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Great communication, best service, and smoothest... - Michaelbani12
Great communication, best service, and smoothest transaction! I will be recommending my friends and family for sure! Drove in from BH and it was worth it!
Top Reviewed Specialists At This Dealership
Internet sales Manager
Genius / BDLC
Henry and the service team are always helpful at Pacific.... - eddypham
Henry and the service team are always helpful at Pacific. We moved further away but still go to Pacific because of the service and friendliness.
Internet Sales Manager
The best service adviser I ever had, she is honest and... - Itsikf
The best service adviser I ever had, she is honest and informed, truly care about her customers and follow up to ensure you received the best service. .
I have been a BMW owner for the past 12 years. I am... - beachhappy4
I have been a BMW owner for the past 12 years. I am treated like family. We have worked with Mitch Through the years. He has a great personality and knows his cars! I have recommended him Mitch to all those family and friends. It’s not just sales he’s helped us with it’s service and normal question. He is always willing to help!
I recently visited Nick Alexander BMW with my dad after... - Breeanna
I recently visited Nick Alexander BMW with my dad after going to a few other local dealerships. We were greeted by Edgar. He is extremely nice and informative. He answered all of my dad's questions and never was pushy. We really appreciate his service. When we were at the other dealerships we noticed the sales men didn't want to really help my dad cause he's a little older and it was not okay that they made us feel that way so it was very nice to get a high level of respect and service from Edgar. If in the market for ANY vehicles, do yourself the favor of seeing Edgar at Nick Alexander BMW.
In December of 2017, we had leased a brand new 2018 BMW... - armenohani
In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out the fire. Fire Department report shows that cause of ignition is “Failure of equipment or heat source”. Luckily, my son noticed the flame right away and left the car on the side of the road. If this incident would have happened on the freeway, my son’s life could have been jeopardized big time! Even though my insurance company paid the residual value of the car (less my deductable amount) to BMW financials, they still demanded to get paid my deductable amount immediately. They had their collection department call & harass us once every two weeks for this payment. Needless to say, we were furious and called Betsy Hohmann, the Executive Customer Care of BMW of North America in Westwood, NJ to explain our disappointment on our car fire and handling of issues we were confronting with their collection department. In order to find out the cause of fire, Betsy wanted to inspect the car which was held by my insurance company for 30 days only. Since Betsy’s group was unorganized and didn’t make an appointment on time to inspect the car, our BMW was sold by my insurance company. Considering that car wasn’t available for inspection anymore, Betsy offered to give us $3500 loyalty fee if we purchased a new BMW and pay off our insurance deductable in the amount of $2500 as well. Per Betsy's offer, we ended up purchasing a new BMW from an authorized dealer in San Antonio, Texas. Per Betsy’s request, the dealer and us, forwarded proof of purchase to Betsy so we can get paid and settle our differences. Unfortunately, Betsy wouldn’t accept our provided proof of purchase, regardless of what we and the dealer provided. She kept giving us excuse why our provided documents were not sufficient. After 4 months of communications and due to Betsy’s empty promises I filed a law suit against the BMW of North America and Rusank BMW to settle our differences in court. Within 10 days of my law suit filing, Betsy responded via email that she’ll issue a check in the amount of $6k . Unfortunately, due to my law suit, I finally got the check from Betsy after so many months of aggravation dealing with an extremely unprofessional way of handling a simple case which could have turned deadly and caused loss of my son’s life. Frankly, I’ve owned numerous BMWs for over 25 years and never confronted such a horrible ordeal like our BMW 330i. I will never buy another BMW for as long as Betsy Hohmann remains an Executive Customer Care of BMW North America. Shame on BMW of North America who hires employees like Betsy who give xxxx to their loyal customers like me!!!
I took my car in for service. They were quick, efficient... - LisaFB
I took my car in for service. They were quick, efficient and very conscious of proper COVID precautions. I felt safe and well taken care of.
Found my car online, Josh got back to me right away, they... - Pam
Found my car online, Josh got back to me right away, they held the car for three days and on the third day i had my new car!
Great experience at BMW of Visalia. Ed Fuentes was very... - Heather
Great experience at BMW of Visalia.
Ed Fuentes was very knowledgeable and patient. He thoroughly answered any questions and concerns I had regarding my new BMW. The whole team helped make the whole process seamless.
Greg is a amazing person. Also Sean too. He helped me... - Sean162001
Greg is a amazing person. Also Sean too.
He helped me get the job done. I will never go anywhere else but bob smith even I live in Irvine. My second car from him and both amazing deal and got me approved.
Greg your the best.
Talk to you soon. I love my new m2.
Thank you 🙏
Best BMW service - deal with Caesar Peleitz at SM BMW -... - sherrf
Best BMW service - deal with Caesar Peleitz at SM BMW - my 2006 325ci rides like a cream puff. My BMW should last another 10 years.
Above and beyond - mrhollio
Shout-out to Collin and Eli....
Tried to locate a new 2021 JCW MINI Cooper by calling different dealers but with Covid-19, the southern California area was bone dry. Finally contacted Nick Alexander Imports. I was told they didn't have one but the Internet Sales Manger, Collin, said "...hold on, let me check something...". He texted me right back that he had been able to locate three at the port. Not only was he willing to go the extra mile and get it for me but he also worked out what I consider to be good deal too. Had to bring the car in for a minor software issue and found that the Service Manager, Eli, was as helpful, supportive and accommodating as the sales manager. Everyone at the dealership and everything they have done there has made for a very positive experience. This will my third MINI (previous 2002 and 2010). I have dealt with other dealerships in southern California but I have to say the staff at Nick Alexander has been the best - top notch! Thanks guys!
Excellent Service Appointment! - BMWFan
Received excellent service from Alen Y. in the service department. Alen is always friendly, knowledgeable, and always ensures the my wait time is minimal. He is excellent at communicating status updates as well as what to expect at each appointmemt. It's refreshing working with individuals who care about their customers!
Mark Cleary was extremely helpful in showing us the... - hank
Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the quality and service and mark gave us excellent direction.
Unfortunately I had a bad experience of customer service... - Jvcastro777
Unfortunately I had a bad experience of customer service from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside to get assistance on some point. I approached the front desk of the service department. It was a gentlemen behind the desk his name is JASON. He didn’t make me feel as customer on his facility because I told him that I got a different quote for my oil change therefore he made bad gesture with his face that I felt uncomfortable. Then I find out that my vehicle is missing a hook tow cover on the back of my bumper. I tried to get assistance from the agent JASON but he wasn’t willing to help on my concern. Also, he refused to give his manager name I don’t know WHY. Hopefully, my experience at this dealership help to improve their customers service.
Romer in Service Department receives 5 Stars! - Neicy
Romer in the Service Department always greets me with a smile, is quick, and explains things clearly. He genuinely cares for BMW and its customers. Thanks for doing a great job, Romer!
Service department is clueless, brought my car in and... - Pudgysemail
Service department is clueless, brought my car in and they couldn't figure out what was wrong with it or fix it yet handed me a bill for over $500. Literally did nothing to the car and hand me a bill? I understand diagnosing the issue but if you aren't smart enough to figure out the problem then don't charge people just to try...
Due to their unethical business practices it will cost me... - IvyRygel
Due to their unethical business practices it will cost me over $2000 to get my car back to being safe and covered under warranty again.
I had a great experience at this dealership 10 years ago and thought getting a car at a dealer that's further from home would be worth the service provided. I couldn't have been more wrong. They now live up to every negative stereotype about car salesmen.
I purchased a certified vehicle with a few issues that the sales team agreed to fix. I scheduled the repair with the service department and brought my car in for the repairs.
A week later I picked the car up and to my surprise they replaced the BMW windshield with an aftermarket one thus voiding my warranty on that portion of the car. They did not ask if I was comfortable with aftermarket parts. They just went ahead with an installation of a less safe aftermarket part without advisement or consent.
I spoke with the sales team who sold me the car, Kwinn and Andrew who said the glass is of equal quality.
The friendly service department at their dealership and at other dealerships do not agree that aftermarket is the same quality as OEM.
I have been advised that I have to pay out of pocket if I want the correct safety glass and warranty coverage back on my vehicle.
The most worst dealership. This was my second experience.... - sri
The most worst dealership. This was my second experience. My car had rodent damage (rodents chewed the cables). I paid $2,800 to fix it, and when I picked up the car, there was a weird noise and when the I pressed the gas pedal. They even did not put all the screws properly. I had to take it back and they had to fix it. The noise is still coming, and I don't know what to do now.
poor dealership steer clear - Tom
They sell you a Expensive car then ???
I have driven 100 mi round trip to get a
instrumen malfunctioning fixedl or maybe its reportingp correctly.that the car is going off
the road. Well they just made excuses and sent
NOW THEY DONT RETURN CALLS
GO TO SANTA MARIA BMW save $ and Time.
Dis-honest incompetent sales and service - Robert Salo
Bought $120,000 2019 M850i - multiple defects discovered on the drive home from the dealership. Car now is 1 week old - been at the dealership 4 times. Dealership totally unable to fix car - vehicle is unsafe to drive due to issues with steering , brakes and more. Contacted dealership owner. After listening to owners explanation went to BMW website only to find owner had lied about everything. And it just goes downhill from there. Dealership is forcing us to get legal representation -hows that for great service??.
New Century BMW