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I worked with Francis Dejesus and he was excellent as far... - chariano0000
I worked with Francis Dejesus and he was excellent as far as customer service. He kept in regular communication, kept the costs down and provided quality service.
Top Reviewed Specialists At This Dealership
Mo and Jesus were outstanding! My new Mini was equipped... - triche-harris
Mo and Jesus were outstanding! My new Mini was equipped with everything we asked for. They were knowledgeable and prepared to answer any questions we had.
Love their 'transparency' with videos of your car's... - Sylvia
Love their 'transparency' with videos of your car's innards to show what's broken or in need of repair. Everyone is professional, and they're excelling in keeping everyone safe. Not any more expensive than a local mechanic. And nice detailing on my car!!
It is the BEST service center we have ever been in our... - Ful H
It is the BEST service center we have ever been in our lives!!! In terms of staff knowledge and courteousness-topnotch. Will and Jeff went above and beyond to help us with our Mini Cooper brake pads. to make things more impressive, they CLEANED the car after the service. They notified us on time and did the best they could to help us with our concerns. If only Mini has a SUV, I would give up my Ford Explorer ST so I could avoid dealing with other service centers.
Mini lease buyout - stephen.nowlin
Sales assistant Abigail D. did a great job helping me through the process. She contacted my via text throughout and kept me well informed at each step.
My dream came true at Nick Alexander, thanks to Collin’s... - MBK
My dream came true at Nick Alexander, thanks to Collin’s guidance and patience! I am so happy with my Mini and my experience with the Nick Alexander staff. Collin is a great guy to work with!
Their service department is exceptional. Daniyal Was very... - Fishheads1.0
Their service department is exceptional. Daniyal Was very helpful and the service tech even sent videos of the work they were doing. I’ve never seen anything like this! Top notch.
Excellent - Mikersh
I had an excellent experience with our sales representative, Thomas Rosario. He was knowledgeable, experienced, and very helpful when we picked our 2019 Mini Countryman up yesterday at the mini dealership in Camarillo.
Above and beyond - mrhollio
Shout-out to Collin and Eli....
Tried to locate a new 2021 JCW MINI Cooper by calling different dealers but with Covid-19, the southern California area was bone dry. Finally contacted Nick Alexander Imports. I was told they didn't have one but the Internet Sales Manger, Collin, said "...hold on, let me check something...". He texted me right back that he had been able to locate three at the port. Not only was he willing to go the extra mile and get it for me but he also worked out what I consider to be good deal too. Had to bring the car in for a minor software issue and found that the Service Manager, Eli, was as helpful, supportive and accommodating as the sales manager. Everyone at the dealership and everything they have done there has made for a very positive experience. This will my third MINI (previous 2002 and 2010). I have dealt with other dealerships in southern California but I have to say the staff at Nick Alexander has been the best - top notch! Thanks guys!
Polite speedy and cleaned my car - Jan Costello
Good service and diagnosed the problem and
Resolved quickly and I used a loan which was a good substitute for the short time my car was with the dealer
Great service! They were very cordial, gave me a loaner,... - Chris
Great service! They were very cordial, gave me a loaner, got my car ready the same day and gave it back to me washed at no charge!! Not every dealer does this! Will definitely go back.
After bringing my Mini Cooper to this shop, they... - Soraya
After bringing my Mini Cooper to this shop, they recommended a new valve cover gasket, after suggesting that oil plugs needed changing..... we agreed. While working on that, they called, informing us that the valve cover itself was cracked and needed replacing... after all that work, now it leaks and burns a lot of oil... Niello mini offered to check it for more money :(
Amazing service, very easy to work with and found what I... - rovert.trevor
Amazing service, very easy to work with and found what I wanted my new mini is now part of the family and I couldn’t be happier!
Terrible Everything - apietsch
I'm sure sales is excellent, but the service department is terrible. I'm also sure some people are satisfied, but wow this experience was the worst I've ever had.
So here is the story about an experience I had at at the Bill Pearce, Mini of Reno. By far, the worst experience of my life and I hope no one else has to go through this.
First, I call in ahead of time at 7:30am on Friday, Sept 05, 2014, to ensure that I can have my car towed there because the battery was dead and I needed a replacement. The symptoms were that the car lights where on but when I would try to start there car, there was just a clicking sound.
It arrived at the dealership around 8:45am that same morning. Kris Collins, the team service manager, had told me he would be with me in just a minute after telling me that it was the battery and that the key was now locked in the ignition and then wanted me to sign paperwork saying that it would cost me $125 dollars for an oral estimate. I had more questions before signing that paper, and stood at the counter waiting while he assisted other customers. I waited a little while knowing my appointment was at 12:15pm and that there were other customers ahead of me. But then I ended up waiting for 3 hours for him to answer a few questions because I insisted. I only got his attention when I said I would sign the papers because it was taking to long for him to attend to me. There is only one man working and he explained that he was backed up and still would not be able to get to my car until the afternoon. So I accepted with the 125 oral estimate and 321 dollar battery replacement fee and thought they would have loaner vehicles, like in my other experiences with mini dealerships, but instead they had a shuttle.
So I waited, and waited. I called around 4:00 (late afternoon) because I hadn't received any updates. I kept calling, Kris Collins was rarely available and nobody could help me. I did not get an answer until 4:17pm and he had told me that they did not replace the battery yet because they are backed up, but they did notice something else that broke and may have gone into the motor (unsure) so that they will have to charge me 426$ to diagnose it. I have a 3rd party warranty and asked if they can call the warranty to see if it would be covered but they said they can't because they do not know what's wrong with it beside a chain being broken. So again, I asked if they can call to see if that part can be covered but they had insisted that they can't. Kris Collins also said that no work will be done until Monday because they are so backed up. I approved for work and charges to be done Monday.
About an hour later, I had called back a few times before I got an actual response, retracting my approval. Kris Collins had explained that they have already started some work immediately after I called, even though they from 9am to 5pm to work. He said that it will cost $207 dollars for the labor they had already done, without even switching out my battery which was why I was there in the first place. We went back and forth on the phone about the issue and I explained to him my concern about the issue. He kept trying to explain, but nothing really made sense. I'm sure it all makes sense to him, but in my experience, I have never been charged like this, or have ever waited so long for service to be done. I have had 3 mini coopers before and NONE of this has ever happened. After the back and forth conversation, he said he will continue to replace the battery on Monday with my approval and not continue to do any work. This would cost me 516$. I said okay, continue replacing the battery on Monday without any work.
I ended up without a car for the weekend, including Friday. I also missed a total day of work.
I show up Monday morning, and they still haven't replaced the battery. This whole ordeal has forced me to take the car somewhere else. I still had to pay $237.11 for some sort of labor and another towing fee to move my car.
I will never ever go to that mini dealership again, or bill Pearce dealership.
A bill Pearce dealership was also going to charge me $40 dollars per tire to fill it up with Nitrofill (nitrogen). When I bought the car, I bought a Nitrofill membership, which entailed that I can get my tires filled at any authorized nitrofill dealership. One of Bill Pearces franchises were one of them, but charged me. So I called a different place, went there with no charge.
I am considering getting rid of my Mini for a different car because this is the only dealership where I am.
Don't buy out-of-state from this dealership - Sarah
My new-to-me certified pre-owned MINI just arrived--shipped to Seattle from San Fran--and when I opened the door to take it for a spin I was overwhelmed by the smell of wet dog. Shame on me for not getting a third-party inspection when buying a car out of state, but I never imagined a MINI dealer would sell a car that literally stunk. It also has a noticeable sticky substance on in the back seat. I contacted them to see if they would help me with it and was told I had to pay to have the car detailed.
Very transparent and easy going MINI Motoring Advisor - John1987
The GSM Jeremy Grossman was great! He gave me a great deal on a new MINI Countryman Cooper S. I went to many dealers in the LA area but MINI of Universal City was the only one that really gave me a fair price and was transparent with pricing.
Excellent car buying Experience - benz350
Alex was great !!! No pressure to buy. Just helpful and a joy to work with!!! Very patient and knowledgeable. Everyone had a smile. Very excellent car buying experience . Thank you very much Alex and the finance team.