I've had a terrible experience with this Toyota... - ramseeker
I've had a terrible experience with this Toyota Dealership. I'm trying to trade in my truck and put in my information on Truecar.com. I was contacted this week by a sales person named Josh. He told me that Toyota was paying way over KBB to buy trucks and that mine was one they were looking for. I gave him my truck information. He said that the owner, GM, had approved a price but I had to come in for them to inspect. When I asked what that number was, he said he had to confirm with his used car sales manager and would get back to me. Two days later......
So I get call from Savannah, two days later. She gives me the same schpeel and when I told her that I was working with someone who hasn't called me back. yet, she said that it's because I had to physically bring the car in. I said so that we don't waste each others time, I'd like to know a ballpark figure of what it's worth to you. She said I had until Saturday to bring it in for this remarkable opportunity. We went back and forth on the merits of just giving me a ballpark figure and she said "would you buy a car without looking at it or buying it?" I responded by saying no, but when I buy a car I always negotiate a price BEFORE I come in or why would I waste your time?
Rudely, she said well I will pass your information along to Josh and he can deal with you. It's a shame that smaller dealerships have to resort to cheap tactics to get people to come in. This is my first and last time I work with this dealership. My advice is to look at CityToyota in South SF, Melody Toyota (under new ownership) and possibly Toyota Fremont. I've bought cars from them and the experience from top to bottom has been remarkable. Buyer beware!
Read More