Wonderful service - Pat911
John Jacinto met me at my car when I arrived 15 min. before their scheduled time to open. Very helpful, thorough, listened to my concerns, and addressed them all respectfully. Purchased my 2017 Forester new with the terrific help of Jim Nielsen. Great staff, agency, and car! I’m a happy camper. Thanks, John for your help today.
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Quick response to email inquiry & fast doc signing. - liveonboca
Last Friday morning, November 30, 2018, I found the vehicle that I wanted on their website after browsing their new inventory. I sent them an email through their website. After going back and forth in the emails and a telephone call from the manager, we could not come to an agreement. More emails trying to get me to come in. Finally, I received a response via email with an acceptable purchase amount and a solid figure due at signing. I got there about 7PM. It was dark so the vehicle was pulled into the showroom. Test drives done, iPhone connected, paperwork signed and I was out by 8:30. Not bad for the last day of the month. I recommend this dealership, but know the vehicle you want and do your homework first before going in.
Amazing service - jshamonnia
I was looking for a 2019 Forester and after not getting anywhere with Sherman Oaks Subaru, I ended up Subaru of Glendale where I was greeted by a very polite salesman called Ali.
Ali was very professional and explained all the details about the new Forester during our test drive. Right after the test drive we were disappointed to find out that, the navy blue Forester that we drove was sold sold shortly thereafter and sadly there was no other Forester with the same color in stock!!.
Ali contacted the fleet manager called Chafi, and he promised us to do his best. We spent a few hours working out the price and the trade in, meanwhile Chafi was contacting other dealers to find the right car. Finally we drove home with a 2019 navy blue Forester that evening and very happy with the car and the service they provided.
Kudos to Ali Nasirfar and Chafi for going out of their way to make us happy .
Bait-and-switch practices! Dishonest! Beware! - Danny T.
Bait-and-switch practices! Dishonest! Beware!
I called today their sales department and spoke with Aaron inquiring about a pre-owned vehicle asking if they can make it OTD price I was willing to pay. He responded that yes. I asked him again and again asking if he is sure providing him on his request with the Stock # and their internet price. He confirmed 3x all together, saying twice "yes, we can do that". After arriving at the dealership 45 minutes later and receptionist called Aaron telling him that I am there, suddenly she turned to me and said that he is on a lunch brake. Another salesman came who showed me the car, but when I was ready to pay telling him about the price and agreement I had with Aaron, he brought a paper with their regular price. I repeated that I had agreed upon price over the phone with Aaron. Then he "tried" to find some notes in the computer, then he "tried" to find Aaron, telling me at some point that "he is nowhere to find". After 15-20 minutes sitting and waiting there I heard that the receptionist started calling for Aaron on their PA system. She called again. Another 15-20 minutes passed. It looked to me like he was hiding. At the end, highly anticipated Mr. Aaron showed up denying his agreement, claiming (read lying) that he told me "we can discuss". Advice: if you call them, record the phone call, or ask them to send it in writing before heading to the dealership.
Incompetence, Upselling, Untrustworthiness - Sweetpea
“Per customer request”—not true! I was told several things were needed to be done, like new filters and fluids, so I had them done. General service was therefore $1,200. My car-savvy friends laughed at me later. Worse still, my car immediately after began having all sorts of other problems with warning lights going on, etc. when I returned a few days later, they tried to sell me new tires before my car’s issue was even identified. I don’t trust this place and regret giving them a chance. I’m writing this as I wait, wait, wait too long to pay for a mistake they are probably responsible for, either intentionally to make another $100, or through incompetence
Needless delays - cust987
Two and a half hours after being told my car was ready to pick-up, I still had to wait 20 minutes at the cashier's window for "the paperwork to be closed out". Given that they're charging premium dealer prices for service, you would think they could get the bill ready in two and a half hours. During the past year, every visit there has been an exercise in frustration from dealing with their having way too many cars in too small a space. Next time I'll try a different Subaru dealer. I'm done with Ladin.