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Absolutely loved How professional and knowledgeable... - Daru ali
Absolutely loved How professional and knowledgeable everyone was. We are very happy and luck to have worked with corry. I would definitely recommend this location- especially corry!
Top Reviewed Specialists At This Dealership
New car ,Certified Sales Consultant MB & Sprinters
Internet Fleet Sales manager
Sales and Leasing
Warm greeting, listened to my concerns, explained process... - Customer80
Warm greeting, listened to my concerns, explained process and time involved in advance. Ensured the recall notice was investigated. Thanked me for my patiences as it was a very busy day at the service center.
Great service experience. Jazmine is always responsive... - janderson
Great service experience. Jazmine is always responsive and provides exactly what I need. I appreciate the promptness of getting me in and getting my car finished.
My experience at the dealership was pleasant and ran very... - perkydia
My experience at the dealership was pleasant and ran very smoothly.
The technician who greeted me was Jason. He was extremely knowledgeable, helpful and customer oriented.
Very smart premises and highly professional staff. Reza... - David and Debra
Very smart premises and highly professional staff. Reza Abniki and Inman Shirvays were knowledgeable, helpful, and never pressured us regarding our final selection. Legal and financial paper work was very smoothly executed.
They are the worst of the worst. My first experience... - amir
They are the worst of the worst. My first experience with them was awful, but I got my second car from them again recently (paying over a 1000 dollars a month). Malika, the sales person was the rudest and pushed my to sign the contract. She gave me a ton of false promises, including taking my other car (leased from them as well) without me having to pay an extra penny for it. Mercedes has now sent me a letter asking for so many different charges for the old car. When I finally was able to see Malika at the dealership (she wouldn't answer my phone calls and texts), she said, her manager has told her that because I didn't leave a good review for her, she doesn't have to answer to me anymore!!!
fraud!!!!!they told me that they did not run my credit.... - designstudiostaging
they told me that they did not run my credit. lied
they didn't know i have a credit monitoring
found out that they did run my credit top it all
they told me that the car was sold very bad business.
im going to report this to mercedes corporte and better businesss bureau.
dont business with this people
I went to Mercedes Benz, Beverly Hills on Friday to... - Alex
I went to Mercedes Benz, Beverly Hills on Friday to change my lease. I asked for an E-300 and the seller Patricia told me that it was no longer available and offered me the E-350. She said that it was similar to the E-300. I got this car without a test drive. It was my fault that I trusted the salesperson. I got the car on Friday evening.
I tried to contact the salesperson on Saturday and Sunday because the E-350 is a very bad car. It is cramped for space and my wife wasn’t happy. The salesperson did not answer my call. I was out of town and went back to Beverly Hills Mercedes on Monday morning. I politely requested the salesperson to change my car because he had not sent the registration request to DMV yet. He lied to me that he had sent all my documents on Saturday to DMV. However, another manager told me that he had still not sent my documents. After my persistence. the manager, Mark Barsoomian agreed to change my car. He asked me to find another car. I found another car that was priced the same as my E-350 and I requested a quote from Mark. The E350 car that I leased was for $60.000 and the GLE car that I chose was $60.350, just $350 more expensive. He told to my salesperson that he increased the price by $230. Mark tried to increase the price to convince me to take the E-350 instead of the other car.
I got the car for $998 (48 months) with a $230 price difference because I don’t want to make my wife sad.
I was a client of the Mercedes Benz Beverly Hills for eight years but I will not go there again. I will post my review on every possible platform. Mark's behavior towards me was pathetic. He was passive and lied to me multiple times. He increased the price because he was lazy and wanted to convince me into buying something I did not want. This is pathetic customer service by Beverly Hills. Increasing the price, lying, and poor behavior of the manager are unacceptable.
I wish the owner of the store reads my review and responds to me as soon as possible. I do not deserve such rude behavior.
Stay away from their service department. They have... - hiendcars
Stay away from their service department. They have serious theft of personal items going on there. After I dropped my car off and came to pick it up , it was ransacked and items were stolen. The reason I noticed is because when i was dropping it off i purposely covered the items, hiding them in passenger seat and putting things on top. So when I got my car back the first thing I did was check for the items hidden. everything was turned over and the things were missing. I reported to the manager on duty and he thought that I was crazy. It was Thursday. He told me they will check all of the cameras and the service manager will get back to me on Monday when he returns back to work. By Wednesday nobody called so we called them and the manager was very rude and unprofessional and said that they cant do anything about it. didnt even offer an apology. My personal property was invaded and items stolen and nothing was done about it.
Customers beware. Horrible Horrible dealership!
Mercedes-Benz of Arcadia