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No friction, no hassles.Just wonderful service. - Meat
Once again great service great people.Thank you like always for making my service on my 2016 STI a wonderful experience.Your the best.Highly recommend.
I bought a Subaru WRX on June 13th, 2020, due to Covid 19... - Lorena De la Ossa
I bought a Subaru WRX on June 13th, 2020, due to Covid 19 the loan wasnt processed on time by the dealership. Despite my requests for Chase loan's Bills, SUBARU Santa Monica Dealer kept saying that soon I'll get them by mail. After 2 months I drove to S. M. Dealership and met the manager, I expressed my worrisome for not receiving the bills for payments, SM manager said, ok, leave the money here and we'll send it to CHASE and fix the billing problem. Guess what, I received a notification from Credit report that S.M dealership never submitted any information and I was late 60 days. I creadit scored ruinned,after 2 months im still fighting for my right, NEGLIGENCE, Incompetence, Ineptude runs in that building. SSM and CHase work together and they dont communicate, a letter and basic clarification takes 2 months??? There is no service, no respect once they take your money you dont exist.
Great place to buy your subie. Mr Chris Garchitorena... - Subie-ry Nice
Great place to buy your subie. Mr Chris Garchitorena walked us through every detail we need to know about the outback model . The process didn’t take us that long too, and we left the dealership driving our new Outback .
Kudos to Chris for the positive buying experience that we truly enjoyed.
I will surely recommend this place and Mr Garchitorena to my friends and family members.
Cannot even fully explain all the shenanigans this... - Norman
Cannot even fully explain all the shenanigans this dealership engages in. Went in for routine 30,000-mile service on my 2017 Subaru -- that alone, with no repairs, was nearly $1,000. While waiting in showroom, a sales guy texts me if I want to trade in my car that day for a new one. I have little interest, and tell him that besides all the previous probllems I've had with this Subaru, the $1,000 service bill isn't putting me in a good mood. He tells me we can wipe out that service bill and make a deal on a new car. We then haggle -- yeah, haggle, like it's the 1990s -- on a price. It's pretty unseemly. I finally agree to the deal, largely because I want to start with a clean slate and a new car (figuring I just had bad luck with the 2017 one). The new car I'm buying, I'm told, won't be delivered for a couple weeks. Fine. Then the salesman tells me my current car is ready and instructs me to go to front desk to pay. TO PAY? He had told me I wouldn't be paying for service if I bought a new car. He counters that, well, it looked like we weren;t gonna close the deal, so they went ahead and serviced old car. Huh? So? He had told me no service charge if I was trading car in. WHY WOULD I PAY FOR SERVICE FOR A CAR I NO LONGER WILL OWN? This was insane. He said there was nothing he could do about it. Not to mention the service they performed was something they'd be doing anyway to prep the car for sale. Besides the fact that he lied to me, again I ask -- why would someone pay for service for a car the dealer was buying? I don't have the energy at the moment to detail the other unacceptable actions of dealing with everyone that day at Subaru Pacific. Buyer beware? No -- buyer should just AVOID.
Worst customer service!!! Deceitful, shady and super... - jessica.horrilleno
Worst customer service!!! Deceitful, shady and super shiesty... purchased a 2017 Subaru Legacy they sold it to me for $300 over their listed internet price which luckily I saw the newly listed price the next day... they also added $499 charge for a clear coat that they specifically told me they weren’t charging me for ... once I realized it i went back they recontracted me and promised a refund would be mailed to my home address .. to date I have not received a check ... I call and they don’t pick up because I’ve called so much the receptionist knows my called id.. I have go call blocked for them to answer just for them to shuffle me around and get hung up on ... I had to drive down to Thousand Oaks from Pasadena to get their attention just to be told by Karen that she would figure it out well it’s been a week and still not follow up call ... I was given the General managers number and email and guess what still haven’t heard back from him either!!!! HORRIBLE PLACE TO DO BUSINESS!!! Subaru’s are good reliable cars but buy one at legit dealership that won’t try to pull one over you... STAY AWAY!!!