I can’t speak to those of you looking for a new or... - Corin
I can’t speak to those of you looking for a new or slightly used vehicle. But for those of you looking for a more inexpensive used option I would recommend going somewhere else. Our experience here was extremely mixed.
Everyone we interacted with at Capitol Subaru was very friendly and eager to help. No complaints on that front. We did not have a bad car buying experience, however at the end of the day we were sold a lemon that we were unable to return and we are now stuck with a car that has a major oil problem that will cost over a third of the car’s value to repair.
Although Capitol Subaru talks about 100% customer satisfaction 100% of the time, in my experience they did not deliver on this promise. My major complaints are:
1. Our sales person was very pushy and pressury at times.
2. When we tried to trade in our old vehicle Capitol Subaru gave us a quote that was half the KBB trade in price and ⅓ what we were able to sell it for in a private sale. They made up a lot of reasons for this that were simply false.
3. We were sold a warranty that was expensive and virtually useless. It did not end up covering the issues we were told it would cover.
4. Our sales person was either not transparent or not aware of the true condition of the vehicle we purchased as well as the limits of the warranty.
5. They employed very obvious sales techniques of “talking to their manager” or “seeing what they could do” to avoid being straightforward and direct with us. They would often over promise and under deliver and blame it on someone/something outside of their control.
6. When we had an issue the general manager avoided my calls and would not reply to my emails.
Please learn from my mistakes! Here are my recommendations:
1. Don't get a Subaru between the years of 2011-15 as they have major oil consumption problems.
2. Use the three day window they give you to do a thorough check at a third party shop. Have them run an oil consumption test or a compression check as oil consumption is a major known Subaru problem.
3. Take your time and don’t get pressured by the sales staff
4. Read the warranty carefully. You can often refund the warranty within 60 days so that’s cool but read the fine print and know that they are going to try very hard to weasel out of paying for things.
In summary: The staff are very friendly and sometimes helpful. There is an appearance here of 100% customer satisfaction but this felt hollow because we were given a lot of promises and kind words but a terrible product at the end of the day. So if you’re looking for a lower priced Subaru that is over 60k mi. (aka no longer under the Subaru coverage) I would recommend going somewhere else. This is not the place to buy a well used car in my experience.
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