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I appreciate the time that Dan took listening to me and... - pismolady1955
I appreciate the time that Dan took listening to me and understanding my concerns! He not only got my truck fixed he did so very fast getting my repairs covered by my warranty.
a week agoNEWHad a great experience here with sales... - Daniel O
a week agoNEW
Had a great experience here with sales man Felipe. He made sure to listen to what we wanted gave a us the best possible options. Felipe fought to get us the best price we had to crunch numbers and they came at it from every angle. We left with a wonderful and beautiful safe car for our family. Look for Felipe when you get there he is friendly and give you a great experience.
debris in air box - mike
On 11/02/17, I took my 2016 Chev Silverado truck into the Merced
dealership and they found several wires chewed on by rodents. They did
the repair at a cost of $781.91.
11/15/17, I took the truck back into the Merced dealership and they found
rodent damage to the front senior harness. The repair were done at a cost
To prevent his from happening again I placed rodent poison in 4 different
places and 4 rodent bait traps in my garage. I have not had a rodent
problem since maintaining this practice.
10/18/19, I took my truck in because the check engine light came on. The
heater in the DEF tank needed to be replaced. The service tech checked the
air filter and in the air box found debris which they gave me in a plastic bag.
The debris included:
Over 15 pieces of paper from this dealership parts requisitions and able to
read the date 7/11/17, repair order #229802, price $52.11, and other
Part of a gasket package with the name Rick Schisnewski, date 8/1917, IV#
R0228436, part # 07318441 along with a piece of the gasket
4 black latex gloves, like the gloves used by this dealership mechanics
Over 12 pieces of food wrapper from Carl’s junior restaurant (one block
from the dealership)
I took the plastic bag with all this debris to the service manager. He was
sure that an employee did not accidently leave this debris in the air box and
that rodents must have done it. There was no damage at this point to the
engine, just loss of power and lower MPG, since 11/15/17.
This could not of happened in my garage due to the fact the parts
requisition and black latex gloves came from their dealership. How all this
debris got into my air box was either by human error or rodent but, the
facts show it happened at the dealership.
If rodents were responsible, that means they brought in all that debris into
the air box of the truck on 11/02/17 or 11/15/17, while at the dealership
when the truck was parked or being work on. This concept is hard to believe.
Has the Merced dealership ever had a rodent problem before?
The other option is that it happened by human error. This concept is hard
to believe also.
How it happened is in question, but it did happen at the dealership.
I bring this to the attention of the Merced Chev Dealership and ask that
they take responsibility , understand my concerns and accept the fact that it happened at the dealership.
Took 1.4l Cruze in for diagnostic. Told them there’s lots... - Mykey
Took 1.4l Cruze in for diagnostic. Told them there’s lots of info on web regarding GM bulletin PIP5197 oil leak. Charged me $165 to do a diagnostic. They referred to a different recall and said I wasn’t covered. When I said so what was their diagnosis. They said I had an oil leak. (No s#\¥ Sherlock) and They needed to charge another $165 to do an oil leak test. give less than one star if possible. absolutely garbage service center.
LIARS!! WORST SALES, SERVICE, MANAGEMENT, etc. - MAC_are_CROOKS
Worst place ever. NEVER buy a vehicle here. NEVER have maintenance done here. Never go here........
They lie and sell defective vehicles and do not want to fix them. They will give you the run around. They do not inspect them before selling. They LiE. They sell LEMONS. Isabell(with sales) is a liar. Kitty(in service) is also a liar. Management................Liars!!!! Mechanics do not do their job right. Check your vehicle before you leave!!! Something may fall off, break, leak, or...........
TOYOTA WOULD BE ASHAMED OF YOU!!!!
SHAME ON ALL OF YOU!!!!!!!
Tan was great! Very accommodating and friendly. He was... - Carlymvl
Tan was great! Very accommodating and friendly. He was not pushy and made the experience very pleasant. The delivery to our home was wonderful! Thank you.
The BEST dealership - Dona and Bob
We bought a used Suburan from Ed Dena's in Dinuba from Bee who was the BEST, salesperson who was knowledgable, very helpful and very pleasant from our test drive to buying the car. The financial part went very well also. We had to bring the car back to the service department and WOW they were great.Ken Price the service manager and Shane is who we deal with, they would call us and kept us informed about the car, I have to say out of any service department we gone to we have never been treated so good.
Excellent service consultation - Betts
She was friendly and explained our options and the parts we needed we're in stock and under warranty all we paid was for a cable which wasn't covered but received a new battery still under warranty very satisfied with our service thank you very much
Super great dealer! - SteveG
This was my fourth new vehicle, bought from Sequoia in the last 30 years. Both sales and service personnel go out of their way to meet all my needs. A refreshing experience in today's "sell it and move on" world. Thanks, Sequoia!