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My wife went to Kia of Stockton to get her oil changed.... - johnt
My wife went to Kia of Stockton to get her oil changed. They followed up with her and she gave them the opportunity to earn her business and they did. The Salesman was good. He was newer to the business but he tried his best to answer all her questions. The issues started with the FINANCE MANAGER, ARMANDO and his UNETHICAL PRACTICES. My wife qualified for a 0% interest rate on her loan. But Armando told her that in order to qualify for the 0% interest rate she'd have to also purchase gap insurance, an extended warranty, and the oil service plan. If she did not get those "Extras" then she would have a lot higher interest rate. He said those services came with 0%. (That added an additional $3,000 to the loan.) Not understanding how these things work, she took the 0% and purchased the car. When I took a look at the docs and called a few friends in the car business, they informed me that the loan had NOTHING to do with those "extra services", but the FINANCE MANGER made money on selling these services. My wife then called Kia finance and was told the same thing. My wife and I tried calling ARMANDO numerous times and he was always out of the office or on vacation. He NEVER CALLED BACK. Finally, after numerous calls to Kia Finance, Kia of Stockton, and the extended warranty company we went down to Kia of Stockton. My wife had to sign cancellation paperwork which is understandable. The dealership REFUSED to give my wife a copy of the papers that she signed. He said it was a company policy. Luckily my wife was able to take a picture of the docs. Even though the warranty company sent the check to Kia of Stockton in October it still took 7 months for the money to get sent from Kia of Stockton to Kia Financial after the paperwork was signed(more than likely because he was paid for the deal and the money was going to be taken back). Basically this man LIED to my wife and used extremely unethical tactics to make sure he got paid because there is not much money to be made on a 0% loan, so the Finance Manager tries to include the extras. This man represents Kia of Stockton so I'm sure this isn't the first time Armando has done this, or the last time. It was in his power to do thing legitimately and our business would of went back to him. But instead we drove over an hour to Kia of Vacaville to purchase another Kia for my daughter. They were much more forthcoming with information. They actually and morals and ethics.(they actually told us that those services weren't needed to obtain another 0% loan). BEWARE OF THIS DEALERSHIP and really educate yourself or they might try to get you too. They give themselves, dealerships, and Stockton a bad name. The reason why we waited so long to write the review is because we've been waiting this long for the check to be applied to the loan. BEWARE check the Better Business Bureau. Their grade is F
Excellence - rssmithwick
Excellent dealership. Nino and Angel were fantastic and a pleasure to work with! Probably the best car buying experience I've ever had. Well worth the 1-1/2 hour drive from the bay area to purchase our new Telluride!