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Becky was amazing throughout our acquisition of our 2021... - Review of 2021 Suburban
Becky was amazing throughout our acquisition of our 2021 Suburban. Her professionalism and updates throughout the process were amazing. She is a major reason why Paradise Chevrolet / Cadillac is the Premier dealership to purchase a car in Southern California.
Top Reviewed Specialists At This Dealership
Fleet Director / Community Relations
Larry in the service department always takes great care... - Sydney O.
Larry in the service department always takes great care of me and is always smiling. Service appointments are always on time and work is always completed in a timely manner
Internet Sales Manager
Super helpful! Tony was amazing with helping me purchase... - madisonmack940
Super helpful! Tony was amazing with helping me purchase my new car and Chris from financing was really informative with my warranty and easy to work with.
Internet Sales Manager
They helped me get into what I wanted. Would highly... - Mustanggt1858
They helped me get into what I wanted. Would highly recommend. If you need a car Go see Miguel. Very Professional!!!😁 very happy. Couldn’t be more satisfied.
Sales & Finance
thank you antony coulter and guy foster for your... - torres2319
thank you antony coulter and guy foster for your excellent service and help with my sonata i will recommend you both and gosch hyundai to my family and friends.
First time buying a new vehicle but any and everybody... - Anovratil
First time buying a new vehicle but any and everybody that’s asked me about my van And tell them how easy it actually is literally out of your dreams and couldn’t be happier
Internet Sales Representative
I had such an amazing Mike was transparent and so helpful... - CLARKIERAEE
I had such an amazing Mike was transparent and so helpful also very efficient. Thank-you so much and I for sure will be back soon.
Jeremy Goodman, is excellent... got our car in to fix our... - H& S
Jeremy Goodman, is excellent... got our car in to fix our problem! He also followed through with what he had said he was going to do. I can’t say anything but he is excellent. Big 5 for him would give him more stars if your system was based on it.
Sales Team Leader
Our family has bought vehicles in the past from Hemet... - BOERSMA951
Our family has bought vehicles in the past from Hemet CDJR and had vehicles serviced there. They have always treated us fairly and also went the extra mile to help us. Tony Peña and Ernie Galante were superb in our last transaction. Thank you so much. We will definitely buy more vehicles from this dealership
Sales & Leasing Specialist
Customer Relations Manager
Internet Sales & Leasing Specialist
I have always been very pleased with the service I... - Von coffey
I have always been very pleased with the service I receive. From making an appointment online, to promptly being written up when I arrive. I am always given an estimated wait time and they have always had me back on the road before the estimated time. Keep up the good work!!!
Best car buying experience ever! - Kathy H
Evyn and Skye I love you guys! It was refreshing to be treated like a good friend when I came to look at Certified RDX's. You both were most professional, welcoming and personable, giving me a wealth of information and going above and beyond by anticipating possible options for me on a purchase. No pressure, just pure care for making the right fit. After such a pleasant first test drive, I came back for a second look because I trusted you guys. You gave straight up numbers and no BS, nothing hidden. That sealed the deal for me. It was so nice to be treated with dignity and respect. I am so happy I purchased from you! You make a good team, As for the dealership, employees are a reflection of the management and Andy you sure set a good example, supporting your team while making sure I, the customer, was satisfied. The whole buying process was smooth, short and comfortable. I've bought a few cars in my day and you all get an A++ And I LOVE my car! Kathy H
Took care of the problem the first time.Three times I... - Mrf-
Took care of the problem the first time.
Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service.
Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful.
Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty.
Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday.
Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status.
Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together.
My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue.
Correct my initial review - Sherrie
Eric Kelley responded to my review and went the extra mile to help me and get my car looking like new again. THANK YOU, ERIC!!!
They took less them an hour to service my truck that was... - Edwin segura
They took less them an hour to service my truck that was fantastic.Vanessa the services consultan she did a great job in attending me.she was so friendly courteous please hire more like her.she has excellent skill in communicate with customers always with smile on her face
Extremely disappointed about vw customer care. I would... - Marie
Extremely disappointed about vw customer care. I would never ever go to vw dealer and I will tell friends and family to not go either
Dave Townsend took care of my wife and I last week and we... - fregosocar2021
Dave Townsend took care of my wife and I last week and we could not be happier with the entire process. He answered all of my questions in a timely manner (and I mean ALL of them... I had a ton), he was patient throughout the entire process, and he helped us land an aggressive deal. I highly recommend working with Dave. We worked the deal out via email/text and all I had to do was go to the dealership to sign documents and drive the car home - this was my best and quickest car leasing experience I have had so far. I look forward to leasing vehicles through him in the future.
Thanks again, Dave!
Actual vehicle service was ok but customer service s from... - Sean.b
Actual vehicle service was ok but customer service s from service writer was very poor. He had a bad attitude and I had chase down several times for updates. Communication was very poor
1 day after they installed a new motor, the car wouldn’t... - $9,000 screw
1 day after they installed a new motor, the car wouldn’t start, they now claimed it needed a new wiring harness as the stock harness couldn’t handle the new power. I really thought a 12v system was 12v.. 2 months later it needed a new thermostat. Another certified mechanic who did thermostat says not new motor not new harness. Very friendly as he shovels the chit.
My nephew took his 2018 gmc in to be fixed. 2 weeks they... - Lonniebear
My nephew took his 2018 gmc in to be fixed. 2 weeks they had it. Got back 2 days Ago. Stalled on freeway again today
Giving “As Is” a whole new meaning - Familyoffour
I have mixed feelings on my experience buying a car here. It didn’t start well when I went to purchase my Honda Pilotonly to find out that the price listed was a mistake - and that they were increasing it $2k. Fine, I’ll do my best to trust that it was just an error and not them being shady as soon as I showed interest. Then it was the constant back and forth of bad information- to which I’ll assume was again just innocent human error. So, I get to the dealership to buy the car and the representatives are very nice and helpful- no complaints there. I do a thorough go through of the vehicle notating some minor damages - which, for the price are acceptable - but notice that it’s pretty dirty. I mean, they knew I came to buy the car and while I can see the exterior had been washed the inside had basically only been vacuumed. I would have expected the car to be detailed and shampooed in the least from a reputable dealership. I can absolutely without a doubt tell you that it was not - and this is how I know. When I decided to shampoo it myself (the morning after purchasing) I started to move the seats and found old dried vomit under the seat. Like a pretty generous amount - NOT easy to miss! I’m a mom of two. I know vomit well. Cleaning your own kids vomit is pretty awful, cleaning another person’s old dried stinky vomit is a new experience. So anyway, I stuck it up and detail the car myself. The carpet cleaner water was BLACK. It was soooo filthy. But it’s done and I’m loving my car. So you decide what you’re willing to put up with for a good deal.
Assistant Service Manager
Paradise Chevrolet Cadillac
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