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I’ve called asking for my Service records three times... - CTSboy18
I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!
It was a pleasure doing business with - debbieda
Normally you view purchasing a new car stressful and a wasted day. Not so with Randy Bergeron. He was very patient with us as well as respectful. He was funny too!
I do not have a problem with a company or salesperson... - Dendeitch
I do not have a problem with a company or salesperson making a mistake. What matters is how the entity & its workers handle said mistake.
A couple of weeks ago I went searching for a 2019 Cadillac XT4 to purchase. While pricing some lightly-used models, I decided to see if there were any new 2019s still on lots anywhere – doubtful in January 2021, but why not take a look? Sure enough there were a handful out there. One stood out: a new 2019 at Silver Star Cadillac that had been reduced $20K from MSRP to $26K, which was about $8K less than the other few still out there.
I have a sister who lives in the LA area. One-way flights to LA were $90 from where I live on the East Coast. I like to travel. I like road trips. The value was such that I decided it would be fun to purchase this vehicle, fly out, visit my sister, and drive home.
I contacted the dealership via email & got a response via text from Krystal Cannon on a Sunday. After asking to make sure the warranty would begin on day of purchase & getting confirmation of that, I texted Monday morning expressing a desire to move forward with the purchase. I received no response to that text, so Tuesday morning I called the dealership. I spoke with Carlos Clemente, who gave me instructions on filling out the application online. I did so, and added a few optional items to the vehicle that took the price to $29K. I completed the application along with my wife. It went through. After that, it asked if I wanted to download my license, etc, to expedite pickup. As I did this, the online portal kicked me out. When I went to sign back on, my application was gone – yet I received a notification from my credit card company that a hard run was performed on my credit by Silvee Star. So it was received.
When I called Mr. Clemente regarding this, he said it wasn’t in there. I told him that I was given confirmation from my CC company that my credit was in fact run. He denied it was done at the dealership. Later Tuesday evening, he proceeded to spend an hour on the phone with me, talking sports because I had been a sports journalist & he was a sports fan. The only time spent regarding the car was a request I send in a manual credit application. I did so.
Wednesday I received no response from Mr. Clemente when I requested an update.
Thursday morning I finally received a text from Krystal Cannon, asking if I were still interested in the Cadillac (this is four days after the last time I heard from her). I told her, yes, that Mr. Clemente had been working with me. Ms. Cannon stated that Mr. Clemente was off Thursdays, but he would be in Friday. I told her we just wanted to confirm financing ASAP, because we were flying out to pick up the vehicle. She asked if I live in New Jersey. I said yes. She asked if I could verify the address. I did.
Ms. Cannon responded: “Yes just want to verify the car is 10k off msrp and how much down are you guys doing?” Please note she did not state a specific price. When I pulled up the vehicle online, the price has suddenly been changed to $36K. I called Ms. Cannon, who first denied the vehicle had ever been $26K, then blamed an error. At no point did she attempt to apologize, or negotiate in good faith the price. I told her my credit had taken a hit because of this application based on their listed price, for which I agreed to apply for purchase. There was zero empathy. The phone call ended with complete indignation from Ms. Cannon regarding the dealership’s culpability.
I sent Mr. Clemente a text requesting a call from him with an explanation. He claimed complete ignorance regarding any of this & stated he was not involved with the sale. (Reminder: this was the person who gave me instructions for applying & spent nearly an hour on the phone with me at dinnertime for idle sports chat).
In conclusion, I want to say this: car dealerships get a bad rap in general. This is why. It’s always a gamble as to whether a dealership is going to be a solid, fair partner in a car sale. But I can tell you, this dealership is not worth taking that gamble with.
Horrible Experience Purchasing a CPO Cadillac Escalade... - Richard6xdx
Horrible Experience Purchasing a CPO Cadillac Escalade ESV. We spent over 62k on a car. This is what has happened first 100 miles (Check Engine Light Comes on). Then the trim on the doors (both) start coming off. Now another trim on the car is coming off. Dealer had told me that they had some dents repaired. The work done was very low quality. Now I see Clear Coat missing on the paint and just bad paint work done!!! Not happy at all since this is a CPO Car (we spent over 62K) the work should be done high quality. I am very disappointed with this dealership!!!