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She was very friendly and understood very well about what... - iljf18122
She was very friendly and understood very well about what I was trying to get. She was very patient for me to make decision what I was choosing the options. She knew very well about the car what I was buying. I would recommend her to my friends if they want to buy a car.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
4 Years Honda Platinum Internet Sales Manager
Friendly, open, professional - these are just some of the... - Tallguywes
Friendly, open, professional - these are just some of the qualities I experienced when transacting business several times with Ray and the Norm Reeves Honda Irvine management team. In a time where sales personnel are hard pressed to make sales before actually delivering a positive customer service experience, this simply isn't the case at this dealership.
In addition, they were the only dealership versed in properly structuring a "one pay lease", without any hassle.
The stark contrast in this dealership and Ray's ability to deliver beyond expectation, makes me wonder why any other dealers are in business.
Customer for life,
AAA, Costco & Internet Manager
Got an awesome Honda CR-V EXL AWD at a good price. Noel... - markjmillsap
Got an awesome Honda CR-V EXL AWD at a good price. Noel was awesome. Very personable, and called the next day to make sure everything was good.
General Sales Manager
Can’t thank David enough for all the patience and hard... - Reyes61110
Can’t thank David enough for all the patience and hard work he did to help me get my car. You are seriously the best! Thank you! Thank you! Thank you!
Really good experience with my Accord lease. Sales and... - adam.678
Really good experience with my Accord lease. Sales and Finance was professional and I would recommend and will deal with Diamond Honda in the future
Alex was great helping me out with my car being serviced.... - Raquel.sandoval90
Alex was great helping me out with my car being serviced. He’s very kinda and the service was done very well and fast. Thank you
Jimmy was a delight to work with. We did everything over... - Mish Nguyen
Jimmy was a delight to work with. We did everything over the phone. I only had to sign some paper work upon delivery of my new car. Best part is that Jimmy gave me an extremely good deal since he was willing to work with my desired price point. Jimmy was a breath of fresh air for me since I tried working with other dealers and everyone just wanted to sell me a car at the highest rate possible. Jimmy on the other hand was more concerned with providing excellent customer service which is where I like to leave my business. Thank you so much for everything. Can’t put into words how much I appreciate you for helping make the process seamless. Car shopping is already stressful enough but working with Jimmy made it entirely stress free :) will definitely be sending all my referrals to you moving forward!
Thank you once again, Brian Tritz! Having my car... - dkies3
Thank you once again, Brian Tritz! Having my car serviced is never a chore. I have been driving to Weir Canyon Honda from Irvine ever since I purchased my car in 2008, and have never had a bad experience.. The service I have received for these past 12 years has always been perfect..
Excellent service of our Honda Odyssey in a timely... - Balraj Dahiya
Excellent service of our Honda Odyssey in a timely manner. Friendly staff, quick response and very professional with excellent customer service. Taken care of all recalls on same day.
We just purchased a new Honda CR-V and were extremely... - ducksfan_65
We just purchased a new Honda CR-V and were extremely pleased with our sales person Mike "MOMO". He was professional, personable and knowledgeable and very patient in explaining all of the features of the car. Thank you Mike for a pleasant experience.
Inconsistent and Unhelpful - CM
Typical dealership problem, salespeople focusing on moving cars quickly and treating customer as a number rather than truly answering to what customer is looking for and cares about. Also, expect the car buying experience to be inconsistent depending on a number of factors, such as who your salesperson is, who the floor manager is at the time, and, I guess, the financial contribution of your potential purchase (personally speaking, I had different salespeople pressuring me into making a purchase, coercing me into switching a car that I don't want, making last-minute changes on out-the-door price, etc.). Last but not least, don't fall for any pre-deal promises by the salesperson and don't hope for any friendly, helpful, and quality after-sale services, especially from the salesperson, unless you are bringing in more financial incentives (aka sales). With all that said, their non-sales staff are much more courteous, patient, and willing to help.
Now, if you're okay with everything just mentioned, feel free to give this place a shot as they seem to know their reputation and relatively poor positioning (especially when better dealers are super nearby) and you may be able to take advantage of that in the buying process.
bought a used SUV from them, they promised in writing... - JGreene
bought a used SUV from them, they promised in writing that they would fix a rip on leather seat as a condition for me buying it. Waited months, got the run around with “oh they don’t work here anymore, let me help you schedule it again” excuse, then finally got notified to bring SUV in and when I did I Had thought wrong, wasn’t to repair seat it was a checkup kinda thing. Told me “sorry for the confusion” They changed the oil and checked the brakes, etc.. at no cost to say sorry. ok, whatever.. a few days after getting home my brakes started squealing, took to local shop and what do you know, brakes are worn out! Ok, what else did they half arse.. So checked oil, it was NEVER changed!! Holy cow the incompetence. Called and got the ol “so and so is in a meeting and will call you back” every time I called to talk to service manager. Then started looking though my paperwork as I’m thinking of taking them to court, and I didn’t have a copy where I had them write the agreement for the seat repairs, plus no copy of the Carfax report was included either! Turns out salesman never put it in my paperwork because I truly believe he was upset I didn’t go for any of the extra add ones they try to stick you with when you finalizing the deal. Called their corporate and left messages but again no call back. So just sick of dealing with these people and wouldn’t let them touch my SUV now if they were the last dealership on earth. And Victoria is some name they insist on using as someone I worked with over there. Can’t erase it on here as I have no clue who this person is. Don’t recall who I worked with as apparently it doesn’t matter anyways cause the employees are never there for very long. I think they are rotated between dealerships so when they screw you over than can just say “oh, I’m sorry so and so doesn’t work here anymore, We can’t help you.”
I am very disrespect i have honda civic 2019 with this... - Lopezimiet
I am very disrespect i have honda civic 2019 with this dealership i woke up to go work my car was repposation at 2am i am file a law suit if they dont give me my car back
Went ready to buy pre qualified through my credit union,... - JET
Went ready to buy pre qualified through my credit union, I was close to upgrading but the person that “helped” me kept trying to downgrade me for an easy sale. Along with that— they attract security features that cost $1,300 on top of everything. After wasting my time the incompetent “manager” tells me that the security feature is not removable and you cannot finance outside of Honda until 3 month later and there is a $90 fee to refinance. Shady work ethics all around I read the reviews and took a chance. Don’t make the same mistake. The salesman told me straight up that they put low prices online to get people there— and they fail to mention the secluded financing with fees and the extra security device they attach that “cannot be removed.”
Norm Reeves Honda Superstore Cerritos
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