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Marissa, as my sales agent, was extremely knowledgeable... - l.luger
Marissa, as my sales agent, was extremely knowledgeable and helpful in assisting me through the process of purchasing my Subaru Ascent. She went over all the many features before I left the lot and along with her professionalism, her friendliness was also a big plus. I couldn't be happier with the experience.
Top Reviewed Specialists At This Dealership
've purchased quite a few cars over the years, and I've... - dezwilder
've purchased quite a few cars over the years, and I've always driven off the lot feeling like I got screwed in one way or another.
Not the case at this dealership.
Shingle Springs Subaru has wowed me at every step of my recent car buying experience. This dealership offers incredible service. From the first phone call I made to the dealership, to the time they handed me my keys, I was well-informed and well-taken care of.
I'm a little nit-picky when it comes to a lot of things, and I think buying a car is a time when being especially inquisitive is justified. I had the pleasure of dealing with Bryant from square one. He never played dumb, never used some BS line about a car being sold as-is just to avoid putting more effort into selling a used car. He answered all my questions and was forthcoming with what he knew about the car. And if he didn't know the answer to one of my questions, he found the answer and actually returned my call!!!!
The finance department treated me like a human being, not a number, and took into consideration that not every customer has unlimited discretionary income to throw around at a car payment. Cooper worked with me over multiple phone calls and was ultimately able to find a loan that made the payments easier to swallow.
During my initial test drive I noticed a few things about the condition of the car that I wanted addressed if I made the purchase. I brought my concerns up to Bryant after my test drive. These were mostly inconsequential, but I felt one item was quite important. Still, I'd made peace with the likelihood of buying the car and having to deal with these details on my own (and pay to have them addressed).
Once I'd agreed to purchase the car, I requested to have these items looked at by the service department. I figured I would be totally blown off. I'd already agreed to buy the car, after all. To my complete surprise, the service department called the next day to schedule an appointment to have the car looked at. And not only that, Bryant had already informed them of the items I wanted checked out. There was zero confusion on their end and zero headache on my end.
My car is still in the service department (longer than expected) but it's because they are diving deeper into one of the issues I pointed out. They are going the extra mile and making sure to treat the potential cause rather than just the symptom, which is not something I would expect a dealership to do, especially on a used car that's already been sold.
I paid asking price for my car and I feel like I got a great deal. I'd rather invest in phenomenal dealer support than save a few bucks up front and get a cold shoulder after I drive off the lot.
I'll buy here again in the future, no doubt. But it will probably be quite a few years down the road; I bought a Subaru! In the meantime, my wife and I will be happy to have our cars serviced here.
Internet Sales Manager
Seamless buying experience, Solvi was great and not... - DevM
Seamless buying experience, Solvi was great and not pushy. She was knowledgeable and customer focused. She made the buying experience as our son's first care easy.
True story,came to buy a used car, the car on carfx was... - mhalim80
came to buy a used car, the car on carfx was 9400 and they wanted me to sign on 17000. they added insurance , glass warranty and whatever nonsense. After a discussion and removing the extra amounts. He got angry in a very unprofessional way and said literally “ I’m losing money, take the car without spare tire and windshield wipers “.
one of my worst experiences with humans.
Very friendly, helpful, attentive. Service reps always... - malnoisdlouie
Very friendly, helpful, attentive. Service reps always respectful of my opinion. Cheaper service fees and customer service oriented far better than the Roseville Auto Mall.
We are in our third Subaru. This dealership is very... - mtrcyclegramma
We are in our third Subaru. This dealership is very professional and courteous. They always go the extra mile. We have been coming here for many years and would refer anyone to come check them out.
i would just like to thank Lance Jergensen sales and the... - allen
i would just like to thank Lance Jergensen sales and the general sales manger Don for there help in my new vehicle purchase.
I drove from Temecula, Ca to Sonora which was over a seven hour ride to purchase new my vehicle.
my experience with the sales department and finance was fast and simple.
took me less time to nogoiate the deal sign to documents than to test drive the car.
I would bye all my cars from this dealer if I could
great group of guys to deal with straight forward and honest.
I called them before i drove for seven hour to make sure they had the car and
aske the to hold the car which they did.
Thanks once again
Bought a vehicle from this dealership and traded in our... - PamieSue54
Bought a vehicle from this dealership and traded in our vehicle. Was told we wouldn't have to make anymore payments on it. That was a lie, a week later a payment taken out of my wifes checking account which cause a $30 overdraft. Now more than 2 weeks my wife has 2 car loans our trade-in and the new vehicle. After numerous calls and promised call backs which never happened I am forced to retain an attorney.
Today, 1/5/21, I left my third message to schedule... - Charles Bensley
Today, 1/5/21, I left my third message to schedule service. No response. Is this location still open. My first two calls I left a message for Kim, who was identified as the Director of communications. How ironic. Today I called and left a message on an unknown number that I was referred to. Then I tried to communicate with Subaru USA. Their email system is designed to reject all but the most desperate customer. The final roadblock was they required the 17 digit VIN number. Then I tried calling and was automatically connected in Spanish. I give up. I think they should have their highly effective ad agency take over customer service.
Charley Bensley Vallejo
Absolutely horrible service. This is the second time the... - subaruowner
Absolutely horrible service. This is the second time the office service representatives have lied to my face about the progress of the service work, and allowed me to sit in the waiting room for over 10 hours. Do not bring your subaru here. If you check the Better Business Bureau you will see they have an unsatisfactory record due to complaints about service and are not even accredited by the BBB. That should speak for itself.
Great response time - Kyle
Reached out to the dealer to inquiry about a New Subaru Impreza. Ended up going with a different car, however this is the only dealer to not continue to bother me about coming in and buying a car after I told them I went in another direction. So I decided to leave them a good review
Elk Grove Subaru
Internet Sales Director