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've purchased quite a few cars over the years, and I've... - dezwilder
've purchased quite a few cars over the years, and I've always driven off the lot feeling like I got screwed in one way or another.
Not the case at this dealership.
Shingle Springs Subaru has wowed me at every step of my recent car buying experience. This dealership offers incredible service. From the first phone call I made to the dealership, to the time they handed me my keys, I was well-informed and well-taken care of.
I'm a little nit-picky when it comes to a lot of things, and I think buying a car is a time when being especially inquisitive is justified. I had the pleasure of dealing with Bryant from square one. He never played dumb, never used some BS line about a car being sold as-is just to avoid putting more effort into selling a used car. He answered all my questions and was forthcoming with what he knew about the car. And if he didn't know the answer to one of my questions, he found the answer and actually returned my call!!!!
The finance department treated me like a human being, not a number, and took into consideration that not every customer has unlimited discretionary income to throw around at a car payment. Cooper worked with me over multiple phone calls and was ultimately able to find a loan that made the payments easier to swallow.
During my initial test drive I noticed a few things about the condition of the car that I wanted addressed if I made the purchase. I brought my concerns up to Bryant after my test drive. These were mostly inconsequential, but I felt one item was quite important. Still, I'd made peace with the likelihood of buying the car and having to deal with these details on my own (and pay to have them addressed).
Once I'd agreed to purchase the car, I requested to have these items looked at by the service department. I figured I would be totally blown off. I'd already agreed to buy the car, after all. To my complete surprise, the service department called the next day to schedule an appointment to have the car looked at. And not only that, Bryant had already informed them of the items I wanted checked out. There was zero confusion on their end and zero headache on my end.
My car is still in the service department (longer than expected) but it's because they are diving deeper into one of the issues I pointed out. They are going the extra mile and making sure to treat the potential cause rather than just the symptom, which is not something I would expect a dealership to do, especially on a used car that's already been sold.
I paid asking price for my car and I feel like I got a great deal. I'd rather invest in phenomenal dealer support than save a few bucks up front and get a cold shoulder after I drive off the lot.
I'll buy here again in the future, no doubt. But it will probably be quite a few years down the road; I bought a Subaru! In the meantime, my wife and I will be happy to have our cars serviced here.
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I have called them 3 times in two days to answer a... - millers1193
I have called them 3 times in two days to answer a question about a sensor that was replaced in may and I'm having the same issues in September 2020. I have still not received a return call. Pretty poor service.
Absolutely horrible service. This is the second time the... - subaruowner
Absolutely horrible service. This is the second time the office service representatives have lied to my face about the progress of the service work, and allowed me to sit in the waiting room for over 10 hours. Do not bring your subaru here. If you check the Better Business Bureau you will see they have an unsatisfactory record due to complaints about service and are not even accredited by the BBB. That should speak for itself.