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We drove one and a half hour to Vista only to find the... - Hong Nguyen
We drove one and a half hour to Vista only to find the used car we were interested in was sold. However, Mike offered us a great deal for a new car that we could not refused. He made our drive to Vista worthwhile. Had an excellent experience with Mike and Nester. We left a very happy customer!!
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I recently purchased a Used 2020 Honda Civic Hatchback EX... - peber2691
I recently purchased a Used 2020 Honda Civic Hatchback EX from DCH Honda--it was as transparent and complication-free as I could expect a car purchasing experience to be. This was my first time purchasing a vehicle, and I had some nerves that I'd be dealing with inconsiderate dealers or dishonesty. Emiliano, Mike, and Steve all treated me and my time with respect and were extremely flexible in allowing me to get all the signals I needed to move ahead with my selection. I walked away happy with a great car. Highly recommend the team at DCH Honda.
We bought a Honda Civic from Ball Honda with 100%... - Loc Nguyen
We bought a Honda Civic from Ball Honda with 100% satisfaction! First Mr Gabe setup our appointment via the email to see Mr. Bernard Brown. Mr. Bernard got for us the deal as good as it could be, that included as many discounts in addition to military discount of $500, and a good financing interest rate 1.9% for 60 months. I'd like to specially personally thank Mr. Roberto Saive (or Saivz? please correct me if I made wrong spell). Mr. Roberto helped introduce us a dozen of cars for us to choose the one we liked (my wife liked the red one most). After the deal was made, he helped clean it up, showed us how to use, and finally drove the car to our home. I'd like to thank you again, and highly recommended anyone who is considering buying a Honda at least give them a chance to visit/email/phone.
Loc Nguyen & Vy Tran
Paul Najor was extremely helpful through out the process... - maritesm20
Paul Najor was extremely helpful through out the process and will definitely recommend him and this dealership to our friends and relatives. Very satisfied with service provided. Extremely happy with our purchased
I always have a good experience with the service... - saucysicilian
I always have a good experience with the service department. Marco is very professional and makes sure all my concerns are addressed. I also like that he lets me know that they will try and have my car done in a timely manner but there may be delays.
I think there should be a message when you schedule online to that effect to avoid customers getting upset when their wait is longer. Maybe all service techs should relay that message as well. Multiple times I have encountered angry customers in the waiting area due to the long wait times even when they have a scheduled appointment. I’m sure the mechanics are doing their best to get cars done but I feel if the mechanics are rushed they may miss something. Maybe you would have less angry customers and a happier staff. One other thing about the online experience, it states “do you need a rental while you’re car is serviced “which makes it seem like Honda will give you a loaner while you’re car is being serviced. Maybe you should state you have to pay a fee and you will be shuttled over to the car rental dealer.
Jesse in service was helpful, and the requested service... - adamk40
Jesse in service was helpful, and the requested service was timely and affordable. Four stars in my opinion is very high. There’s always room for improvement.
She was very kind and gave great customer service. She... - Yilkal Asres
She was very kind and gave great customer service. She was very helpful and answered all of my questions. I went home very satisfied and would reccomend and refer her to friends and family.
I am more than pleased with my experience at Hoehn Honda... - agrant
I am more than pleased with my experience at Hoehn Honda and more specifically with the service received by my dealer, Angelina. Her professionalism and friendliness made the entire car buying experience a pleasure. When I was shopping, Angelina spent the time with me to make sure I was in a car that I loved, then made sure I understood all of its features and benefits before I ever drove off of the lot. When I came back to purchase the vehicle, I was in and out of the dealership in less than an hour. I would definitely recommend Angelina and Hoehn if you are in the market for a Honda.
Poor customer service and dishonest people. I bought a... - Carbuyer0707
Poor customer service and dishonest people. I bought a car from Dario, the salesman. When I got it it had a dent and he said he'd fix it, but scheduling the repair was a nightmare, and he was not communicative. He was clearly avoiding me in the hopes I would go away. He also kept me and my family waiting 30 minutes past our scheduled appointment while he worked a sale. Once we paid for the car, we might as well have been invisible. That tells you the kind of service you will get here. Take the advice of others here and avoid this place. If you do have to do business with them, be clear-eyed about it and realize that Dario and the rest of them will try to screw you first chance they get.