Unprofessional and disrespectful - awful experience - MMoraes
My husband and I came to this dealership excited to find a new car and buy it locally. The Short Story: We did not buy a car here, and we had an awful experience with the sales manager, Charlie. He employed outdated and foolish sales tactics, jerking us around on price, but the worst part was his behavior during negotiations. He escalated from abrupt and dismissive to downright aggressive. All the while, he was condescending and disrespectful. I don't expect a salesman to agree with every ask or negotiation I make or be happy when a deal doesn’t work out. I do, however, expect to be treated with respect. I do not recommend this dealership at all.
The Long Story:
Tony was the salesman we worked with, and from the beginning he specifically stated that he would do his best to get us a deal even if there were no rebates on the car. As it turned out, there were no rebates on the model we wanted, so I asked about any discounts. He called over the sales manager Charlie.
Charlie lectured us about the supply chain issues in the car industry and how there was absolutely no way for him to discount the cars he has on his lot now. While his tone made it clear he thought talking to us was a waste of his time, his explanation seemed reasonable enough. Unfortunately we wouldn't be able to purchase without a discount. We thanked them for their time and began to leave. Tony stopped us from leaving, went into a back room and came out with a discounted offer. This happened twice! Any trust we had in this sales team was gone. Charlie specifically said there was no way to give a discount then Tony comes back twice with increasing discounts? This sales tactic of jerking people around is foolish and outdated. Nonetheless, we made our final negotiation. Tony said he couldn't do it, so we thanked him yet again for his time and left.
An hour before they were about to close, Tony texted my husband telling him again that we should really take the deal. After that Charlie called me on my cellphone; he attempted to intimidate and guilt me into a new deal. He accused my husband and I of disappearing during our deal, when in reality Tony *told us* that running our credit and putting together cost estimates could take a while and we should go get lunch. Next, Charlie told me that he "doesn't do paperwork for free" and how he "doesn't need the practice." He went on to offer a deal which was clearly a trick, offering me the discount I asked for but requiring that we buy something we had specifically stated we didn't want and was also so expensive that it almost entirely negated the discount. Perhaps Charlie didn't think I was capable of simple math. I declined the offer. In response, he offered a more reasonable deal. I needed to confer with my husband so I called him back a little later.
The final call was the worst of it. My husband and I declined the offer; we decided to stand firm on our ask. I thanked Charlie for his offer, but told him we would pass on it. Charlie was clearly pissed off by this. He condescendingly offered to "educate" me about how I would never find an APR like the one he was able to get with the bank. (FYI - we did find that APR and better!) I think this was intended to sway me into taking the offer, but I stood firm on our ask. It was disappointing we couldn't reach an agreement, but business deals aren't always a happy ending, right?
Charlie just couldn't stand our willingness to walk away. He kept me on the phone to say "some people look for problems in a deal and those people will never be able to make a deal." He was sure to clarify that he "wasn't talking about [me], just some people." This behavior was immature and it was just truly incorrect. The fact is, we very much wanted to make a deal, and I told him so. He didn't agree with our terms, so what are we to do but move on. Charlie just couldn't let it go. He went on and on about how I would never find this car with this offer. He challenged me to find a better offer, saying he would beat it. He added how he knew that would never happen and then HUNG UP ON ME.
I wish Charlie had expressed his disappointment respectfully and encouraged us to come back another time. Instead he began with aggressive intimidation and ended in a rude tantrum. I do not recommend this dealer.
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