Poor service department - John/Patti
We bought our truck from Silva 4 yrs ago. We have had good experiences until recently. The service department did not have us set up for our appt. After arriving at 7:30 AM, it took until 4:00 PM to finally have the oil and filters changed. They also checked lights that were on the dash. For that we were charged nearly $800.00 dollars when the quote we had was $173.00. That was the last trip we will make there. I will never buy another vehicle from them. We called and wanted to have this unfair amount refunded, however, the money was more important than having a repeat customer. I thought they were the exception to the reputation car dealers have, but Silva Ford is one of the worst. They can not be trusted and do not care about their customers or their reputation.
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