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Mark was helpful and he gave me a great deal on the car.... - MRUNGTA13
Mark was helpful and he gave me a great deal on the car. I really liked my test drive, and the whole process was smooth and easy.
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I recommend Jeffrey, he is a very kind and friendly... - Daniel
I recommend Jeffrey, he is a very kind and friendly person, he helps me with everything I need.
He explained everything clearly and my car was nicely serviced
Very good service, especially my salesperson Danny... - Armine Ch.
Very good service, especially my salesperson Danny Nguyen, he is great guy with knowledge of skill.
I wanted to give a huge thanks to Danny Nguyen for getting me my awesome Nissan Kicks!
I will definitely give my referral to all my friends.
Best place to buy used trucks. - Tony
Doaba is the best in the business. I cannot say enough good things about him and his business. He has helped us design custom bodies and modifications for our fleet while keeping up with demand. Husan Mendoza all service and repairs made to our trucks are done correctly, professionally, the first time. Hands down the most knowledgeable mechanic I have ever had the pleasure to work with.
Great prices and terrific service. Very helpful general... - Neal JM
Great prices and terrific service.
Very helpful general manager also.
The whole team worked on finding mt the best pricing and great financing to fit my budget. .
Radio/CD player didn't work during test drive. - Carrera owner
The radio / CD player didn't work during the test drive. The salesman assured me it did work and all it needed was a code. I had the car shipped directly from the dealership to my home. I tried playing CDs or the radio the minute the car was unloaded. While it did turn on and play music, the display was defective. You could only see only half of the display. So you never knew what you were looking at, couldn't have adjust the radio, couldn't see to select bass and treble to adjust.
With the help of my local Porsche dealership, I was able to find a replacement part on eBay. Essentially it was a plug-and-play unit for $250. I ordered it, paid for it, installed it myself when it arrived. It works perfectly now. Unfortunately the dealership decided that they weren't interested in paying for it. Even though they assured me the radio worked perfectly, it didn't.
The air conditioner didn't work during my test drive and they did fix that before shipping the car. They also repaired the gear shift knob to my satisfaction which was also a condition of the sale. But the fact is that the radio didn't work on my test drive, and didn't work after it was delivered. I was assured it did work. But it didn't until I replaced the display. To "pass on replacing the display" was an error in judgement on the part of the dealership. You shouldn't tell customers that things work, and then decline to fix them after it's found out that they don't.
As a side note, my car's rear bumper was damaged when it was unloaded off the trailer. The driver who delivered my car backed it into another car he had just unloaded. The driver paid the repair cost directly to the auto repair shop in advance. I was pleased with his honesty in taking responsibility for the accident.
Horrible service! - NewMBGLE350owner
Quick to take your money for car transportation, then unresponsive to messages. Waste of time. Good thing I took my money elsewhere and got a better car.
I never even got a response from them, They have very... - Jag021892
I never even got a response from them, They have very poor customer service. Very unprofessional, Even afyer sending message again they still didn't respond.
The following details my recent experience with Capitol... - E Thunem
The following details my recent experience with Capitol Toyota. In short, the dealership did not honor the first paid reservation on an incoming vehicle, instead superseding it with a second reservation.
On August 28th of 2020 I reserved a 2020 Rav4 hybrid in Lunar Rock exterior, Light Grey interior with Raymond McMorris at Capitol Toyota. This included a signed and dated intent to buy for agreed upon MSRP pricing and a $500 deposit. I was told to expect delivery within a week most likely, but potentially a bit later.
A week later on the 4th of September I attempted to contact Raymond via text and e-mail for an updated arrival estimate. After having not heard back a day later on the 5th of September I called the dealership to request an update. I was eventually connected with Mike, who had answered my initial inquiry a week earlier and connected me to Raymond. I was told that the car was expected to arrive on the 10th, but that he didn't see a name on the reservation in the system. This confused him as he recalled talking with me the week before and hence he called back a few minutes later after checking further on the reservation and discovering that it was not reserved in my name. I was told to expect a follow-up call the next day as the managers required to look into the issue had already gone home for the day.
The next morning I received a call as expected, but not with the news I'd wanted to hear. The story I was told by both Raymond and his manager Ross was that I had done everything right and they have the paper record of my reservation and deposit, but that despite Ross having entered the reservation into the computer system it had not saved the reservation. Since the reservation was supposedly not entered into the computer system, another customer was allowed to reserve the vehicle a day later. I was told that the general manager decided to honor the reservation of the customer in the computer system despite the fact that they had written records of my prior reservation and deposit. I was then told that they had searched incoming inventory and that they could swap with another dealer to obtain one of the next matching vehicles to be made, but that it wouldn't arrive for at least a month. I declined as that was outside my purchase window which had started at the end of June.
During that June-August period this was only the third Rav4 hybrid of that color combination to show up in California, and the first that was not already reserved at the time that it appeared on a dealer website. There were a few more showing up during that time from in Oregon, Washington, and Idaho, but again most were already reserved by the time I inquired. My point being that Rav4 hybrid supply as a whole during this time frame was limited, and the particular color combination we wanted was both quite rare and in demand. Clear evidence of such being that some other local Toyota dealers had begun listing their Rav4 hybrids at $2.5k above MSRP.
With that in mind, is it possible that human error was at fault and my reservation didn't get saved in to the computer system? Certainly. But the general manager's decision not to honor the first reservation made once their error was brought to light casts doubt on that story. Yes, they are going to have an unhappy customer regardless of which reservation they choose to honor. However, I would at least understand their situation had I been told that, due to a mistake on their part, the car had already been reserved at the time I had placed my reservation and hence they were cancelling my reservation and honoring the first reservation made. The only reason I can think of for their decision to honor the second reservation despite agreeing that I was the first customer is that there was no mistake at all - they have given me no reason not to believe that the reservation on the vehicle was changed to a customer who agreed to pay above MSRP.
My wife traded a truck. After a month the banks starts... - evangelito
My wife traded a truck. After a month the banks starts calling because this Dealership has not paid the vehicle that was traded in 1 month ago.What do they think your trade is free?. Worst dealership we've ever encountered.
just what i wanted!!!!!! - lsluton
They are so friendly and helpful.I know what car i wanted. But did know if i could afford it. I told them the price that i wanted to spend,and i got it for that price.
Rude unprofessional - Leafa Tauanuu
I called on 9/20/2016 spoke to Amer he answered the phone and said what do I want I had said is that the way you run a business you are very rude and unprofessional I called to see if I can obtain a current copy of carfax for my car he hung up on me called back again and he hung up on me again the people who work for this dealer are very rude, unprofessional I wouldn't suggest any one use this car dealer not even my worse enemy.
These people are thiefs!!! - lfranco55
Never go to this dealership!
Research the car you are about to buy before you buy it! you will see you are over paying for the car. All these people try to do is scam you and they are making a fortune doing it! The owner sucks and hes not a good person.
This dealership is just a waste of time and money.
They were trying to make us pay $12000 with a $3000 down payment for a car with over 200,000 miles. And on Kelly Blue Book the car is only worth $2900.
What a Scam!!!!!!!!
Audi Stevens Creek
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