So a few months back I took my 2019 Ram in for oil change... - Jeff
So a few months back I took my 2019 Ram in for oil change and tire rotation. Everything was done in a timely manner and I was on my way. Well three days ago I purchased new tires and a local tire shop. I went to retrieve the wheel lock for my wheels, low and behold it was not where I had placed it. I looked everywhere for it, including the jack location under the passenger seat. Well it is nowhere to be found. I told the service tech helping me with my appointment and he said they would be able to remove but they would no longer be usable. I agreed because I had taken off work for the appointment and didn’t want to ask for more time off for another appointment. For the life of me I could not figure out where the lug key would have went, then I remembered the tire rotation that I had done at Clovis Dodge Ram. I called the service department to inquire, and was told by the service rep that he would talk to the service manager and call me back, unfortunately I didn’t write down his name, I was walking since my truck was getting tires done. Well I didn’t hear back. I called the following day and spoke with another service rep and explained everything again. He said he would ask around since I didn’t have the name and he would talk to the service manager and assured me I would get a call back. ...Again no call, so I called again the next afternoon, I got the same service rep. He said he had asked around with no success and he had also spoken with the service manager, and the service manger would have had someone come with a master key to get the lugs off and he wouldn’t authorize reimbursement for the locks..... If I had gotten a flat I would not have been able to change my tire and would have had to get my vehicle towed to change a tire..... So in short, the service department removed the wheel lock key (my property) from my vehicle during service at their facility, and then failed to place the key (my property) back in my vehicle. I have been polite each and every time I have called, and can not even get a call back from anyone. Even if you won’t do anything for the wheel locks, at least have a little customer service instead of acting like I did something wrong. Property was removed from my vehicle by Clovis Dodge employees and not replaced.....if you have a choice to go elsewhere, I suggest you do, I bought my truck there and paid for service. and can’t get the time of day......Funny thing is, the tire shop offered to reimburse me for the locks and I spent $1100 on tires, but I can’t even get a call back from a place that I spent $60000. Classy.
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