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I used to work at this dealership in the service... - jvu
I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses. I once saw one of the mechanics fighting with the service manager, Bon Gotuaco, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear! The employees here are very shady!
Our experience at this dealership was great. The sales... - Jellendavis
Our experience at this dealership was great. The sales representative (Marshall Brant), was friendly, professional and helpful. He explained everything about the car and the purchase process very well. We didn't feel pressured. Instead, we felt valued as customers. We felt very comfortable with him throughout the entire process.
We also had a great experience Ozzie Khan who typed up our paperwork and received our payment for the car. He also was clear and knowledgeable as well as professional.
Thank you to McConnell Chevrolet for what was actually an enjoyable car-purchase!