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Kyle was awesome. Joe is great to deal with as well! - miket
Kyle was knowledgeable and passionate about his work. I'd recommend him to all of my friends. Joe, as a manager is the best as well.
Top Reviewed Specialists At This Dealership
Great Service - Happy customer
I would highly recommed Douglas at Sierra Chevrolet, he made my shopping experience pleasant and the vehicle was ready upon arriving to the dealer, this has been the best buying experience ever
Internet Sales Manager
Excellent - jay81_25
Jose was great to work with, very professional and polite. I would recommend working with him through internet sales to others. I would come back to Riverside Chevrolet.
Awesome buying experience - Afsnick
Fives stars all around. Super easy buying process. I refer all my friends to Nick Sr. No pressure and no sales BS. I’ve bought both new and used from him.
NO PRIDE IN WORK!!! - Chevy lover for life
Let me start by saying I’ve been coming to this dealer since I was in high school for parts. My first car was a 68 camaro and the best project ever growing up. Rotolo always had oem parts or could have it faster than anyone else. Since then I’ve attended their car shows with it. I’ve purchased a truck through them. Great salesman Chevy Evy!! So many good experiences until I had to leave my truck there for a cv axle leaking oil at only 20k miles. They changed the seal and I had my truck back next day. A couple months went by and then my suspension came apart on the freeway. I went across all lanes and then back over off the freeway into the dirt. I was safe and no damage to the truck. The nut on the ball joint had warped loose, because it was NOT “torqued to specs” from the assembly after they replaced the seal. I had it towed back to the dealer on a windy day and the service writers wouldn’t even come outside to assess it and know what I would need for a loaner vehicle. Also this is my work truck that I rely on. The service writer said he doesn’t know if it will be covered because I “may have just hit a curb” I was beyond upset! Anyway, the manager Ron took over and finally came outside to assess the truck and see what I needed for a loaner work truck. That’s when everything went from bad to absolutely horrific. I brought my truck in scratch free and meticulously maintained by myself and only myself ever since I left the dealer. I get a call that my truck was hit on the fender, so I went in immediately to find my fender damaged and greasy hand prints all over the truck. I look underneath and everything is still broken and apart. Gets even better, the parts were never ordered after over a week had went by. I was promised my truck to be kept inside and safe in their hands with the best care, to not worry. Now I have a truck less than a year old with a replacement fender and paint job. Most important, I bought a brand new work truck for safety and reliability. Which was compromised, due to incompetent mechanics not torquing one nut and risking my life among many others traveling at the time it happened. I will never ever go there again, I have lost all faith and trust in this dealership. Disappointment is an understatement. Thank you Rotolo and all workers involved for this horrific experience. You have proven to show NO pride in your work. You are the exact reason I don’t let people maintenance, wash or work on my vehicles. I am truly glad you made it right, but is not justified. Rotolo WAS great, but times have changed.
Great experience - pinelnikola83
I purchased a used 2014 malibu here and had a great experience. The business is also very clean and has a huge showroom. Thank you Guaranty!
They work fast are are very hospitable.... - firstname.lastname@example.org
They work fast are are very hospitable. Some places take hours to do simple things like oil changes. This one gets you in and out fast.
Running back to delillo Chevrolet for service - Ssr fever
When the dealership damages your vehicle and does not mention it. When I called in, Jonathan McGee said the dealership would own up to it and replace the hood liner. He said he would order the part, never heard back after calling him. Great service.
Watch the price. They will change it on you. - Unhappy15
I was at this dealer on 9/12/18. I originally came to look at a 2013 Silverado 1500 price at just over 23,000. When I arrived I was told it was sold. So I found 2015 Silverado 1500 with the window price of 22981. We went to work a deal. I was pre approved for financing to 25000. I was trading a Jeep in with some negative equity. I was told by Andy and sells manager I couldn't get it for what I was approved for but to come up to 29000 and we would have a deal. So I left empty handed and drove 1.5 hours back home. I then got my approval up to 30000. Went back on Friday 9/14/18 and went in to do deal on same 2015 Silverado with same window price of 22981 in window. I was told that their online price was 25740 so that's what I had to pay. I said will your window says 22981 that's what I am legally entitled to. They said well I don't think we can do that. I said i was told Wednesday that if I was approved for 30000 I would have a deal so I drove another 1.5 hours to come and make the deal and they refused to work with me. They refused to unless I would go thru their approval process and have my credit ran again even though I was already approved and ready to fund the 30000. They then said ok we will work things out and call you in the morning and deliver the truck to you. I got a call the next morning from Magik and he said we won't take your financing but bring us a check for 33500 and we have a deal. So they want me to pay another 3500 more then what we agreed upon before and wouldn't use the financing I was approved for. So needless to say I won't be working with them. I will take my business elsewhere. DON'T WASTE YOUR TIME WITH THEM.
Faulty Technology in Eco Stop Feature BEWARE - gmeltcher94
Note car was not purchased here - My 2014 Chevy Malibu LTZ was performing well until it reached roughly 90k Miles. I have a consecutive history with maintenance at Firestone until I started experiencing engine failure after Eco Stop would engage. With numerous returns to Firestone & them renting me a car, they could not find the issue & recommended I take it to the dealer. Due to my research there is over 140k Malibu's that have known Eco Stop issue; however, GM only posted a Service Bulletin & not a recall (for an unknown reason) to take it on case by case basis. Chevy Forums (which I recommend anyone with a problem in your GM vehicle to look at) other Chevy Malibu consumer's stated similar issues with no help from the Dealer/Manufacturer. Typical wheel & deal on minor repairs but never a conclusion to the issue leaving them stuck.
For the record, I drive at least 4 hours each day from SGV to Beverly Hills. Each time the vehicle was taken in, it was driven no more than 10 miles each time as a test to determine "problem fixed" when I specifically stated the problem only persists when the vehicle has been operating for long period of time.
I proceed to take it to Chevy where they ran a diagnostic & it came back clean as expected since Firestone said the same thing, thankfully at no charge shout out to Kyle. I shared all of the previous information of my problem and knowledge prior to submitting the vehicle. I was recommended to get a new battery because mine was "not good" but they could not provide record explaining how/why because the tech just recommended it, $450 okay , scheduled next visit & done. Problem still occurred within the same day of picking up the vehicle after battery replacement. Returned vehicle & was told their was a Software Calibration Update, $160 just for diagnostic fee Okay, done. Problem still occurred within same day of picking up the vehicle, returned next day & had a tech jump in the car with me to experience the problem first hand since it just happened to me down the road. The problem occurred & the tech understood the issue, possibly. This time they provided a loaner for up to a week or so, thankfully shout out to Berge. I was eventually told they found the problem and it was a concluded loose ground wire G401 they secured it & whatever else at no charge.
If that was the issue why wasn't it found sooner by the Chevy tech or Firestone?
Why did no codes register throughout each testing?
Why did I have to buy a battery or software calibration update?
or Whom was slacking on their job? It seems it whatever the problem is, is being overlooked multiple times with no conclusion.
Picked up the car 4/11 and the car within 1 hour still had the same problem but this time would not start back up right away which has never happened before. I returned the vehicle and they now have provided me another loaner and waiting for a response.
I understand these may be normal manufacturer repair practices; however, there comes a point where there needs to be an ultimate decision that the vehicle has bad technology as also reported by many other consumers in the marketplace around the nation. I appreciate the hard work & consistent service from the gentleman at Covina Chevy; however, this has been an inconvenient burden from supposedly the most reliable car company.
I proceeded to open a manufacturer buy-back case which hopefully lead to an easier conclusion.
Well oiled machine - Tom 123
Even though cosmetics are usually not
covered under a limited warranty, being that the car was bought only a 1 1/2 wks
ago Joe Puerto(service manager) ok’d
covering it(dashboard leather separated)
Joe Perez(service advisor was instrumental advising the service manager on my behalf. Then Bill Brown
tied the whole thing together by calling the upholstery shop, giving
them my car and set me up with a loaner
Incorrect recommendations and overpriced services - ralvara699
The service department has changed. For over 12 years had our car serviced at this dealership and they provided good recommendations, service and cost. A few weeks ago brought the car in to have oil changed and check oil gauge erratic movement and a/c not working. Got a call and recommended to replace cluster and the whole a/c unit as it sezied and compromised the whole system. Recommended full suspension work too! The cost to fix was almost $10,000!! Unbelievable, just went for the oil change and they charged 150 diagnostic for the cluster and the a/c. Last time they did a diagnostic they charged 70, I don't know what the reason why it doubled. Long story short, I got the a/c fixed for a quarter of what they quoted!!! Be very weary folks when you take your car in for service... in fact I am staying away from now on.
You're on your own...it would seem. They "won't touch it" - wes
I bought a new 2014 Camaro at this dealership. When time for new tires, the same dealership service department, also claiming to be the best customer service in the valley, tells me "they won't touch" my tire installation. They don't have modern tire equipment to protect the "factory finish" on the wheels that come from their factory!? That's no customer service at all!!
Just not a good over all experience on the initial sale.... - happyweller
Just not a good over all experience on the initial sale. Then worse on service. Total rip off.
Stock on hand was minimal and had 4kmi on the one I was interested in. Salesman threw in floor mats that weren't for the truck I looked at.
Service department charged me $85.00 to tell me they couldn't fix the trouble on my truck.
If you're looking for service for your ride in Orange... - Stumbo
If you're looking for service for your ride in Orange County/Los Angeles, please give Showcase Chevrolet a call. They have a great website at: http://www.showcasechevrolet.net/. I was extremely satisfied with everything about their operation.
I took my 2004 Corvette Z06 CE in for service based on recommendations I found on Corvette web sites and based on the fact that my daughter recently purchased a new Tahoe from the same dealership. I wasn't disappointed.
My car has 3k miles, is kept covered in the garage, and still has the new car smell. Essentially, it's still a new car and I intend to keep it that way. Showcase returned my car in pristine condition and looking as good as it did going in.
Alvin/Steve (service reps) have excellent communication skills. They kept in touch about the status of my car and took the time to answer all my questions, especially since I took it in the day the dealer warranty was to run out. I wanted everything checked and rechecked to make sure there were no warranty items that would be overlooked and where the cost would come out of my pocket if I had to fix them in the future.
The maintenance required at this time was called Maintenance II(oil change/inspection) and adjusting the handbrake. Also, GM had a free air filter parts/installation that was included due to the recent fires in Souther California. It was much appreciated because there was so much ash in the air for so many days.
In addition, based on my readings of Corvette web sites, it was recommended that the brake fluid be changed every two years. Alvin had my brake fluid tested and it was determined that it contained no air bubbles and looked to be in fine condition. This fact was documented on my paperwork and initialed by Alvin. There was not charge for their testing and I saved close to $100.
While I was waiting for my car, I also spoke with the finance manager (sorry, can't remember her name) who took her time to explain the different options available regarding extended warranties.
When I was checking out, I received a $10 off gift card which was partially applied to my initial service and the remainder to be applied to my next service. The cashier/receptionist was also very friendly and helpful (sorry, can't remember her name). Even the showroom salesman was cordial since I was checking out the seats of a new Corvette to see how they compared to my 2004.
While I didn't meet him, the service manager, Mr. Pattison, should be recognized for running such a fine shop.