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Jeff was our guy, he did all he could to help us get what... - MJCHAM
Jeff was our guy, he did all he could to help us get what we wanted. We had a very specific model in mind and he came through. At the end he was wonderful in the way he introduced my wife to all the features of the Grand Cherokee and she felt very comfortable. Priceless.
Top Reviewed Specialists At This Dealership
The experience overall was good i wasn’t particularly... - Sequoiya.lawrence87
The experience overall was good i wasn’t particularly satisfied with the amount of the carnote but the fact they still did everything possible to help me get into a new car was great . Rusben definitely listened to every question i had and answered to the best of his ability.
Simi Valley Chrysler Jeep Dodge took good care of me.... - tommyboy
Simi Valley Chrysler Jeep Dodge took good care of me. They made the process quick and easy. My wife and I will be back in the future. Xander was great to work with. Very helpful, personable and polite.
RHETT BUTLER IS THE WORST - HIRD
First let me say I never leave bad reviews. This is incredible rare for me however based on the customer services I received today I felt it was necessary. Hopefully someone higher up reads this. I called the dealership and asked to speak to a manager and was put on the phone with a gentleman named Rhett Butler.... I told him I was interested in coming in to buy a four door Wrangler and do what is known in the industry as a "Lay Down" deal. Meaning minimal negotiating back and forth to keep it clean and simple to save all parties time. The managers tone was grumpy, condescending and aggressive the second he answered the phone... He told me he would need a VIN number of the car I wanted. When I told him I was not sure which one I wanted asked if I could see options he didn't seem interesting in having further dialogue. When I then asked if perhaps it would be better if I spoke to someone else, he said don't bother, I won't sell you a car a hung up the phone up... Funny considering I was ready to pay list price if I was shown options. Incredibly negative individual and a poor reflection of Jeep. Perhaps Rhett was having a bad day however as someone who does sales too, I was shocked by his behavior.... The last thing you want as a dealership is to loose sales based upon employee behavior.
STAY AWAY FROM THIS DEALERSHIP. They do yo-yo financing,... - mobscene13
STAY AWAY FROM THIS DEALERSHIP.
They do yo-yo financing, which is illegal, and they successfully did it to me. I had no knowledge of this scam prior to going in to buy a new car. This finance woman is full of sh--. I have all the proof, I have copies of my original contract and the new, higher priced contract she essentially forced me to sign with threats of liens if I refused to sign. Also said I couldn't return the car after only two days because I drove it off the lot already. All of them are full of it. Do not go here!! I wish I would have sued them.
I was going to purchase a car here but the two guys I was... - becklubro
I was going to purchase a car here but the two guys I was put in touch with, James Booth and Abe Alexanian, were both Q Anon. I can't in good faith purchase from cultists so I bought elsewhere.
Picked up a used Ford Edge over the weekend. We were... - Mary K.
Picked up a used Ford Edge over the weekend. We were helped by a courteous and knowledgeable staff including Wes, Jovon, and Shant. As the vehicle was used it had a couple of small details that needed addressing. Dean Coonce took care of those details for us and certainly went above and beyond with attention to detail and a great attitude. Thanks, Dean, service like yours makes this dealership shine! Thanks, Shaver for a great experience.
Service department is incompetent. Failed to submit... - SM
Service department is incompetent. Failed to submit covered car rental expense to warranty company which resulted in $400 charge to me. Get everything in writing!
The Worst (it’s Nissani Bros. now) - sboileau1
Still furious. Yesterday I went to buy a new "used" leftover 2017 Camaro 2LT Convertible (119 mi). Negotiated, got the price to where I wanted, signed all of the paperwork. Owned it. Done and done. Salesman was honestly wonderful to work with. Literally waiting outside to drive home in it.
When they went to pull it in to wash it, it wouldn't start. Somehow, the lot attendant, in his attempt to jump the car, fried it... or else it was a dangerous manufacturer defect. Either way... Entire cabin filled up with electrical insulation smoke, absolutely reeked, the terminal and the battery cooked, maybe the cables too. Just a mess. Scorched the electrical system.
While they had FIVE identical cars (identical Monroney sticker price), all used because the dealership purchased them from the manufacturer a few months ago, the manager refused to sell me one of the other ones at the same price (swap it out evenly), because they were arbitrarily priced differently on different websites ($23,995, $25,998, $26,998) so he couldn't "afford" to give me the same deal on one of those. I just wanted them to reprint the paperwork with the VIN of one of the literally identical cars and send me home happy in one on Christmas Eve. He wanted $2000 more for me to drive home an identical car to the one I literally bought from them, in good faith, an hour earlier.
Voided the deal, went home in an Uber, empty handed, after wasting SIX HOURS at the dealership on Christmas Eve, angrier than I've probably been in ten years.
Ho, ho, ho. About to file a formal grievance with corporate, with the owner, and with the better business bureau, for the first time in my life. They absolutely had an easy way to do right by me, and they absolutely avoided any responsibility to save a few bucks. That's apparently their ethical code.
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys
General Sales Manager
Dependable Chrysler Dodge Jeep Ram
Director Of Fixed Operations