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Terrible dealership. Returned a leased F-type convertible... - Skg-laguna
Terrible dealership. Returned a leased F-type convertible and purchased another vehicle. A month later got a letter from the leasing company that the returned vehicle had a tear in the soft top roof.it was perfect when we turned it in. We reached out to the dealership and they flat denied that it was caused by them. They would answer as to why they did not note it down as the tear was so obvious when the vehicle was returned. This was the 2nd car we purchased from them. Will NEVER do business with them. For that matter, I will never touch a Jaguar product again.
Always great service. And excellent pricing I believe.... - Bgreene
Always great service. And excellent pricing I believe. The entire deal was done remotely. Car was dropped off sanitized and I never had to leave my home.
LorraineRange Rover Pasadena Dec.11, 2020I found your... - USC Trojan
Range Rover Pasadena
I found your email address from a very nice message you sent me back in 2017 regarding the purchase of that Evoque by my dad’s estate for use to transport my then-90-year old father to his medical appointments at USC Keck Medical Center.
The faulty turbo was never replaced by your dealership. I have several emails since 2017 where your dealership accepts full responsibility and states it will replace it at NO CHARGE.
In fact, I specifically purchased an extended warranty that supposedly covered this Range Rover from bumper to bumper.
At the present time, your dealership whether intentionally or through mere poor customer service never has replaced this faulty turbo even when I had this car in your possession for other repairs.
I was always given “the run around” why the part wasn’t in, or you had no appointments, or I had to leave the car there for several weeks with NO rental car for my use while your dealership “checked” with Range Rover NA whether this turbo was covered.
How convenient. The fact remains your dealership never intended to replace this turbo, did it?
Now, I’m left with a car that in six weeks will not be able to be smogged and hence cannot be legally driven here in California.
I’m left with limited choices none of which will bode well for Land Rover Pasadena.
Right now, the dealership legally must replace it since it’s owned up to the fact that it was not working when I took possession of this vehicle.
In addition, failure to repair this vehicle violates the Federal Emissions Warranty/Design & Defect Warranty (8 years, 80,000 miles for emissions-related repairs).
All I want is for this turbo to be replaced. Again, I have emails from your service technicians admitting fault and stating it will be replaced at NO CHARGE.
As such, I’ve filed complaints with Congresswoman Judy Chu’s office since this is a federal law and her district includes Pasadena, in addition to my state assemblyman and state legislators offices covering Pasadena since this also violates California’s stringent emissions laws, and the California Bureau of Automotive Repairs.
Also, I am alerting the news media to this story since I am a disabled Californian and your dealership has taken full advantage of my generosity and my trusting nature.
You’ve also ripped off money from a United States Navy World War II veteran, e.g., my deceased pops and his trust.
I have tried in good faith to get this vehicle repaired, and each time your dealership has made excuse after excuse hoping I’d just go away.
Guess what. I haven’t gone away.
I look forward to your timely response, and Happy Holidays!
It sucks that even the worst rating still gets one star... - AG
It sucks that even the worst rating still gets one star in this rating system. Land Rover of Encino deserves a negative 5 stars for their service (or lack of it). I made an appointment on their website for Friday morning. I took my car to them on time and asked for a diagnostics ONLY (i.e. no parts, no labor, no actual work to be performed). On the following Monday at 12 pm I called them for an update. I was told the service advisor was having "computer issues" and he would call me back (whatever...I went with it). At 2:10 pm, not receiving a call back, I called them again and was told the service advisor is busy and I'd have to leave him a voice mail. So, I did and I asked him to call me back with an update. At 4 pm, AGAIN not receiving a call back, I called them again. I was to AGAIN the service advisor is busy. I asked to speak with the service manager. Of course, she was busy also and I got her voice mail. In my voice mail I briefly told her my issue and asked her not to touch my car and just leave it outside so I could go and pick it up. At 4:45 pm I finally received a call from the service advisor notifying me that they had not yet looked at my car! I asked him not to do anything and I'll pick up my car the next day. On Tuesday morning, I went there to pick up my car. Naturally, they hadn't done anything (they are experts in not doing anything) and didn't charge me for diagnostics. They told me to wait outside and they'll pull up my car. After waiting outside for over 20 minutes, I had to go back inside to inquire on my cars whereabouts. At that time, one of their staff went in the back (same building) and finally brought my car.
They had all day Friday, half a day on Saturday, and all day Monday to just look at my car for a diagnostics ONLY. This was following an appointment that Land Rover of Encino made freely and willingly. An appointment meaning they give me a time when they can render service vs. walk-in where I go and wait for service to be rendered. They wasted over 3 working days to do absolutely nothing. I'm not sure why I received such treatment. I don't know if I was singled out or if this is the level of service to be expected from Land Rover of Encino, but my experience was unacceptable.