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2 words. EXCELLENT service!!! Carlos Lazo is YOUR GUY.... - brennankingokeefe
2 words. EXCELLENT service!!! Carlos Lazo is YOUR GUY. Total integrity, quick, fair service & repair recommendations.
We have owned a 2018 Audi R8 RWS for the last 2.5 years, purchased from Audi Beverly Hills.
Needless to say, I've CHEWED through the Pirelli P Zero tires like 7 times haha. Most have been due to sh***y LA Roads, nails and screws from construction, etc.
EVERY TIME I've come to see Carlos, he has exceeded my expectations by a factor of 10. He makes sure to cover things with insurance (highly recommend their tires and rims insurance coverage at purchase). This makes a big deal because I'm paying to have my things covered, and when I go to Carlos, he doesn't try to sell me things I don't need. He goes to insurance, fights on my behalf, and I end up with new wheels on our R8 like THAT.
Thank you for everything Carlos. You are a model employee -- the best person to take your Audi to -- coming from a guy with a limited edition R8.
This is how service should be done :)
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Service Dept: 10 out of 10 - neigh52
The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi.
Very easy to negotiate with. I knew exactly what I... - dmjohnson15
Very easy to negotiate with. I knew exactly what I wanted and how much i should pay, and they quickly arranged an acceptable deal. Even delivered the car to me.
Your salesman Charles, and your finance manager, TJ were... - Popsisup
Your salesman Charles, and your finance manager, TJ were personable, friendly, and extremely helpful. They are great ambassadors for your dealership. Sometimes the people make all the difference. They definitely made this transaction a positive experience!
Disingenuous and unprofessional! AVOID GOING FOR SERVICE!... - a5sportback
Disingenuous and unprofessional! AVOID GOING FOR SERVICE! Staff is trained to entrap. I went for routine maintenance and was NEVER informed a quote or any estimate for a routine check. Admittedly, that was my fault and I won't be going back. Only after walking up to the cashier was I surprised. Some may consider $310/hour high but I'm okay with. It's the lack of courtesy from the service consultant, Chris Navarro, that really bothered me. When confronted he simply shrugged and said that's the labor rate and there's a sign outside, essentially holding my car hostage. Way to raise the bar Audi Santa Monica. Unprofessional and a clear reminder how staff will take advantage any chance they get.
The sales department is absolute liars. I leased a new... - TMillie
The sales department is absolute liars. I leased a new 2019 Q5 in October 2019. I was sold on all of the features of the car I test drove- sensors, navigation, etc. however, the color I wanted it in was not available. I then decided to get a different color, but instead of looking for the color I wanted with the package I was sold on, the sales girl gave me completely different vehicle with none of the features I was paying for. I have called multiple times about the lack of features of the vehicle over the past year. I’ve constantly asked why this or that is not working or available only to be told that it doesn’t come with my car. I finally got fed up and spoke with a manager. He apologized about the previous misunderstanding and promised to fix the situation by getting me what I want around the same price I’m already paying. After wasting my time and me pushing back my other appointments to sit with him, he comes back with a whole bunch of Non-sense, and a price tag that is hundred of dollars more than what I’m currently paying. He was never trying to right a wrong. He was trying to make a sale. I already negotiated my price for the car I wanted, but was given a different vehicle and now they want me to spend even more money to fix their mistake. HORRIBLE!!! BUYER BEWARE!! I will NEVER buy another Audi from here again.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Audi Beverly Hills - A Fletcher Jones Company