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Ross Benson is the best service man in MBSD. He is... - Brian Yu
Ross Benson is the best service man in MBSD. He is understanding, professional, and knowledgeable. He always gives honest option about my needs and request.
I have had nothing but great service from each individual... - kathykirk1
I have had nothing but great service from each individual I've met at MBEC. They answer my questions, get me into a nice loaner or drop/pickup as needed, and give my car back to me sparkling clean. I am grateful for their care in following safety precautions. A special thanks to those whom I have not met that take such consideration for my vehicle.
Disappointing service - JT
Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. They returned the vehicle and there were issues.
1. fan shrouding on top of radiiator was not installed at All!!!! and dangerously close to being sucked into the fan.
2. Hoehn Motors Carlsbad failed to replace the cap on both the high and low AC connection valves exposing them to contamination.
3. Hoehn Motors Carlsbad Replenished the DEF (not requested) and spilled/sprayed it around the engine compartment. DEF is corrosive to metal and was left on the vehicle for 48 hrs.
4. Did not install the A-Pillar interior plastic trim correctly after replacing airbag.
Wondering what else was missed? Did they mechanically install the airbags correctly, who knows? So now I have to accept the uncertainty of
1. The rest of the job done right?
2. The risk of latent failures from spilling DEF and not cleaning.
Very disappointed with the service, to say the least, and was not compensated for my stress, uncertainties in anyway.
Horrible experience!!!!!!!!I scheduled an appointment a... - migena
I scheduled an appointment a week in advance to complete my first service as well as check out a weird noise in my brand new car. My service advisor was John and I explained to him that due to my work related items I carry with me I must have a loaner car in order to get my car serviced. He promised me that they will have a loaner car for me that morning and I will be out of there in less than 15 min. My appointment was at 0730 AM, Once I got there I noticed to be the first costumer of the day, John got my credit card along with my CDL and escorted me to check in desk where supposedly I was going to be helped shortly. After waiting for about 15 min I asked the guy sitting behind the desk who was going to help me because I am on my way to work and can't be late.
His response was :" Sorry we don't have a car for you, you can reschedule or get an uber". I went back to john" MY SERVICE ADVISOR" and he said :" Yeah we run out of cars"
I asked to speak with the manager named Adolfo and explained that the appointment was scheduled a week ago and I was promised a loaner car. This guy shamelessly lied through his teeth straight in my face saying that yes other costumers came before me already and we are out of cars right now. I said:" where are they, I am the first one here this morning."
Even though I scheduled a week in advance, had to arrange my work schedule for that day, I was unable to complete the service of my car due to horrible costumer service.
PLEASE NOTICE HOW ALL 5 STAR REVIEWS ARE PLACED IN THE LAST 3 MONTHS. ALL THE HONEST 1 STAR ARE ACTUALLY OVER YEARS.
Save yourself sometime and un-necessary headache by not going to this Dealership.