Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Great experience at Dependable Dodge. No pressure, easy... - THERIOT72
Great experience at Dependable Dodge. No pressure, easy and straight forward buying process. Jeff, my salesperson was very helpful throughout the sale. Happy I went with the local dealership.
They were able to get the work done. Just make sure you... - skeetproductions
They were able to get the work done. Just make sure you have time to leave vehical if the parts are not in. Call ahead is always a good idea.
Top Reviewed Specialists At This Dealership
Mario was great. Explained to him what I wanted and he... - Gonzales.larae
Mario was great. Explained to him what I wanted and he made sure I was in and out with my dream car !! Thank you so much
Had good experience compared to years past. Saw employees... - Starla33
Had good experience compared to years past. Saw employees being a team and helping each other out. The only downfall was not being contacted for a wheel lock which in turned didn't get the tire rotation I was hoping for. Aside from that Artekus did a great job attending me.
Best dealership I’ve ever worked with. Everyone there... - lesley
Best dealership I’ve ever worked with. Everyone there knows what they’re doing and what they’re talking about. Very efficient and timely transaction. Very thorough! Unbelievable service!
I had a great experience here! They have a great... - Angie
I had a great experience here! They have a great selection of vehicles here, hard to pick your favorite! Big thank you to Julio and herbin for helping me get my dream car😊
Down right disrespectful - anon423
AS FAR AS A STEALERSHIP GOES, THIS ONE TAKES THE CAKE. Back in July, I saw a truck they had that I liked. I made phone calls inquiring about the truck and they said that it was available. I wanted to make sure my trip there wasn't a waste, as I am coming from Orange County(2 hours away). My sales rep name was William. Overall, he was a nice guy and stated that Rydell's customer service was their number one priority. During the test drive, I noted to William that it has a little shimmy in the steering wheel driving. I'd figure a quick balance would fix the problem. I bought it that very day. I explicitly told him my intentions with the truck as I will be turning the truck into a pre-runner. It went straight to the fab shop in Anaheim called SSBuilt the very next day.
About a month and a half later, I get a phone call from Sam. Sam is an assistant manager from the used sales department. In our conversation, Sam said that the truck needed to be weigh before I can get my license plate from the DMV. He said that and I quote, "they will do anything they can to get the truck weighed, including driving down to SSBuilt to pick up the truck to get weighed." I gave SSBuilt a notification that Rydell will be contacting them to pick up my truck. Weeks go by without any word. I then had to reach out to William, my sales rep, to find out what is going on. I found out that Sam made nothing but broken promises and lies. Now irritated, William tells me that I can get the truck weighed and Rydell will reimburse me. William states that all he needs are pictures of the weight certificate. I do as instructed and send him the pictures. It is now less than 1 month before my temporary license plates expire. William now comes back and tells me I have to send in the hard copy weight certificate. Now furious, I am making MULTIPLE phone calls to Rydell about my situation. There is a clear lack of communication or miscommunication to say the least. Regardless, I send in the hard copy of the weight certificate.
Around the same time, I get a phone call from the Sales manager, John. He was quick to apologize and made more broken promises. He told me he will be sending me a $100 gift card for my troubles. A couple of days after, my truck was getting finalized. During the alignment of the new suspension, they found out that my water pump was leaking badly. I ended up having to drive back to the stealership and drop off the truck for warranty work. Thankfully, Rydell came through and replaced it. However they did a VERY poor job. I gave them a list to go over such as vibration in the steering wheel, stain on the speedometer cover from when I bought the car, using OEM fluid, etc. The only thing they did was replace the water pump. They did not top off the coolant that was lost during the replacement. They simply address the vibration by saying due to the modifications, they couldn't pin point it. Even when I explicitly told them it was a balancing issue, which I fixed by going to Firestone. Nancy, who is in charge of repairs, told me she would send me a new plastic cover to my house as they couldn't take care of it there. I still have not received the cover. When I was there to pick up the truck, I made an effort in talking to John, Sales manager. He said he will ship my $100 gift card in a couple of days. To this date, I still have not been reimbursed for my time or cost in weighing the truck or received the $100. I have called multiple times to Rydell and left voicemail to Nancy and John. They have not gotten back to me at all.
I am VERY disappointed in this stealership. I have dealt with other dealerships in the past and this one is the most unprofessional dealership I've encountered. As a professional business, they need to be the experts in the automotive sales. A client should NOT have to baby sit and reach out to them daily to make sure that there is progress being made on their behalf. And most of all, a business should never make broken promises and down right lie.
RHETT BUTLER IS THE WORST - HIRD
First let me say I never leave bad reviews. This is incredible rare for me however based on the customer services I received today I felt it was necessary. Hopefully someone higher up reads this. I called the dealership and asked to speak to a manager and was put on the phone with a gentleman named Rhett Butler.... I told him I was interested in coming in to buy a four door Wrangler and do what is known in the industry as a "Lay Down" deal. Meaning minimal negotiating back and forth to keep it clean and simple to save all parties time. The managers tone was grumpy, condescending and aggressive the second he answered the phone... He told me he would need a VIN number of the car I wanted. When I told him I was not sure which one I wanted asked if I could see options he didn't seem interesting in having further dialogue. When I then asked if perhaps it would be better if I spoke to someone else, he said don't bother, I won't sell you a car a hung up the phone up... Funny considering I was ready to pay list price if I was shown options. Incredibly negative individual and a poor reflection of Jeep. Perhaps Rhett was having a bad day however as someone who does sales too, I was shocked by his behavior.... The last thing you want as a dealership is to loose sales based upon employee behavior.
Awful misrepresentation. Completely untrained stuff and... - mikeberk2016
Awful misrepresentation. Completely untrained stuff and irresponsible management. Called beforehand to return leased vehicle. Was told by a representative that I don't need an appointment, welcome to come in today and can do it on that dealership even if didn't lease from them. Came in to find out that there is a specific person that handles lease-end returns, he is not in, I need an appointment and have to lease from them to terminate the lease there. When I asked to talk to that person that misguided me so badly I was told that there she is in another building, and then that there is no such person employed. They didn't want to take any responsibility for their stuff or even apologize for misinforming. Simply said, that they have new operators, like that should explain the situation and satisfy my frustration. It is very possible that their sales department is great and wonderful, but with this level of service I would not make a purchase with them. Most likely they wont take care of your problems in the future, should you encounter one.
Worst Service ever! I’m not even convinced they actually... - DA00
Worst Service ever! I’m not even convinced they actually did the Oil Change! 0 communication for 2 days! Care factor of staff 0! I’m only giving them 1 star because you can’t give them none! Seriously, go anywhere else! Never felt so ripped off!
The Worst (it’s Nissani Bros. now) - sboileau1
Still furious. Yesterday I went to buy a new "used" leftover 2017 Camaro 2LT Convertible (119 mi). Negotiated, got the price to where I wanted, signed all of the paperwork. Owned it. Done and done. Salesman was honestly wonderful to work with. Literally waiting outside to drive home in it.
When they went to pull it in to wash it, it wouldn't start. Somehow, the lot attendant, in his attempt to jump the car, fried it... or else it was a dangerous manufacturer defect. Either way... Entire cabin filled up with electrical insulation smoke, absolutely reeked, the terminal and the battery cooked, maybe the cables too. Just a mess. Scorched the electrical system.
While they had FIVE identical cars (identical Monroney sticker price), all used because the dealership purchased them from the manufacturer a few months ago, the manager refused to sell me one of the other ones at the same price (swap it out evenly), because they were arbitrarily priced differently on different websites ($23,995, $25,998, $26,998) so he couldn't "afford" to give me the same deal on one of those. I just wanted them to reprint the paperwork with the VIN of one of the literally identical cars and send me home happy in one on Christmas Eve. He wanted $2000 more for me to drive home an identical car to the one I literally bought from them, in good faith, an hour earlier.
Voided the deal, went home in an Uber, empty handed, after wasting SIX HOURS at the dealership on Christmas Eve, angrier than I've probably been in ten years.
Ho, ho, ho. About to file a formal grievance with corporate, with the owner, and with the better business bureau, for the first time in my life. They absolutely had an easy way to do right by me, and they absolutely avoided any responsibility to save a few bucks. That's apparently their ethical code.
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys
General Sales Manager
Dependable Chrysler Dodge Jeep Ram
Director Of Fixed Operations