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Definitivamente exelente servicio! Es una persona muy... - Ross040801
Definitivamente exelente servicio! Es una persona muy agradable. Mi familia y yo estamos muy agradecidos por toda su ayuda que Dios le mande mas bendiciones! 🙏
Top Reviewed Specialists At This Dealership
Ford Internet Sales
Sales & Finance
Ford Used Cars
I was a great experience without any pressure. Bought... - hlocklin
I was a great experience without any pressure. Bought the car before they had time to detail it. On the lot only 3 or 4 days.
We received the best service from Simi Ford. Hunter the... - Nelson & Leslie
We received the best service from Simi Ford. Hunter the service rep was absolutely wonderful!. He was very professional and got things done. We will definitely be back there for our servicing needs from now on.
Do not recommend working with Sunrise Ford in North... - jesyalm
Do not recommend working with Sunrise Ford in North Hollywood as we've been poorly serviced by the sales agent and sales manager after a recent vehicle purchase on January 18, 2021. The lousy and lying agent Miguel Zapata Olivares misled us to believing that the additional charges and features that we had no idea and we never added - only to find out that they were after signing.
After we had negotiated the price of the car, they bring you a white paper where they outline the deal and they circulate the price of the car, on that sheet they have other charges that they never explain or lend you the sheet for you to see it. They focus on marking the price of the car and cover the charges below, then when you accept the price of the car only, they make you sign a paper accepting the price of the car, but what you don't know is that the sheet has other charges for things that the dealer adds to the car without explaining what each extra charge is. (All the extra charges are not on the window sticker)! The agent didn't give us any further detail on certain up charges for what becomes a shady benefit for their own commision. Buying at Sunrise Ford North Hollywood is more expensive because the dealer adds extra packages to the car during their unexplained and shady "sales pitch." After one declines additional packages and receives confirmation that they weren't added, Sunrise Ford does it anyway - they should be penalized for taking advantage of clients.
Watch out with this dealer and be very careful with what they charge you if you decide to buy at Sunrise Ford. Please be aware of the following:
VTP plan, $ 595 a little black box - no explanation
$395 for unexplained protection
Edge Guard $199 - no explanation
Additional charges that combine for over $3,000 over the span of your finance terms without your own approval. This is how they're earning top notch commision through a betrayal of service.
I called them as I thought that I would get an explanation from sales agent Miguel Zapata Olivares - his response was that I'm being a "cry baby" as if we were in grade school - isn't Ford supposed to provide world class service? Apparently not. Shortly after, I was able to make an appointment with the head of finance Aldo Tapia. He gives me the same lousy run down received from Miguel Olivares - he did not give me the time of day to explain the situation. Additionally, he explained that his sales agent is incapable of making a mistake as if he were not humanly possible. He was arrogant in his response and belittled me several times. He then gave me the contact of another manager, Daemeth Rooney - tried to contact him and got a response after a few days.
Darmeth Rooney was super rude and aggressive; he yelled at me and said that he was not going to lose the argument against me (??). He was not going to take any of the deceiving charges off of the contract. He additionally added that he did not care if I take this to court and that I was going to lose because I had already signed. Regardless, he mentioned that he had to defend the dealer, his sales agents, and not the customers. In a cruel and rude way he tells me that he does not care if the sales agent was wrong because I had already signed. He refused to check cameras as he trusts his people and it wouldn't matter anyway because he's never lost a case (arrogance - admitting to fault?). No matter how much I complained and asked to adjust my payment or remove the charges, their solid remained as "no." They are rude liars and profiteers, let's see if they yell at a judge like that!
The Ford company should solve this chaotic form of service to valuable clients.
Please do not buy at this dealer, all vehicles have hidden charges that they do not tell you about - pleas be careful and share!
Service department should be ashamed of themselves. Gave... - Regancoultas
Service department should be ashamed of themselves. Gave them my truck over a month ago and can’t get anyone to answer the phone or return my phone calls. Techs aren’t trained right. I’d give zero stars if it was possible. Worst customer service EVER
They sold me a 2018 lemon I mentioned the problem the... - wommackryancharles
They sold me a 2018 lemon I mentioned the problem the very first day I wondered what the rattle was I was sold a lemon