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Lee went above and beyond to get my truck ready in a very... - Twix
Lee went above and beyond to get my truck ready in a very short timeframe. He tracked down the extra key that was not given to the dealer.
I was a little bummed that used cars only receive a 1/4 tank.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great people, great service and friendly staff that are... - Mike
Great people, great service and friendly staff that are there to truly listen and help with any of your needs. The experience was as seamless as a car purchase could be.
Internet Sales Manager
Internet Sales Manager
Huge shoutout to Infiniti and Ramsen for getting my hands... - Klement
Huge shoutout to Infiniti and Ramsen for getting my hands on Q60 Redsport. Ramsen is a very knowledgeable guy who took his time to answer all my questions. Will definitely recommend him and Infiniti to my friends and family.
The only thing, is that it would have been great for... - El
The only thing, is that it would have been great for loaner to be available for me, as the appointment beared out.
Alfredo was Excellent!
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Staff was great, but car itself had problems. - PATENGINE101
The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.
Worse car buying experience ever... - Arnul R
I've been shopping around for a SUV for weeks and I finally found one here at this dealership. We agreed on the price but I couldn't come pick up the car until the following day in the AM. Around 9:00am the following day, I was informed by the salesman he won't be able to make it since it was his day off but he's going to have his counterpart help me, which was fine because he told me the day before it was his day off but he'll try to make it. While I was on my way to the dealership to pick up the car, I get a message from the salesman "my sales manager just informed me that a guy came in last night and filled out a credit application on the RAV4. He just got approved from the lender this morning and is heading in to purchase the car as we speak". I was livid. I've been searching for a SUV for weeks so i was very disappointed. I don't know where the miscommunication happened but this is not cool. There's some shadiness going on at this dealership. During the negotiations, the GM made a counteroffer he would only honor if i give the dealership a 5 star Yelp review. It's unfortunate they feel the need to bribe people to get a good rating. The rating does not reflect the salesman (Chip) I was dealing with. I honestly think he didn't know until the last minute and was very remorseful of the whole situation. I DO NOT recommend doing business with this dealership.
INFINITI of Elk Grove