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I only go to Galpin Motors for my car buying and my one... - Greg
I only go to Galpin Motors for my car buying and my one and the only Sales Consultant is Heaven Pinontoan. Her service always phenomenal and the process always fast and smooth. Go to Galpin when you are in the market for a vehicle and see for Heaven Pinontoan, she will help you to get a car doesnt matter how your situation is!!!
Kenny is a superstar. Knowledgeable, relatable,... - jhhagopian
Kenny is a superstar. Knowledgeable, relatable, professional. From beginning to end he was amazing. Definitely would recommend him to others looking to buy or lease a VW.
I brought a CPO GTI Autobahn with 30k miles. After owning... - Jason M
I brought a CPO GTI Autobahn with 30k miles. After owning it for a couple of months I posed the hood to clean some leaves out and decided to check the oil for no real reason. No oil showed on the sick so I added half a quart, nothing. I added the rest of the quart, nothing. Then another quart, then anther. It finally registered after adding more than 4 quarts of oil. I looked up how much it should take in total and was shocked that I had been driving around with almost no oil in the engine. Holly crap, that's not good. Does the check oil light not work in GTI's?
The dealer dismissed this saying 'these cars just burn a lot of oil'. If that's case then they should make sure the check oil light works and tell you to check the oil frequently. I took it to a different dealer for long term testing which showed the engine burned virtually no oil. I did not want to keep this car with what I was certain was an engine destine for a very early death. VW refused to buyback the car. After running some long term tests a lot of back and forth with Bozzani VW they offered a warranty extended to 10 years and 100k miles. With that being the best offer I took it, and now I regret it.
A couple of months ago the engine began making noise. I took it in and the new dealer, Downtown LA Volkswagen, found shreds of metal in the oil. The engine was eating it’s self. I got the car back on the last day of the CPO warranty - the service dept thought I should be very appreciative of this incredible ‘luck’. I didn’t feel good about any of this. The car barely made it several miles away before erupting in clouds of smoke. Popping the hood revealed many screws were not put back in place including those that were supposed to hold the bumper on. They hadn’t finished the job when the gave me my car back. The had the nerve to ask me to tow it back to them ‘tomorrow’ as it was getting late in the day. A) Collecting the car they broke is their job and b) I didn’t want to comeback tomorrow and deal with it. I had to argue to get them to come get the car. No apologies regarding the botched install job what so ever.
When I finally got my car back I noticed right way the interior of trunk had been take out then piled up in the back of the hatch. They could not explain this and suggested that I imagined it.
Pretty quickly I noticed new engine sounded different, and it was harder to get it to start. I could hear valve chatter bouncing off parked cars when I drove down side streets with my windows open. Also the fan seemed to run more often and longer after I stopped the car. Noticing all of these things more and more I decided to pop the hood and check the oil, which was fine. However the top of the air intake was missing. After a good look around my friend noticed it stuck in the radiator fan. The fan belt was still going but the blades themselves were not moving. Ugh. I put the air intake cover back on and fastened it with a zip tie. I don’t think running your car through multiple heat waves with no fan is as bad as running a car with no oil but it is terrible for the engine and has undoubtedly damaged the engine, just how much only the future will tell.
Volkswagen of Downtown LA told me as compensation they would sell me my next car wholesale. They did not honor this promise. That was the first Volkswagen I ever owned and it will be the last.
This is by far the most uncomfortable and unprofessional... - Esmeralda.email@example.com
This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.
AVOID AT ALL COST. Especially Eric in sales, rude and... - Afreels1995
AVOID AT ALL COST. Especially Eric in sales, rude and unprofessional. Would never buy a car from them again. Eric called me a liar over email and was completely unprofessional
We took the car to New Century VW for a recall that we... - VWCustomer94
We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience!
Buyer Beware!!!! - ET1122
I purchased my used Touareg from them long distance as I live in Northern California and I was taken by Parkway Volkswagen. Do not trust what they say about the vehicle - they don't even know what a USB port is!! The worst part is the tires - the ones they sold on my vehicle are not even rated for it!! And two wheels are bend. This in total will cost me almost $2,000, of which they are not willing to help cover.
I have to say the worst part is their dealing with me on the issues. At first I got the sales manager, Donny Levine, on the phone - but he kept telling me he would call me back after he looked at the safety reports, etc. Never got a call back. And then when I would call I would just get transferred around and voice mails. When I finally got another manager he said again he would look into it and call me back - but he didn't.
It's pretty sad that you can't trust a dealership to do the right thing and you can't buy a vehicle over the internet these days.
Lastly, they kept telling me that the car was owned by the dealership's owner's wife. Don't believe them!!! There is no way the owner's wife would have been given a car with tires that are dangerous as they are not rate for the car.
My salesman was Henry and his boss is Donny Levine.
Good luck to you on your purchase - I hope this helps you.
You can’t find a better, smarter or nicer team - Notamorningperson99
Norman is terrific. Knows his cars but more important, a very good listener. He heard my issue and with Abe and other team members worked through the problem until there was a resolution. Super service and friendly, almost makes you want to have an issue so you can go in and hang with the team.
Outstanding customer service from Willie Rockett - VeraM
I had the most pleasant experience at the VW Santa Monica service thanks to Mr. Rockett. Very professional, knowledgeable, he made the whole experience a breeze. A model of customer service. Thank you.