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Excellent service straight forward and efficient no BS.... - BlacknightRidgeline
Excellent service straight forward and efficient no BS. Pricing is fair compared to Fremont Honda and Stevens creek Honda and they do it fast too
Valerie did a great job of helping me fix a starting... - Williamrkirby2000
Valerie did a great job of helping me fix a starting issue with my 2018 Honda Civic. The service technician identified the problem as a failing battery which was replaced, while I waited, at no cost. She was very courteous and effective in explaining what was being done to the car and how long it would take. That's why I plan to take my car to Capitol Honda the next time it needs service.
David nyam was a pleasure to shop cars with. Was very... - Luke
David nyam was a pleasure to shop cars with. Was very candid about the differences between makes, models, pricing and the whole nine yards. Made my trip to the dealership smooth and easy. Thanks David!
Summary: Broke – multiple – Covid regulations when... - dissapointed
Broke – multiple – Covid regulations when helping a known immunocompromised customer, staff couldn’t answer a simple "what is the difference between these 2 models" question, aggressive sales techniques even after repeatedly being told no, failure to deliver on promotion promises, major contract and paperwork errors, selling and delivering – the wrong car –, failure to provide complete sales paperwork, failure to provide all instruction documents/kits for paid add-ons, and finally, ghosted client after not keeping promises to fix the above issues.
I have fond memories of Ocean Honda from when I got my last lease, so when that lease was up, I was excited to go back. Unfortunately, my experiences with them since have been nothing but a nightmare.
The entire sales staff met in a small room for an extended period of time without wearing masks or gloves during Covid. Even knowing that I’m immunocompromised, the saleswoman left the meeting and got right in my face instead of keeping her distance. She finally put her mask and gloves on after I asked her to, but then took them off again within 10 minutes. And the seat that they had “cleaned” before I got there came up brown on my disinfecting wipe when I wiped it down myself.
The saleswoman had no knowledge of their products, and kept pushing me to buy a car that I didn’t want, over and over, even after repeatedly being told no, and even insisted that I test drive it before we move on to talking about anything else. When I asked what the difference was between that model and the last model of the same car, she could only come up with, “Drive it and you’ll know”. Spoiler, I didn’t know.
I was transferred to the manager who was great, and bought a car during a promotion for a gift card with purchase. I confirmed that I would get the gift card, and they said yes. Despite multiple promises from the General Manager, the gift card never came, and instead, he just eventually stopped responding to my e-mail.
Over 2 months later, I was informed that the car that I’d bought wasn’t the one that I had been given and driving for the last 2+ months. They said that they had improperly filled out the paperwork, and that I had to come in to sell them the car that I didn’t have so that we could fill out paperwork for the car that I did have. However, they kept 2 documents that had a yellow customer copy side, telling me that they needed someone else to work on those still, and that they’d mail me my copy of those 2 pages.
They didn’t. I still, over 8 months later, don’t have all of the paperwork that I’m legally supposed to have for my car. And once again, the General Manager did nothing, and then stopped responding to my e-mail.
And finally, after repurchasing the correct car, I started getting the usual documents in the mail, such as brochures and explanations for the perks that I bought. I had purchased the exact same thing as the first time, but after the second purchase, I got documents in the mail that never came with the first car purchase, meaning that they didn’t give those to me the first time around even though they were supposed to.
So, if you are concerned about Covid, don’t go here.
If you want to take advantage of a promotion, make sure that it’s something immediate and in the contract, because you might not get it otherwise.
And make sure that they give you ALL of your paperwork before you leave, or you might never see it.
Sent the customer away without provide service - AAA
VERY BAD SERVICE!!!!!
Today, I went to service with in my appointment time, but still waited 15 minutes to be service. However, I got the service advisor sent me home with out provide service and offer to check the car. The service advisor told to recalibrated the TPMS to reset the tier pressure, and drive about 5 minutes if the problems still and do check and add more air to the tire and repeat the steps till no problems. I told him that I have been followed the process multiple times and still having same problems, which I setup an appointment to South Bay Honda to check the car. Because the car just have full service 3 weeks ago. But, this service advisor sent me home without provide any service and advise. OMG... this is what they offer their customer?
I will escalate this issue to the regional service department and upper management
It is how they offer "CUSTOMER SATISFACTION"