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Very nice to work with Ricky and Ray answer my calls... - REC0
Very nice to work with Ricky and Ray answer my calls right a way. Would definitely work with them again! I also would Recommend them to someone else.
Top Reviewed Specialists At This Dealership
Excellent service. Very responsive and helpful. Lisa... - craig-talbot
Excellent service. Very responsive and helpful. Lisa Brandini was superb in all aspects of our transaction. Follow up excellent, including Jacob.s trip to us.
Bentley Sales Manager
Bentley Sales Director
I been in the market for a new Phantom or Cullinan for... - B530e
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm.
Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have.
Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me.
I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car.
I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path.
SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
Buying luxury cars should be a pleasant and exciting... - Jerome Jacques
Buying luxury cars should be a pleasant and exciting experience. I ordered an Aston Martin DB9 in 2004. Once the car was finally in production, the sales manager -Mr O'Hara- asked me to pay an additional $1600.00 preparation fee to deliver my car. Arrogant attitude, poor business practices, bad manners. Run!!!
BMCD LTD - Timothy Ryan
BMCD LTD did an excellent Job on my 2016 Range Rover! Kah Fai my service advisor was very professional all the way through. This was my first service visit, they took note of my concerns and took care of everything. My vehicle was ready when stated and they washed it. I was and am very pleased.
Great Experience - cshsu
I recently purchased a preowned 2009 Porsche Carrera S from this dealership. Since I was located in Orange County, Jason (the sales manager) was very helpful over the phone as well as through emails. After only a week's time, the car was delivered to me as promised! Vince (Jason's manager) was also very accommodating with some of my initial concerns about the car. Overall, it was a great experience!
Bought a Used SLS and they are just the worst to work with - David
I bought a car from their La Jolla showroom for over $150k and as soon as the car was mine, they turned their back on me.
They gave me the car with floor mats that were from another model
They stored the car for me in Beverly Hills since I was out of the country and when I received the car it had a scratch in the rear. It is a $500 repair and they will not do it. I have proof that the car was delivered to storage scratch free and received it back with the scratch. How cheap of a company with the worse customer service.
They lied to me that the car was a trade in from a local guy, but it actually came from TEXAS.
Te used car sales person from La Jolla, was absolutely rude to me on the phone after not returning my calls.
Spoke to Shawn the manager of the dealer and he seems very nice and respectful. He sent me after market floor mats, even though I sent an invoice to them for Mercedes floor mats (something better than nothing still)
He never called me back about the scratch just had the sales guy give me quote to fix it.
I leased an expensive car from Beverly Hills before for 2 years and had no issues.
They do not deserve to have mature clients and treat them like dirt. I will let everyone I know not to buy from them. Enough of this rude treatment and cheap attitude.
I asked for the owners email from sales in Beverly Hills and never received it.