am 99% sure that I left it at Patriot, so I call them and explain that I believe I left my license there. They told me that Thomas had left for the day and to call back the next day.
Tuesday, September 29, 2020: I call and ask for Thomas but was directed to Jocelyn. I explained that I believe I left my license there. She acknowledged it and told me that she would have Thomas call me after his meeting. 2-3 hours pass and I received no call, so I called Jocelyn back. She apologized and told me that she would tell Thomas to call me ASAP and that if the license was left on a desk, then they would have called me. 3 more hours pass and no call. I called Jocelyn again and she said that she would have someone go to the car I test drove and look and then Thomas would call me back. By 6:30pm, no one had called me so I drive to the dealership. I met with Gio and explained the situation. He told me that Thomas didn't see my license on any desk and that someone had gone and checked everywhere in the car. I ask for the keys to check it myself. Within 1 second of opening the passenger side door, the license was sticking out between the seat cushion and the backrest. If someone had checked the car, it was 100% easily noticeable.
Wednesday, September 30, 2020: I called back to talk to Jocelyn but she wasn't available, so I asked to speak to the General Manager. I was told that he was busy and to leave a name and phone number and he'll call me back. The call never came.
I am writing this review because I am severely disappointed by the lack of customer service to someone who is in the market and was interested in a car on their lot. Thomas was great when I was talking to him about the car, but despite leaving a message to call me back 3 times never did. I don't know the circumstances for this, but someone else should have called back. Secondly, telling a customer that you looked for their license in the car and couldn't find anything only for them to take 1 second to find it as soon as they opened the door does not look good on you. From the customer's point of view, it looks like you didn't even try to look because of how obvious the license was located. If they showed me that lack of customer service when I needed them to look for my driver's license that I was 99% sure I left there, how would their service look like when I had an issue with a car I bought from them?
Bought out our Lease - zarekdietz
We had such a great experience with the Woodland Hills Keyes location. We had leased our Sonata Hybrid and now 3 years later decided to buy it out. All the staff at this location were amazing and a pleasure to work with. Of all their Hyundai locations, this one by far has the best staff and customer service.
Stay away!! - Stella64
Service in July that was not done properly. Found out because car almost died last Saturday and was able to barely drive to Downey Hyundai. Downey Hyundai had car for four days when they called that car needed Coolant Flush. I authorized service and later that evening check my paperwork from work done by Sage Hyundai in July. I had a coolant flush! I called Downey Hyundai to not have service preformed because i had coolant flush done in July, but Downey Hyundai informed me that that was impossible because it was half full and dirty. I contacted Sage Hyundai and left message for the Service Director, Ara, who never called me back. I called again and left message, but not call back. I called four times today (Saturday) to speak to the service director and i just got transferred from person to person. Called again and left on hold for over 17 minutes. I called again with call transferred which rang for 45 times. If I would have been given at least a free oil change, I would have been happy, but all I got was being ignored by everyone that worked at Sage. I will NEVER go back to this dealer again. I have had other problems with them taking hours just for oil changes. I miss the old management which got you in and out.
Puente Hills Hyundai
South Bay Hyundai
Expert Service Consultant