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Hovik was amazing from start to finish.This was my 3rd... - Crissy
Hovik was amazing from start to finish.
This was my 3rd lease with Acura & first time doing business with Acura of Glendale.
He made the entire process quick, easy & painless.
I called him on a Friday asked him what I was looking for & when I arrived to the dealership on Saturday morning everything was complete as promised.
Will definitely do business with Hovik & Acura of Glendale again.
Super patient & listened to what I was looking for.
Thank you Hovik!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Paul is amazing!! He gave me as much info as he could... - LucaKingston
Paul is amazing!! He gave me as much info as he could over the phone when my car was having problems, told me I was safe to drive to the dealership and quickly looked at my car when I got there. He gave me the best deal possible and solved my cars problems quickly. Thank you Paul!
Very pleased with our overall experience at this... - torresg100
Very pleased with our overall experience at this location. Special thanks to Mr. T Nguyen for helping my wife and I make the best choice possible.
Sales Team Leader
Internet Sales & Leasing Consultant
In the over 5 years our family has worked with Galpin,... - Miranda J.
In the over 5 years our family has worked with Galpin, Matthew Sanes consistently finds the best vehicles to meet all our needs with Up-to-date Knowledge and Professional Courtesy. I feel very grateful to have someone to trust when it comes to our family's vehicles.
*During the Covid19 Pandemic, I was able to complete much of the paperwork online and the vehicle was brought to my residence by Galpin Ford.
Ford Internet Sales
Sales & Finance
Maria was helpful in helping me lease a car quickly and... - AVAM
Maria was helpful in helping me lease a car quickly and coming to a price agreement over the phone amd handing me off to Frank to show me the car features before leaving
Assistant Internet Manager
Kat is the best! Professional! Grade A Customer Service!... - Isaac Ald.
Kat is the best! Professional! Grade A Customer Service! You want a car just call Kat. Best in the business! She gets things done. Always gets the deal I need!
New car ,Certified Sales Consultant MB & Sprinters
Sales and Leasing
Carlos Lazo you are number one. thank you for everything.... - gglobus1993
Carlos Lazo you are number one. thank you for everything. You and your service are the main reasons for me to have an Audi. A+++++
Audi Brand Specialist
It was a pleasure to work with Steve! He spent the time... - mz_figgie
It was a pleasure to work with Steve! He spent the time to find the right vehicle at the right price for us. He treated both myself and my husband with kindness and took the time to answer all of our questions. We will definitely refer family and friends.
#1 Internet Sales Consultant
I came in a little while ago just looking around, and... - k
I came in a little while ago just looking around, and Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of your space, on top of the dealership itself being organized and clean, would 100% reccomend purchasing a vehicle from here
Internet Sales Consultant
Everyone I dealt with was professional and extremely... - susvisokey
Everyone I dealt with was professional and extremely friendly. I went into the dealership expecting to need a cosigner for a loan on a car but they worked really hard to make it possible for me to get a loan on my own and keep the monthly payments at what I said was personally affordable. There was no need for negotiating or getting multiple quotes, which is what I've dealt with at other dealerships. The first offer they came to me with was what I needed. I was able to get the car I really wanted, (which has never been an option for me for multiple reasons) at a price I could afford, without a cosigner, which also I never thought would be possible. They helped me accomplish a personal goal. I never post reviews (horrible I know) but I cannot express enough how amazing my experience here was and if someone thinks the way I did about trying to get a new car hopefully this will encourage them to try!
(shoutout to Steve who helped me from the phone call before I went in all the way through me driving the car off the lot. There were so many other people who made this experience great and really helped me but I can't remember your names! I'm so sorry, but thank you all!)
Internet Sales Manager
Top Sales Representative
He was very knowledgeable and he has lots of patience. He... - msjune00
He was very knowledgeable and he has lots of patience. He found me the information I needed and gave me a good experience with Hyundai. I would definitely recommend Nicholas and Glendale Hyundai to friends and family.
Internet Sales/Fleet Manager
Genesis Hyundai Sales
Customer Service is excellent. Always treated with care... - Diane
Customer Service is excellent. Always treated with care and courtesy. Handled my issues quickly and efficiently. They completed replacing my battery and fixing another issue I didn't know about all under warranty. This particular Nissan I did not purchase at 1st Nissan, but I have in the past and will do so in the future.
Sales And Leasing Consultant
This dealership and service department is on of the best... - dopechildenterprise
This dealership and service department is on of the best dealerships I know. I have one of the best service technician’s thank you Pedro.
General Sales Manager
Jeff was our guy, he did all he could to help us get what... - MJCHAM
Jeff was our guy, he did all he could to help us get what we wanted. We had a very specific model in mind and he came through. At the end he was wonderful in the way he introduced my wife to all the features of the Grand Cherokee and she felt very comfortable. Priceless.
Used Car Manager
The best service adviser I ever had, she is honest and... - Itsikf
The best service adviser I ever had, she is honest and informed, truly care about her customers and follow up to ensure you received the best service. .
Jamie Gonzales helped me to test drive cars she is very... - ARUNAKC
Jamie Gonzales helped me to test drive cars she is very nice and what I asked and arranged it immediately she is excellent
Sales & Recruiting
Need a car this is the place to. I walked away satisfied... - jesselagunas1231
Need a car this is the place to. I walked away satisfied with what i got thanks to this team. See you guys again, promise!
Heaven was such a great salesperson to work with! She... - garomero85
Heaven was such a great salesperson to work with! She went above and beyond and made sure we got what we needed without breaking the bank. She is very funny and kind as well. Go to Heaven!
Great service awesome energy and had a great experience.... - Noah Riley
Great service awesome energy and had a great experience. Finally was able to have a car under my name and it got to be a beautiful one.
Kristoffer Pelias gave me a very good deal in trading my... - Michael
Kristoffer Pelias gave me a very good deal in trading my corolla into a brand new 2021 C-HR, very reliable guy and fast in transaction.
It was a pleasure doing business with the folks at K1... - Dan
It was a pleasure doing business with the folks at K1 Motors. It started with sales & finance team Fred Then to a great session with Allen the Genius, who walked me through the features of my new vehicle. All of this was done while being safe and maintaining social distancing. Thank you all!
My service advisor was Carlos Sapon. He went above and... - suchegbu61
My service advisor was Carlos Sapon. He went above and beyond to make me feel at home and happy. Was very courteous in his approach and met my need in a timely manner. Thanks Carlos and keep up the good job.
Service Dept: 10 out of 10 - neigh52
The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi.
This is my second purchase with Enrique. He is a... - Terri
This is my second purchase with Enrique. He is a thoughtful salesperson who listens to his customers and strives to make sure you are comfortable with your purchase. He doesn’t disappear the moment the ink dries; he actually follows up with you to make sure you are a satisfied customer!
John Shaw always takes excellent care of me and my... - jim556
John Shaw always takes excellent care of me and my Genesis G80. He had my service completed within 3 hours and my car was clean and washed when returned to me, Thanks, Good job !
Nick is the best. - Mary Kay
We have purchased or leased about 8 Lexus cars in our lifetime. We have been extremely fortunate to work with Nick Falsafi. He is not only knowledgeable, but extremely helpful and made sure that I received the exact car that I wanted -even if he had to search everywhere for my color preference.
He does not waste my time or try to sell me something I will not need or like. He is one of the most kind, thoughtful persons and I appreciate his honesty.
As long as we are purchasing a new car, I will call Nick and use the Thousand Oaks dealership.
In December of 2017, we had leased a brand new 2018 BMW... - armenohani
In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out the fire. Fire Department report shows that cause of ignition is “Failure of equipment or heat source”. Luckily, my son noticed the flame right away and left the car on the side of the road. If this incident would have happened on the freeway, my son’s life could have been jeopardized big time! Even though my insurance company paid the residual value of the car (less my deductable amount) to BMW financials, they still demanded to get paid my deductable amount immediately. They had their collection department call & harass us once every two weeks for this payment. Needless to say, we were furious and called Betsy Hohmann, the Executive Customer Care of BMW of North America in Westwood, NJ to explain our disappointment on our car fire and handling of issues we were confronting with their collection department. In order to find out the cause of fire, Betsy wanted to inspect the car which was held by my insurance company for 30 days only. Since Betsy’s group was unorganized and didn’t make an appointment on time to inspect the car, our BMW was sold by my insurance company. Considering that car wasn’t available for inspection anymore, Betsy offered to give us $3500 loyalty fee if we purchased a new BMW and pay off our insurance deductable in the amount of $2500 as well. Per Betsy's offer, we ended up purchasing a new BMW from an authorized dealer in San Antonio, Texas. Per Betsy’s request, the dealer and us, forwarded proof of purchase to Betsy so we can get paid and settle our differences. Unfortunately, Betsy wouldn’t accept our provided proof of purchase, regardless of what we and the dealer provided. She kept giving us excuse why our provided documents were not sufficient. After 4 months of communications and due to Betsy’s empty promises I filed a law suit against the BMW of North America and Rusank BMW to settle our differences in court. Within 10 days of my law suit filing, Betsy responded via email that she’ll issue a check in the amount of $6k . Unfortunately, due to my law suit, I finally got the check from Betsy after so many months of aggravation dealing with an extremely unprofessional way of handling a simple case which could have turned deadly and caused loss of my son’s life. Frankly, I’ve owned numerous BMWs for over 25 years and never confronted such a horrible ordeal like our BMW 330i. I will never buy another BMW for as long as Betsy Hohmann remains an Executive Customer Care of BMW North America. Shame on BMW of North America who hires employees like Betsy who give xxxx to their loyal customers like me!!!
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