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It was time - R.H.
FIRST, A LITTLE HISTORY. I purchased my 2013 Audi Q7 at a dealership that will remain un-named, and I had always had my car serviced there. At 25k miles, that dealership told me I needed new brakes and rotors. I went home and removed the wheels, measured the calipers and found them to have plenty of remaining disc thickness above Audi's service recommendation. I drove the car another 25k miles before needing them replaced.
At my 45k service, they told me I needed a new battery at a cost of 650 dollars. I refused, having no indication at all that the battery was about to fail. I did take the car to another Audi dealer as well as a European auto repair center that services Audi and was told my battery was fine.
Also, since the day my car was purchased, I averaged maybe 14 to 16 MPG and always complained at every service about the low fuel mileage. Always told that there was nothing wrong with my vehicle. At the 45k service I was told my fuel canister had a leak and needed repair. Of course it was out of warranty but I went ahead and had them repair it for 650 dollars. Since that repair, my mileage has averaged 16-18.5 MPG.
AND THEN I FOUND AUDI ONTARIO:
I just had the 65k service completed by Audi Ontario and couldn't be happier. Chris Davila was my consultant and was super helpful. I had the tires replaced, a 4 wheel alignment and the service completed. They did find a leaky water pump, so it was repaired as well. Chris and the staff were honest and fair. I did have them check the battery and yes, it still does not need to be replaced. Overall, I had a great experience here and again, Chris was the best. I will certainly return back to Audi Ontario for my future Audi service needs.
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Audi Brand Specialist
Great team! Excellent service! - nathan
Best car buying experience I've ever had! Not to mention I brought 2 kids with me and they were taken extra special care of.