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Better stay away - vlad
I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day just to find out that they don't have part so I should leave the car overnight or come the next morning. They did not even offer the loaner and when I asked for it, told me that if I need one I have to come very early to have a slight chance to get one. Really? The next day they called me that the car is ready but the problem had not be fixed, the car kept rattling. And to make my experience even worse, after long wait the girl who should bring the car was to lazy, just pointed the car location at their lot, tossed the keys, and offered to get it myself.
Actually I might expect such service. I bought the car at the same dealership several month ago. The new Mercedes was not cleaned properly, they didn't even bother to check tire pressure
DISHONEST. This place lacks transparency. I bought a 2016... - LizT
DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they apparently don’t fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse.
The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line.
I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why:
1.) He was friendly enough, but also said some things that I perceived as condescending:
-He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself.
-I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question.
2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then?
The return process was fairly easy as I had driven it less than 50 miles, but I don’t really think credit should be given for simply sticking to the contract.