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Car shopping can definitley be stressful situation but... - munoze55
Car shopping can definitley be stressful situation but the team did a wonderful job at answering all my questions without making feel any type of pressure. From Willie, to Alex, and David, they all did an amazing job and I would definitley reffer family and friends!
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No friction, no hassles.Just wonderful service. - Meat
Once again great service great people.Thank you like always for making my service on my 2016 STI a wonderful experience.Your the best.Highly recommend.
I bought a Subaru WRX on June 13th, 2020, due to Covid 19... - Lorena De la Ossa
I bought a Subaru WRX on June 13th, 2020, due to Covid 19 the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll get them by mail. After 2 months I drove to S. M. Dealership and met the manager, I expressed my worrisome for not receiving the bills for payments, SM manager said, ok, leave the money here and we'll send it to CHASE and fix the billing problem. Guess what, I received a notification from Credit report that S.M dealership never submitted any information and I was late 60 days. I creadit scored ruinned,after 2 months im still fighting for my right, NEGLIGENCE, Incompetence, Ineptude runs in that building. SSM and CHase work together and they dont communicate, a letter and basic clarification takes 2 months??? There is no service, no respect once they take your money you dont exist.
I have purchased a car in the past with the dealership.... - Jose B
I have purchased a car in the past with the dealership. This week I was told about another car I am looking to purchase on Wednesday. Was quoted a price on Thursday and when I went on Friday to purchase and take it home I was told it had been sold before I even got the quote. Was very disappointed that I drop 30 minutes on way to find this out. It feels like because they are so big they are not worried about individuals. Also, they just had a big sales month, so they seem unconcerned. Needless to say, they will have to wow me to get me back.
Sierra Subaru of Monrovia