Land Rover Dealers near 91355

State of the Art Dealership and Service - Highway 29

Dave Bouchard is the Best Service advisor I have ever worked with and I am a true gearhead with many vehicles from many high end Brands. We actually look forward to having our Range Rover serviced. We live over thirty minutes away in West LA and drive all the way to Thousand Oaks just for service. There are two Land Rover dealerships much closer to our house. We had tried them in the Past, but they pale in comparison to Land Rover TO... not even close We have been working with Dave for ten years now. We call ahead to let them know we are coming and arrange for a loaner. As others have stated they have offered to bring my Wife's Range Rover back to our house when completed. Dave and his Team are the best, He has been promoted to more of a managerial role now so we work with Victor and Efrain when he is tied up. The Service department can be busy since the word has gotten out how good Dave and his Team are. So just make an appointment

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It sucks that even the worst rating still gets one star... - AG

It sucks that even the worst rating still gets one star in this rating system. Land Rover of Encino deserves a negative 5 stars for their service (or lack of it). I made an appointment on their website for Friday morning. I took my car to them on time and asked for a diagnostics ONLY (i.e. no parts, no labor, no actual work to be performed). On the following Monday at 12 pm I called them for an update. I was told the service advisor was having "computer issues" and he would call me back (whatever...I went with it). At 2:10 pm, not receiving a call back, I called them again and was told the service advisor is busy and I'd have to leave him a voice mail. So, I did and I asked him to call me back with an update. At 4 pm, AGAIN not receiving a call back, I called them again. I was to AGAIN the service advisor is busy. I asked to speak with the service manager. Of course, she was busy also and I got her voice mail. In my voice mail I briefly told her my issue and asked her not to touch my car and just leave it outside so I could go and pick it up. At 4:45 pm I finally received a call from the service advisor notifying me that they had not yet looked at my car! I asked him not to do anything and I'll pick up my car the next day. On Tuesday morning, I went there to pick up my car. Naturally, they hadn't done anything (they are experts in not doing anything) and didn't charge me for diagnostics. They told me to wait outside and they'll pull up my car. After waiting outside for over 20 minutes, I had to go back inside to inquire on my cars whereabouts. At that time, one of their staff went in the back (same building) and finally brought my car. They had all day Friday, half a day on Saturday, and all day Monday to just look at my car for a diagnostics ONLY. This was following an appointment that Land Rover of Encino made freely and willingly. An appointment meaning they give me a time when they can render service vs. walk-in where I go and wait for service to be rendered. They wasted over 3 working days to do absolutely nothing. I'm not sure why I received such treatment. I don't know if I was singled out or if this is the level of service to be expected from Land Rover of Encino, but my experience was unacceptable.

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