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Very good and clean location. I was able to get a loaner.... - Aktuccar
Very good and clean location. I was able to get a loaner. All service needs are taken care of. Quick and efficient. Complimentary wash is included
Excellent Service with pick up from airport - Troy
I found a vehicle for sale at Carlsbad Volvo on a Tuesday. I spoke to Mike Shoemaker and informed him that I lived in Monterey and would not be able to fly down until Saturday. Mike not only agreed to hold the car for me, but he also picked me and my girlfriend up at the airport on Saturday. I was worrisome about flying down without seeing the vehicle, however, Mike took pictures and walked around the vehicle to ensure there were no surprises when I arrived. Everything was smooth, and my paperwork was already filled out when I arrived. I signed the numerous forms and was on may way in 30 minutes. Thank you Mike Shoemaker.
Didn’t show up for scheduled service! New Custumer &... - Abatmanhelp
Didn’t show up for scheduled service! New Custumer & after moving to this area I think I’ll have my car serviced at another Volvo Dealership! 3 calls and nobody picked up yo resolve problem and nobody has called or was concerned that I don’t have service here r even a phone call.
The financial advisor has the worst customer service... - EREMEDY4
The financial advisor has the worst customer service ever! He made us feel uncomfortable because we are a minority. He really didn't treat with respect. He probably thought we couldn't afford a Volvo. At some point, he said, "I'm sure we can find something to fit your lifestyle." Just because we were negotiated with him about the price of the vehicle, as all consumers should do. Try to negotiate for the best deal. It was such a terrible experience to have to end our purchase of a new Volvo with him in the fianance department. He was so condensing and rude. We declined the service contract and he said, "We will see you, when you car needs service." Repairs are very costly. He was making us feel like we will regret not making the purchase on the warranty or maintenance service, which implies we are making a stupid decision. This person doesn't deserve to work in that position and he needs training to be unbiased and prejudice against Latinos.
Honest people. - W
I was there for repair service. I was quoted a price that was very high ($900) for the repair (which I know should cost around $600). But I left the car for repair anyway. I was thinking, I probably won't come back again. Upon completion of the car, I was told that the quote was high and there were parts that did not need to replace/repair as originally thought. My cost bill was reduced to a very reasonable cost of $600 without me asking.
Or course, the better will be that it was quoted right the first time because it could have driven business away.
I went in to get a recalled part installed. They... - lovevolvo
I went in to get a recalled part installed. They refused. 1 1/2 years later, the fuel pump broke and the car was inundated with gasoline. They expected me to pay for the towing and were absolutely difficult to work with at every turn. I had to get Corporate Volvo involved in the process and they weren't much better to work with, to be honest. I had to threaten with a lawsuit and it wasn't until I got the name of the person to whom the legal papers were served that they took me seriously. I would caution anyone needing recall or warranty work done on their Volvo to STAY AWAY!!!! This is not the first issue I have had with their service department. They were asked to work on the handbrake while the car was under warranty. They sent me away stating that it was normal for a car to roll a few inches after the handbrake has been applied. Guess what? It isn't. Also, when I bought my XC-90, they were ready to send me on my way without the registration that goes in the corner of the window. I had to bring up to the manager why I didn't have anything showing that I had purchased the car - you know, the legal paperwork that police officers require you to have in the window. The manager acted like he was shocked that the salesman could mess up like that. And it wasn't like it was busy. We were the only ones there. Never again will I darken the doors of this dealership. The same owner owns Carlsbad Volvo and boy, could I tell you some stories I have heard about them. Stay away from both. There are other good Volvo dealerships around.
Bad experience - Bad experience
We bought a new 2018 Volvo XC90 last month and from the we picked it up, we addressed the problems with the idiot salesman Grant Broadwell about the scratches on the front left fender and the rattling inside the rear cargo compartment. We paid extra for the interior enhancements package and the return the car to us in a deplorable manner. We had to return the car several times to correct the problem. Now the car with less than 1500 miles on it has a torn weather stripping on the left drivers side door. Don’t believe the sign in front of the dealership (Hassle Free, up front pricing) Go somewhere else to buy a Volvo. What a deplorable dealership.