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I cannot recommend this dealer enough! I quickly found a... - bb.alphi
I cannot recommend this dealer enough! I quickly found a car that I wanted, but it was slightly outside of my budget. As a first time buyer, I had no idea how to negotiate, but instead of taking advantage, Albert worked with me, explained things clearly, and made multiple trips back and forth to their finance department to figure out solutions. While it did take a while to get everything sorted out on the tail end, I walked out satisfied with my deal and thrilled with the car I took home.
Top Reviewed Specialists At This Dealership
Friendly, thorough and professional customer service from... - Nurulfaj1214
Friendly, thorough and professional customer service from our friend Yusuf Fuad. reasonable lease terms and sufficient vehicle options. Impressive dealership amenities like the coffee shop. This was ultimately a great experience.
I was very pleased with all three guys that helped me.... - Meezy
I was very pleased with all three guys that helped me. Armani Armon and Darrell. Immediate raises for all of those guys! Very pleased with my car
The car service was very very prompt, and the customer... - amov72
The car service was very very prompt, and the customer service was great. It was very easy to make an appointment, and it was all very efficient.
Juanita Moran and team are great! - Katie
I've been taking my Hondas to Keyes for years (including before they were Keyes). Just had a big service and warranty work on my 2018 Odyssey and the team was great. Juanita was very responsive and communicative from start to finish. My concerns were thoroughly investigated and addressed (thanks Bob!). Great experience.
I just wanted to let people know how honest and efficient... - HonestInsGuy
I just wanted to let people know how honest and efficient Julian is from this Dealership. I recently purchased my 2021 Civic from him and had a really great experience! Julian went back and forth to his Sales Manager for me several times over a 2 week period and got me the price I wanted on the car. I'd highly recommend contacting Julian is you are looking to buy a new Honda! He is awesome!
I emailed Robin Pilgreen asking for AutoNations best out... - Jesse.72
I emailed Robin Pilgreen asking for AutoNations best out the door price (OTD) on a 2019 Honda CR-V EX. Robin responded promptly and in short order sent me a clearly itemized OTD price that beat near by competitors. After having less stellar contact with other dealerships, I booked an appointment with Robin to purchase the vehicle. On the day of my appointment Robin was ready with the vehicle and already agreed upon numbers. The deal was completed start to finish in exactly 2hrs with no high pressure or bait and switch tactics. Robin and AutoNation were straightforward and honest during the whole process. Me and my wife would most definitely purchase from them again.
RIP OFF - hfglendale
I bought a CIVIC this month, the salesperson as a typical salesman told me to write a check as a down payment, I explained to him that the check will have to be put ON-HOLD for 3 days and they agree to it The problem started when they send the check to the bank the following day and this stupidity on their part created a NSF and a fee to my checking account. Well I went the following day to arrange matters (paid $2000 with debit card) and they apologize very nicely and even gave me a voucher for an oil change...I thought that everything was taken care of, but NOOOOOO, the following day I got a text message with threats that I was going to be reported to the District Attorney for check fraud and that I needed to pay another $2000, this type of action is unacceptable from any type of businesses. What's more creepy is that the person that send me the text at around midnight, now I am afraid that these people might use my information for their personal use (Identity Theft). The following Monday I went to settle matters and I got an insufficient apology, kind of a sarcastic approach after all my psychological stress, a written apology was written by Kaumail Mookhi one of the finance managers (see copy below). At this time, I believe that the entire contract was a total rip off, I was charge some type of insurance that was never explained as to the cost, they gave me a verbal amount of $14 extra per month, but after reviewing the contract the monthly cost is $38.25 which is about $2295 as total cost. I believe that this dealer acted on bad faith and deception, I would like to have at least and as a minimum half of my down payment returned. Its dealers like HAMER HONDA that create so much distress and distrust when purchasing a vehicle. I wonder if this deceiving approach is only applied to minorities as I am of Latino origin and that are struggling to make ends meet, if that is the case, than that is called a racist approach.
1st Honda Simi Valley