Not trustworthy is the bottom line...It takes a lot for... - jaynewayne
Not trustworthy is the bottom line...
It takes a lot for me to write a negative review for any business. As a fellow business owner, I try to give people the benefit of the doubt. However, Gilroy Buick GMC and Michael Winding lost any hope of future business from this truck buyer. I spoke with Michael Winding about a truck listed online. We talked pricing, financing, and he assured me he would hold the truck for me as I was traveling from two hours away. I mentioned I wanted to be sure it was not sold before I got there, and he agreed it would not be a problem. I offered to put money down to hold it which he said was not necessary. He said he was having some repairs done on truck and thought it would probably be back in two days. I emailed him to ensure it returned from the repairs and let him know I was making arrangements.
I continued the buying process with another sales rep and completed a form as requested. I let them know I was caring for my mother needed to make special arrangements to have someone fill in for me. After all arrangements were made, financing discussed and applied for, and after I spent my valuable time and effort making arrangements to drive over to buy this truck they said they would have no problem holding for my arrival first thing the next morning, I received a text message saying the truck was sold.
In my humble opinion, if you can't trust a business to keep their word at the simplest of agreements, all other agreements and discussions are also not trustworthy. When people show you who they are, believe them. If Gilroy Buick GMC does not have the human decency to maintain the most basic of agreements, they certainly aren't trustworthy on the big ones. No worthwhile business I know does business this way.
Additionally, I noted numerous other similar complaints just like mine and worse on their Facebook page. I should have dug deeper. Worse business practice ever.
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