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Rob Owen was a pleasure to work with on my new custom... - Nlucascrna
Rob Owen was a pleasure to work with on my new custom order 2021 Taycan. He’s always available and was very knowledgeable about the car and it’s features. The entire process was seamless and my car arrived earlier than expected!
Top Reviewed Specialists At This Dealership
Porsche Brand Ambassador
JB was fantastic, no pressure. He made buying a new car a... - 2WHEEL827
JB was fantastic, no pressure. He made buying a new car a pleasant experience. He made us feel comfortable the minute we walked on to the lot.
Jesus was great to work with. We had no issues with the... - Gary
Jesus was great to work with. We had no issues with the service and the car was ready when promised. Will come back again. Thanks
Brand Sales Specialist
Giovanni Bucci, Internet Sales Manager at Porsche Newport... - Ali
Giovanni Bucci, Internet Sales Manager at Porsche Newport Beach, is honest, professional, and accommodating. He provided a level of customer service that far exceeded my expectations.
I reached out to Giovanni after my auto broker failed to negotiate an acceptable deal on one of four vehicles equipped with my preferred options and located within 500 miles of my zip code. With apprehension in my voice and a strict budget in mind, I called Giovanni on a late Friday afternoon to try my hand at negotiations. I verbally submitted an out-the door price offer on a specific vehicle. Approximately ten minutes later, Giovanni called to inform me that my offer had been accepted.
A few days later, I visited Giovanni at his dealership to check out the car and finalize the deal. Giovanni thoroughly explained the car’s features and sent me on a lengthy test drive. After ensuring all my questions had been answered in detail, he introduced me to Finance Manager Baltazar Ceja, an impeccably dressed pillar of charm. Baltazar congratulated me on securing “a great interest rate” prior to my visit. He also asked about my driving habits and recommended add-on packages that suited my specific needs. When I declined all the dealer add-ons, he politely moved on with the transaction.
Both Giovanni and Baltazar approached each stage of the car buying process with transparency and forthrightness. They were sensitive to my wariness of car dealers and car buying. There was no hard sell, attempt to change the terms of the agreement, pressure to finance through the dealership, or pressure to purchase unnecessary add-ons. They respected the boundaries of my comfort zone and never challenged my decision to use an outside lender or sell my used Porsche to a used car dealer – two clear opportunities for their dealership to increase its profit.
Since taking possession of the vehicle, Giovanni continues to demonstrate superior customer service. He has contacted me on three different occasions to ensure that I am satisfied, and all needs have been met. He even granted my floor mat request despite the fact I didn’t have enough sense to make it until after the transaction was complete.
My experience working with Giovanni and Baltazar has improved my perception of car dealerships, car buying, and the automobile industry in general. I recommend these two gentlemen without reservation. Thank you, guys, for proving that buying a Porsche can be as enjoyable as driving one.
Perfect experience - Hammer1
Excellent experience. Our sales rep Scott was professional, knowledgeable, honest and easy to work with as was his sales manager. Perfect experience. Primo was a great as well.
Entire staff is incredible . Look forward to their new facility in Palm Springs.
Additional purchase, and again, excellent experience as before.
Manager Chris was outstanding, as well as Nate giving us an incredible
experience in sales. In addition, we got an extremely honest price.
This dealer has always given me excellent service. I... - Steve
This dealer has always given me excellent service. I have had the same service writer for years and have come to know him and him me. I see no other reason to go anywhere else for service.
I just took my Porsche to a dealership 90 miles away for... - Pedro Smada
I just took my Porsche to a dealership 90 miles away for service. A world of difference between Porsche Riverside and Porsche Carlsbad. Porsche Riverside actually welcomes your business. The sales department at Carlsbad acts like they are doing you a favor by waiting on you, just like their service department. I believe you can get more bang for your buck at other dealerships too.
I found the dealership in El Paso,TX, also much more welcoming than Carlsbad. I started with Carlsbad, but they won't be getting my business in the foreseeable future. What a shame it was really a great dealership about 10 years ago.