Very disappointed in our experience with Steve & Manny at... - JT
Very disappointed in our experience with Steve & Manny at Niello Audi in Sacramento. We've been looking for our perfect version of a family car for some time and thought we finally found it at Niello. We have an amazing relationship with our local credit union & secured financing for the vehicle before even reaching out to Niello.
We initially spoke with Manny whom we explained what we want. That we already have financing in place. We'll be flying out to pick up the car & driving it home to register & plate it. Manny was on board til he learned we had our own financing in place. After immense pressure to get us to fill out a credit app, we were ready to just walk when his 'manager' Steve called us.
Steve informed us the credit app is a legal requirement to buy a vehicle out of state as the dealership has to make sure we're not on the no-fly list. We thought that was strange as we've purchased every car out of state and this has never happened or even been suggested. It's complete BS. My husband, who very much wanted this vehicle, pushed back a little on Steve the 'manager'. Then it turned into the credit check being to verify identity. Which is also complete BS. You don't need to run credit to verify identity. There are numerous ways, including basic background checks and I9 Employment verification processes to verify employment without a credit check. Steve continued to push back on my husband stating their dealership specifically has had three cases of major identity theft recently so there is no way around this.
Major major red flags. My husband literally made an appointment to walk into this dealership with cash (verified funds from the bank) to buy a vehicle and this dealership refuses to sell it to us without a credit check. Our credit was checked with our credit union. Our credit union offered to speak to the dealership, Steve blew them off. Our credit union obviously verified our identity before giving us certified funds as well and my husband would be flying to Sacramento to get the car. Our identity and credit is more than verified and confirmed.
My husband spoke with our bank, an attorney and a Sales Manager for a local Audi dealership. Everyone said what Niello is doing is trying to run our credit to verify our credit worthiness in an attempt to lock us into their in-house financing. Apparently every credit app = some sort of compensation for Niello.
Saturday night, my husband made one last attempt with Manny. He told him I want the car. I have the cash. I can be there Wednesday. Let me know. Manny and Steve have both completely blown my husband off. It's Tuesday and the car is still listed for sale. No call from either to sell it to my husband who practically begged them to take our money. As Audi lovers and regular buyers of them, we will never purchase one or even look at Niello in the future.
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