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The purchase process.was very smooth. It was a pleasure... - HEIDIG84
The purchase process.was very smooth. It was a pleasure to work with Vresh. I am looking forward to enjoying my Bentley trouble free for years to come
Top Reviewed Specialists At This Dealership
Kevin, Ray, and Tarun have been safe, responsive, and... - leslieooienglee
Kevin, Ray, and Tarun have been safe, responsive, and professional. I recommend them as part of an honest straightforward dealership experience. I bought a used Giulia from them.
General Sales Manager
Sales and Leasing Consultant
Jonathan has been great in every aspect. We started with... - tantoperaverlo
Jonathan has been great in every aspect. We started with emails and phone conversations during which he helped me in choosing the car and the T&Cs. And ended up in a smooth delivery process. Great also the rest of the team: helpful and cordial in every aspect.
Pedro was outstanding, professional, quick, responsive.... - ROBIN33
Pedro was outstanding, professional, quick, responsive. I can’t remember the name of the technician but he was also thorough and helpful. Etc etc etc
A bit of Excellence - Cruizer67
We were looking for a car that Niello happened to have. It wasn't a Maserati that we purchased but we were treated as if it were. The Salespersons that we dealt with were great Jake was very welcoming and Ben was great. I cant say that we have had a better experience purchasing a car from a Dealership. No pressure and great conversation. We were very happy dealing with Ben Kayhan and would recommend him to anyone who visits this dealership.
Thank you Niello Maserati
I been in the market for a new Phantom or Cullinan for... - B530e
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm.
Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have.
Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me.
I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car.
I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path.
SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
Outrageous Service Fees - Sbest
This review is for the service department:
On 10/5 i towed my car to the service department and made a claim to my insurance to assess damages to
So far so good.
After 10 days estimates came back and I chose to fix the car at another place then they showed their true colors.
First I was charged a diagnostic fee of 2950 (10hours) on the car. Seriously doubt they did 10 hours of inspection but okay I had agreed to this.
Then they charged me 11days of storage at 3250 usd... and and admin fee of 1805...total 8010... At no point those were disclosed to me.
When I towed the car and received they had treated like a vulgar Kia: it was outside the all time, dirty like crazy, no mats were used inside and they put parts in the trunk not caring to damage the leather. Utterly disgusting
Bad representation of a great brand - MaseFan
They don't answer phones, the service is sub par and the staff is unprofessional. They seem to have issues keeping the good staff and replace is with substandard personnel. Truly a bad representation of a great brand!
Excellent dealership and GM - dem1326
I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.
The E-Sales Department gave me a quote, but refused to honor - autogallersucks
I contacted the E-sales department asking if they were willing to match a particular deal. the salesman kept me on for 20 minutes while he went to get "manager approval" at the end he confirmed that they would be willing to extend me the deal if i came in that day. 2 hours later when i show up i'm informed the manager thought i wasn't serous so he said yes but in reality he wasn't willing to give me the deal. when i spoke to the manager he pretended he wasn't the manager and that he never approved such a deal. then he proceeds to tell me if i want the car i'd have to pay 30% more and that i'm stupid for thinking anyone would ever offer a ghibli for $540 a month...
This is not the place to buy a luxury car, they treat you like xxxx, they insult your intelligence and have no respect for your time.
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