Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Matthew was great - very clear in communication and... - Rfissmer
Matthew was great - very clear in communication and always made himself available to me.
The process was smooth from start to finish. I highly recommend Matthew and Galpin!
Top Reviewed Specialists At This Dealership
Ford Internet Sales
Sales & Finance
Worthless bake and switched horrible experience with the... - eric.hirsch
Worthless bake and switched horrible experience with the sales team and a manager that says he cares but never even reply to emails showing how this dealership cares
**HIGHLY RECOMMENDED**Professionalism, honest, high... - joswartz
Professionalism, honest, high integrity, and customer focused. That is how I would describe Star Ford Lincoln of Glendale. Usually there are some hiccups when you work with businesses online or via text. Not at Star Ford Lincoln.
I was fortunate enough to be connected with an amazing sales coordinator, Caitlynn Zimmer. And wow, I am so happy we did. Explained to her what we were looking for. A great deal on a 2020 Navigator L edition (see pictures). And Caitlynn delivered.
Car was for my brother in-law and we were able to secure the deal prior to coming in. A huge help with the pandemic going on and all the safety precautions that are mandated. When finally at the dealership he also worked with Harry (who was knowledgeable and courteous). The entire car buying process was expedited and you had one very happy customer leave with a new car.
If you are looking for car and want a reliable, beautiful, spacious vehicle with cutting edge technology go get a Lincoln. But make sure you contact and go to Star Ford Lincoln first. Ask for Caitlynn, she will go to bat for you and do everything in her power to make you happy. What a valuable asset to have for any business. Caitlynn completely exceeded all of our expectations and will do the same for you. THANK YOU!!!
I wish Caitlynn, Harry, and the entire team at Star Ford Lincoln only continued success in the years to come.
You just got another loyal customer
My salesman, Joe CanDia was the nicest, genuinely warm,... - Nikki B.
My salesman, Joe CanDia was the nicest, genuinely warm, honest, funny, and professional car salesman I’ve ever encountered! He put no pressure on me and was informative and helpful. I bought my new Bronco Sport within the price range I wanted.
My own experience going to Santa Monica Ford it’s a... - Ugotit!
My own experience going to Santa Monica Ford it’s a wonderful & ease of buying or leasing. First their sale Rep. in particular always we deal with for years is Bob Kane. You tell what you want and what car you need he take note and bring it to you with no hustle. The place and the rest of the staff: it’s clean and friendly. You will be greeted with a smile and feel very welcome, but they don’t harass you. You are free to roam around and when you ready you are welcome to request for help. If they don’t have the car or truck you wanted they will find it for you. Doing paperwork it’s a breeze. Yes they offer extra care but if you don’t want they don’t insist and move on to finish your contract. Overall FiveStar for me!
Very nice people ,freindly they are not pushing ,they... - Quinta43
Very nice people ,freindly they are not pushing ,they explain everyting how it is ..and thats one of the reason i diced to purchase my car here ..i gave 5 star to my sales rep leo thank you.
Everyone at Airport Marina Ford, provided me great... - reggiethemachine
Everyone at Airport Marina Ford, provided me great customer service 🙄 Dewey, Kevin and Flex. I have been coming to this dealership for 25 years. This my third Explore. I love everything about this dealership.😃
Be WARNED!!!!Dealing with this place is like trying to... - MaxPen
Dealing with this place is like trying to have a picnic on a fire ant hill. They only care about getting the check and running a scam on you.
I was told that I must purchase Stargard for $395. No way around it because it was a system that was pre-installed on all vehicles for theft protection and it was too difficult to remove. I acquiesced due to coming from Vegas for the purchase and believing them at face value despite it sounding weird. Enclosed is the pics of this GPS device clipped to the OBD power supply and zip tied to factory wire harness directly behind the fold down dash access panel. It's really a borderline criminal scam.
Imagine my surprise when I got the car delivered a few days later and find out that Stargard is literally less than a $50 common GPS locator that was simply clipped into the OBD power supply directly behind the fold down dash panel. A 5 minute install and it took me 5 minutes to remove it as well. Apparently, they rip customers for up to $1395.00 for this. A straight scam that is pulled off by the sales and finance department. Do yourself a favor and refuse Stargard or go elsewhere. If you want a GPS locator ,,,,buy one for $50 and pay your local mechanic $75 or so to connect it to the vehicles power supply. They would probably actually make it hard to find as well. Offering some actual protection.
I am also having to track down a windshield reimbursement owed on a DUE bill form them. Sitting at 10 business days now from when they said the check was being cut. My sales guy Jorge went incommunicado. The business off Accounts Payable person is conveniently not present. Amount due is over $500.00.
The reason why the windshield needed to be replaced was because of some disgruntled ex-employee shooting their cars with a BB gun. Apparently he also took out the front sales window previously as well, according to the story told to me by Jorge during the test drive. Who knows, maybe he/she got screwed as well. So, if you like drama this is your place.
I recently turned in my leased vehicle and had the... - cheriholt
I recently turned in my leased vehicle and had the pleasure of working with Simon. I had planned to buy my old car, but he clearly showed me, without pressure, where I would lose any warranty and be better off with a new lease.
I AM SO HAPPY I DID!
Simon is kind and approachable and honest. We had great conversations from teaching/schools to homelessness.
He worked extremely hard for several hours to get me the monthly rate I needed and then he cleaned and gassed up the car I chose.
He is the one to ask for if you want a new car or a lease!
Mt previous experience here was not good with two other high-pressure salesmen.
purchased a "new bumper" was told paint to match and... - wilsonallendennis
purchased a "new bumper" was told paint to match and takes 3 days since they use outside paint shop, picked bumper up it was not painted only heavily primed to hide defaults from a factory reject, there is a slight crack that can be seen IT IS NOT NEW BUT ADVERTISED AND SOLD AS NEW....
Service department should be ashamed of themselves. Gave... - Regancoultas
Service department should be ashamed of themselves. Gave them my truck over a month ago and can’t get anyone to answer the phone or return my phone calls. Techs aren’t trained right. I’d give zero stars if it was possible. Worst customer service EVER
OK - snigglefork
Bought a new 2014 Ford Fusion on Black Friday. Lyndon... - Tomward01
Bought a new 2014 Ford Fusion on Black Friday. Lyndon and Justin in the sales department did an excellent job and I cannot enough good things about them. I negotiated a great deal on the vehicle. When I got to the finance department I put a small amount on a credit card and the rest in a personal check. I trusted that Tim in the financial department who works with numbers all the time was giving me a final amount that I needed to write the check for which was accurate. He overcharged me by $950.00!! I only discovered the "mistake" or overcharge the next day when I slowly went over the contract with a calculator. I called him that night but he was busy with another customer and told me to call back the next day. When I did, he did not act surprised or concerned but agreed to refund the money immediately. Almost as though he knew about the miscalculation. I expected him to tell me he wanted to go over the contract again to make sure there were no other errors but he did not. The next day I called Jim Buerge (the owner of the dealership). He did apologize, but did not seem to concerned and stated "mistakes do happen and we sold a lot of cars that day" ( on Black Friday 2013). I wonder if he would have been so forgiving if his finance man had made the error in my favor?? If you decide to buy from this dealership watch out for what I believe was bait and switch game. Give a great sales price and then stick it to them in the final contract. I highly recommend you slowly go over the final contract line by line with your own calculator to make sure all of the numbers are correct. I will not be taking my new Ford to Buerge Ford for service and will not recommend any one do business with them. The Fusion is a great car...just make sure you find an honest and reliable dealership who will not attempt to rip you off.
They really do not care about Business Consumers - HBS-INC
The only reason we chose to have our work truck serviced here is convenience as it is very close to our Business location. We have had our service truck in and out of this dealership for more than a month because the truck would not start and the gear shifter would lock in Park position. They have removed and replaced the entire dashboard to replace the ("GAGES???), replaced the safety neutral switch and we took the truck back after paying the bill, then it happened again. We take it back and they have the truck for more than a week, no calls nothing. We come back to the dealership and the service department shows no progress and really do not seem to care that without this truck in our fleet we lose money and we have to send employees home . We will be returning to Cerritos Ford for future service.