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T Nguyen made me feel comfortable with my purchase and... - Tiagoya36
T Nguyen made me feel comfortable with my purchase and made sure I was taken care of.. I will recommend this dealership because of T.
Top Reviewed Specialists At This Dealership
Internet Sales & Leasing Consultant
Excellent Customer Service, Patience, Knowledgeable and... - Ana
Excellent Customer Service, Patience, Knowledgeable and all of them try to help us (my husband and i) in many ways, we are so grateful Thank you
Internet Sales Manager
Max my service advisor provided a quality assistance on... - JATNE_PATRIOT12
Max my service advisor provided a quality assistance on my needs. He did what he told me he will do to my car and finished the service promptly.
Sales & Leasing Consultant
Sales And Leasing Consultant
Need a car this is the place to. I walked away satisfied... - jesselagunas1231
Need a car this is the place to. I walked away satisfied with what i got thanks to this team. See you guys again, promise!
It was all Max that made the difference at this Dealer... - JLainez
It was all Max that made the difference at this Dealer compared with other Dealers I had the opportunity to visit looking for the best deal given that I was very specific to what I was looking for. He did not pressure me to be quick on a decision. Very happy to have had the opportunity to close a deal with him.
Service was excellent! Would recommend Ocean Honda of... - griffinco
Service was excellent! Would recommend Ocean Honda of North Hollwood to all my friends. Really like how the service representative kept me posted as the work was being completed.
Juanita Moran and team are great! - Katie
I've been taking my Hondas to Keyes for years (including before they were Keyes). Just had a big service and warranty work on my 2018 Odyssey and the team was great. Juanita was very responsive and communicative from start to finish. My concerns were thoroughly investigated and addressed (thanks Bob!). Great experience.
Completely in love with my new car. Ernesto barajas was... - Grisel huerta
Completely in love with my new car. Ernesto barajas was incredibly helpful, professional, and really knowledgeable about cars. will definitely be recommending him to friends
Took my 2016 Honda Accord to get repaired, not only did... - Jose Argueta
Took my 2016 Honda Accord to get repaired, not only did they keep the car for a couple days and charge me $2,000+ they did nothing to it. I’ve taken my vehicle to them a total of 5 times to get “fixed”. Lemon? I’ve tried talking to management and they want nothing to do with me. This has been going on for over a month I’ve been nice and as a result I’ve gotten screwed over. They’ve lost pieces of my vehicle and my hood doesn’t close properly now. I HAVE RECEIPTS for everything they claim they fixed. I Need my car fixed ASAP or a refund. Make things right HONDA OF DOWNTOWN!
I have consistently had great experiences at Honda of... - maliasmith313
I have consistently had great experiences at Honda of Pasadena and this was no different! Nicholas was very communicative, polite, and caring - I felt very well taken care of. The fact that I was able to get a new set of tires on Christmas Eve with ~16 hours notice is astonishing - they've certainly earned my committed business!
Phenomenal...incredible dealership!!! Not only did I save... - Utttineart
Phenomenal...incredible dealership!!! Not only did I save $80 on my civic lease. I found honda world downey to be the best honda dealer I've ever been to!!!highly professional. Sincere. And great selection. Highly recommend this exceptional dealership!!!!
I emailed Robin Pilgreen asking for AutoNations best out... - Jesse.72
I emailed Robin Pilgreen asking for AutoNations best out the door price (OTD) on a 2019 Honda CR-V EX. Robin responded promptly and in short order sent me a clearly itemized OTD price that beat near by competitors. After having less stellar contact with other dealerships, I booked an appointment with Robin to purchase the vehicle. On the day of my appointment Robin was ready with the vehicle and already agreed upon numbers. The deal was completed start to finish in exactly 2hrs with no high pressure or bait and switch tactics. Robin and AutoNation were straightforward and honest during the whole process. Me and my wife would most definitely purchase from them again.
Great experience from start to finish. Efficient friendly... - dan
Great experience from start to finish. Efficient friendly people helped me to lease a new 2021 civic within my budget in and out within 3 hours
Bad business, stay away, they leased me a faulty vehicle... - Yacine
Bad business, stay away, they leased me a faulty vehicle which I pointed out the issue the day of the purchase( 4 days ago), took it to the dealership garage to fix they said it may take 2-3 days, I tried sorting it out with the sales team , they pretty much said the deal is done and it’s my problem now.
Instead of enjoying our brand new vehicle, I’m wasting my time trying to solve issues because of this dealership’s incompetence of conducting ethical business.
What a shame.
RIP OFF - hfglendale
I bought a CIVIC this month, the salesperson as a typical salesman told me to write a check as a down payment, I explained to him that the check will have to be put ON-HOLD for 3 days and they agree to it The problem started when they send the check to the bank the following day and this stupidity on their part created a NSF and a fee to my checking account. Well I went the following day to arrange matters (paid $2000 with debit card) and they apologize very nicely and even gave me a voucher for an oil change...I thought that everything was taken care of, but NOOOOOO, the following day I got a text message with threats that I was going to be reported to the District Attorney for check fraud and that I needed to pay another $2000, this type of action is unacceptable from any type of businesses. What's more creepy is that the person that send me the text at around midnight, now I am afraid that these people might use my information for their personal use (Identity Theft). The following Monday I went to settle matters and I got an insufficient apology, kind of a sarcastic approach after all my psychological stress, a written apology was written by Kaumail Mookhi one of the finance managers (see copy below). At this time, I believe that the entire contract was a total rip off, I was charge some type of insurance that was never explained as to the cost, they gave me a verbal amount of $14 extra per month, but after reviewing the contract the monthly cost is $38.25 which is about $2295 as total cost. I believe that this dealer acted on bad faith and deception, I would like to have at least and as a minimum half of my down payment returned. Its dealers like HAMER HONDA that create so much distress and distrust when purchasing a vehicle. I wonder if this deceiving approach is only applied to minorities as I am of Latino origin and that are struggling to make ends meet, if that is the case, than that is called a racist approach.
I filled out a credit application online and spoke with... - XavierB
I filled out a credit application online and spoke with Edwardo as a salesman to purchase a 2018 Honda Accord Hybrid from out of state. First, he told me I would have to come into the dealership to purchase. I told him I have purchase my last three vehicles from out of state. I asked to speak with a manager and was told one would call me back. A week later, and I still have not received a call.
I followed up today to be told the same thing; a manager would call me back. I stated I didn’t want to wait another week. I was put on hold and then told I would need a 800 score to finance a vehicle. I am already pre-approved at two other dealers, this dealership just had better pricing.
Worst customer service I have ever dealt with when buying a vehicle.
BUY SOME WHERE ELSE.
I used TrueCar and was given an offer to buy a 2021 Civic... - HonestInsGuy
I used TrueCar and was given an offer to buy a 2021 Civic which I accepted. A dealership rep contacted me, I sent him photos of the TrueCar offer, and he set me up with an appointment. When I got to the Dealership, the rep I talked to on the phone and the Sales Manager said the online price was a mistake on their part and would not honor it. They offered to sell me the car but for $7,000 more! I found this to be unacceptable and was very angry they wasted over 3 hours of my time. A complaint was filed with Honda USA and TrueCar. TERRIBLE and shady dealership!
New Century Honda
Internet Sales Manager