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When they didn’t have exactly what we wanted, they were... - gsleahy2221
When they didn’t have exactly what we wanted, they were able to find one and bring it in just for us from one of their other locations. Appreciate them!
Top Reviewed Specialists At This Dealership
Simply a pleasure - tensunsa28
Working with the crew at McCurley Toyota of Walla Walla was one of the best car buying experiences I've ever had, and I've bought alot of vehicles over the years.
MY salesman Rick Herrera, yes mine because he made me feel as though he was working for me and only me, he always had my best intrest in mind not his. I could go on and on about my experience however just give them a shot, especially Rick, you won't be sorry
Sales and Leasing Consultant
Sales and Leasing Consultant
Awesome people - Bonnie
I have never had a sales person who was patient and listen to what we we wanted. We thought we knew what we wanted and he showed us a better choice. Am very pleased with how well Frank showed the operation of the car and Mark explaining things with the paper work. Could'nt ask for better srvice. They treat you very respectfully. Will give your name when someone looking for a vehicle
Good customer service - Kris M
The dealership was very busy at the time I was buying my car. They tried to make it as easy as possible and helped me out with what I needed to secure the car I was after. Price was right and came home with the car I wanted. They took my trade in and the rest was made easy. Friendly people. I would go back again!
Treats you like family - Aktycazares14
Walking into McCurley dealership we iffy on buying a brand new car being our first time we were scared. We treated like family from the moment we walk in by Cas. He listen to us of what we wanted and our budget, and fulfilled exactly what we looking for.
Amazing first experience! - maya mendoza
I went with my dad to get my first official car and the experience was pretty awesome! Juan Reyna was very professional and super comfortable to be around. He wasn’t pushy or rude at all, like other salesmen we encountered at other dealerships. Enver Reka was also an absolute pleasure to work with. He’s so outgoing and really fun to talk to. He explained everything perfectly and made sure we understood every part of the signing process. Overall, I definitely recommend this dealership and these two men, as well.
Honda Sales & Leasing Consultant
Chris is the best, he got my car for me - SNOISER27
Chris is the guy to see, he is very fair and will help you out. Bill Harris auto I would recommend them to all my friends. Thanks Chris and Bill, my hat comes off for you guys. Thanks again 😊
Highly recommend Denis and the whole team at Lithia Dodge - Lifsgrt
I live in Florida and bought a 2019 Challenger Hellcat Redeye Widebody from Denis. He was great with communication and took great care of the long-distance buying process. I explained when we had first contact that I was looking for a no hassle buying process, and that is exactly what he delivered. I send a set of rock guards for them to install, which was done professionally and the car was ready to go when I arrived. Denis picked me up at the airport for the test drive, and I was on the way to FL within an hour and a half. Great job to all!!
I had a wonderful experience! - Sue
This was the fastest, easiest car buying experience I have ever had. All of the people that work here are friendly and work hard to make their customers happy.
Internet sales manager
Excelente atendimento ! - Dinorah
Obrigada por toda atenção , o vendedor Marcos é maravilhoso , nos passa segurança , simpático !!! Que vocês cresçam cada dia mais !!!! Bom trabalho deve ser sempre reconhecido !!!!
Great People - Jennifer
Larry was amazing in helping us get into a vehicle and working with us on our trade in. The finance guy was super friendly and very helpful also! Thank you!
Sales - Pasco
Finance Manager - Pasco
Thank you Ben Ryan for taking care of me and selling me a... - Debra Burns
Thank you Ben Ryan for taking care of me and selling me a new Jeep. You are doing great. Blessings on your new adventure selling vehicles.
Just wanna say thanks to Michael at prestige and his... - Jesus
Just wanna say thanks to Michael at prestige and his service department
I bought a truck from them they give me a good price for my trade-in and they delivered everything they told me they’re going to do to my truck just wanna say thanks again to Michael and the prestige team
Great experience - Moore7164
We were very happy with Tom and the experience we had at Autoplex. Both sales guys we met Mike and Tom were very helpful and very low pressure. The sales manager that signed our deal was not a pleasant as the rest of the team but we only had to deal with him at the end. I would definitely go there again.
AMAZINGGGG - Angie1121
I have went to these guys twice and both times I have been not let down. I highly recommend this business and Jesse and Fabian always give me great service. They have a great selection with even better prices. I appreciate them so much.
I spoke with Jimmy, excellent service! !☆☆☆☆☆ - @radnruthless
I spoke with jimmy and he was very professional and helpful 🇺🇸 , will deff recommend them for any people interested in good customer service and a quality used car/truck. @radnruthless
#seewhatididthere pass it on
2005 F350 - JacksF350
I would recommend anyone looking for a good used vehicle to shop at Lewis Clark Auto talk to Brandon. Great service thank you for your help
Great Customer Service - Adi2019
They were very great in helping me find a car that would fit me. The customer service is great and the girl Maria went beyond to make the process smooth and easy. If i had any questions they would help me out. I would totally recommend anyone to come here.
Great service! - Sam
We have been buying Hondas from Bob Hall in Yakima for the past 30 years. We have been coming in for parts and service since then. Harvest Honda has some awesome people. Tony in service, Joe Tucker in parts, I don't know the other parts people by name, have all been great to work with. I give you a 5 star rating. Thanks.
Terrible Customer Service in Service Department - Chump1030
I think it's only fair to start off with the expectations that other dealerships and auto service providers have set with me during the past 25 years. When I call to schedule an appointment, after hearing or reading great reviews of an auto servicer, I expect to just simply schedule the appointment, ask for the current diagnosis fee/rate, give the auto description, describe the problem it's having, and if needed, follow up by dropping my car off early - because that's the normal routine when talking with the scheduler, who starts or ads all that information to an account for me. Until today, no one had ever had any trouble going through that routine with me.
I just got off the phone about a half hour ago with "Cliff Slaght" in the service department, who does the scheduling for Leskovar's Auto Service Department. I started off by saying I wanted to schedule an appointment, but first I wanted to describe the problem I was having. I started to do so, but he kept trying to interrupt me - however, I was having none of that, so I kept on telling him what the problem was until I was finished. I then asked him if he recognized the problem, as well as the troubleshooting technique from the Owner's Manual my car came with, and he said he did not. This was a red-flag: typically, auto service department schedulers are familiar with at least most of the basic problems that autos can have, and this was a simple issue: the gears keep sticking when I try to shift from one into another, and at one point, were making a grinding sound. The problem is so simple and common that it was right there in the Owner's Manual, along with a -temporary- fix (and the instruction to have a mechanic actually fix the problem permanently). This part of the conversation told me that Cliff doesn't have any real experience with auto mechanics, and I wondered how he got the job, unless he lied on his employment application and proper verification was not done prior to his being hired.
Cliff then asked me if the check engine light was on. This is an immaterial question for a scheduler to ask, since I had already said I wanted to schedule an appointment. Since he apparently doesn't know much about auto mechanics, I couldn't see why he should ask that, nor why I should have to tell him that, either. Even if he was just taking down notes for the one mechanic they have there, it's irrelevant, because the mechanic ought to be able to go through their routine diagnostic procedure to find out for themselves what's actually wrong. Besides, the transmission is a separate system from the engine, so the check engine light wouldn't come on for this anyway. He didn't even know that much - which is actually a little frightening. When I told Cliff that I didn't remember seeing any such thing, he told me that I should hang up the phone (oh?) and go out, turn on my car (gee, really?), and see if the check engine light would stay on, then call him back (is he stuck in the '90s or something?). This was just bizarre - no rational service dealership would ask a potential customer to do that, nor be so demeaning in telling their potential customer how to do it step-by-step like that. Could it be that Cliff assumes that women are stupid, ignorant, and generally worth nothing more than small children? Who knows, and frankly, who cares! It's not reasonable for him to treat a potential customer this way, period.
I again asked if we could just make an appointment so his mechanic could diagnose the problem for themselves, he first put me on hold for several minutes, then came back on the phone, sounding like he had food in his mouth and was generally distracted, and asked if I could call back in a couple of hours "so we can talk about it." Talk about what? The day/time for an appointment?! This was absurd. The only reason I didn't just hang up the phone at this point was because of the difference in reviews given here and at other review sites for this dealership vs. the other dealerships I'd been considering. It's obvious to me that this dealership has apparently hired an outside firm to write a lot of 5 star reviews for them, written by people who have never actually used the service department at Leskovar on Clearwater. Either that, or Cliff is brand new and has zero idea what good customer service is. Either way, I should have just hung up the phone, shut it completely off for a while, and later made an appointment with someone else (which I eventually did do). I told Cliff that I couldn't see why we couldn't just schedule an appointment over the phone, so he finally did schedule it with me - for an hour after they open next Monday.
I then asked what the diagnostic fee was, then Cliff said, "Can you come in later this afternoon so we can talk about it some more?" This was incredulous. What problem does Cliff have with discussing quick, easy, important information over the phone? He was coming off like some kind of scam artist - very shady. I tried to tough it out, remembering the differences in reviews between this and other dealerships, but was already regretting making the appointment. I wanted to just hang up on him and be grateful he doesn't know where I live, nor the license plate number on my car. This behavior was creepy - what, did he want to try to hit on me in person or something? -What- was going -on- with this guy???! When I told him, "I'm only asking for either your diagnostic fee or your rate, I don't see why you can't give that over the phone," he finally told me what their current rate is, per half hour then per hour (which is exactly twice their per half hour fee, so this was illogical of him to do). He said it could take many hours to diagnose the problem (which he clearly didn't understand at all) and so he didn't know how much the total diagnostic fee would be (which is standard - I did not need to be reminded of this). At this point, I missed those old phones from before the early 2000s - I wanted to literally slam my phone down on this guy's ear! He was treating me like he though I was a two year old, and that's insane. I had stayed calm, rational, and patient with him, even though he was treating me horribly.
By now, nearly a full 10 minutes had gone by - just to schedule a simple appointment, get a diagnostic quote, describe the problem, and try to make plans to leave my car over the weekend so it would be available as soon as they had free time on Monday to work on it. (The next dealership I called had all of this accomplished in less than 60 seconds and was extremely friendly, customer service oriented, logical, and professional; not demeaning at all.) I tried to convey that I wanted to leave my car over the weekend, but Cliff cut me off mid-sentence and told me to bring it in at the time of the appointment and leave a note on the dash describing "all the problems" I was having with my car. I could feel my blood pressure rising at this point. I'm normally a very easy-going, nice, friendly person, and had been so throughout this call, but the reality is that Cliff had completely angered me with his behavior toward me by this time. I calmly asked him, "Why can't your mechanic just troubleshoot the car?" His response was an incredulous, demeaning, "I only asked you to put the problems with your car down on a piece of paper and leave it in your car on the dash! I always do that when customers have multiple problems with their cars!"
If I could have fired him for poor listening skills myself, I simply would have. His boss needs to hire someone to randomly call in anonymously and do an in-house assessment of Cliff's customer service skills, then just fire him when he fails, because he will, it's a guarantee. I told Cliff, "It's just one problem with my car. I'm sure your mechanic can go through with their testing equipment and figure out what's wrong." He again asked, getting more upset, "You can't write it down on a piece of paper and put it on the dash?!" I replied, "I can, I just find this really odd. I've never had anyone tell me to do that before." There was no need for a note, since the time that he wanted me to bring in the car was an hour after Leskovar's Service Department opens.
I should have been able to just come in at the time of the appointment (since he apparently didn't want me to leave my car over the weekend), tell an employee (who should have been opening a new account in my name) what was wrong, so they could put that information into my account, and leave the keys with them, then go on my way and wait for a call with the diagnosis and estimate - like -normal-. At this point, I was imagining that chances were, Cliff would attempt "stacking" (adding on a lot of unneeded services in order to beef up the repair estimate), but since that hadn't happened yet, I tried to let that thought go - but it still brews in the back of my mind even now. I suspect he would have tried that, if given the chance. At any rate, leaving a note on the dash seems inefficient and archaic, to me.
Cliff interrupted me as I was about to ask again about just leaving the car over the weekend (my mistake for breathing between sentences, I guess!), and told me that he would see me on Monday at the scheduled time. This left me with no other choice than to end this very weird, awkward conversation, so I said I'd see him then, then hung up. I immediately called another dealership I'd had previous ho-hum experiences with (but nothing this nasty, at all), and they got me scheduled right in, took care of me, and even showed concern about my travel arrangements after dropping off the car, but I told them I have that covered so not to worry about it! They started a new account for me, took down what the problem with my car was, and, when I asked them about this aspect of things first, they even offered to help me figure out if perhaps I was just using the gear shift incorrectly (this is a new-to-me family-gifted used car that I've only owned for 3 days now). I would love to name who that dealership is, as they deserve all the credit in the world for great customer service, but that would be unprofessional to do in this review. If I, a customer, can have more professionalism than Cliff has, then I think that really says something about his poor customer service skills.
I can't recommend using Leskovar's service department. I think people need to know how they'll get treated (I suspect this is true particularly if customers needing auto servicing are female) by Cliff, if he's still working there by the time they need their autos serviced. This is important because Leskovar also sells cars, and it's easy for people to just go back to the dealership they purchased their car from in order to keep it maintained and serviced. While the price quote for the service was lower than the next dealership I called, honestly, I think this is a case of "you get what you pay for." It doesn't sound to me like a person will really get a good deal if they use Leskovar's Service Department - at least not if you're a woman. I have no idea how they treat the men who call in asking for the exact same things I was asking for, talking to workers like Cliff as rationally and calmly as I did. It's amazing. You can be minding your own business out in public, say, at the laundromat or wherever, and some random guy will come along, who you don't know, and demand that you "smile more," repeatedly, because men apparently take that as being some sort of "approval" of them in some sort of sexual way, or whatever (at least according to a number of them out there). And, yet, when you DO "smile" (over the phone), which I did do -- I called in very nice and happy and all of that... What do they do? They think it's their business to turn your smile upside down, try to ruin your day if they can, and basically treat you like you're of no real value to them at all. That's what happened here, and I have no reason to believe that Cliff being a misogynist had nothing to do with his behavior toward me. He never would treat a man that way because he knows that, if he did, that man would -not- take it lying down. Well, neither will I.
I called Cliff's boss to discuss it with that person and to cancel the appointment made. Whoever that is, they have not yet called back, in all the time that it's taken to type this up. I type 69 WPM with 0 errors, when tested. I'm now at 2363 keystrokes. You do the math.
Friendly, knowledgable - E and R
After looking at various websites for a 2019 car I found what I wanted on the Tom Denchel Ford site at a reasonable price. After Denchel Ford got my email address Koty Kollmar contacted me the next day. My wife and I met Koty a few days later; we immediately took a liking to him. He was well informed on the car and easily explained its features. We never felt rushed or pressured. We received friendly service from everyone from the financial director in purchasing the car to the service people when we had the car detailed. My wife and I highly recommend Tom Denchel Ford in Prosser, WA and Koty Kollmar.
Excellent attention and service - Chris Banks
The evening before my visit I had to have a tow service boost my battery.
The next day, uncertain about the quality of the battery, I dropped in to the
service department of Apple Valley Honda. Ricardo Woo gave me his immediate
attention, listened carefully and asked me a few questions. He then offered a
GR8 evaluation of the battery for free. Although he couldn't promise a quick
turnaround (I was a drop-in) it wasn't long before the charge and evaluation of
the battery to come back. It failed the test, and I was happy to have the security
in winter driving to know that my CR-V will start. The price was fair, and in only
a few minutes the job was done and I was on my way. During the whole process
Ricardo checked in with me in the waiting area, and kept me updated on progress.
Ricardo has been my customer service advisor in the past as well, and I can say
this is typical of the excellent attention and service I receive from Apple Valley.
Returning buyer - always a great experience - mlyssetted
My family is loyal to the Nissan brand and one particular salesman. This place always has our best interest in mind, and we come out loving what we get!
No Pressure Experience - Relationship Established - Dave
My wife and I found a vehicle we liked on the CAL Cars website. After looking at several other dealerships in Washington and Oregon and making phone calls to some of them we traveled to CAL Cars expansive lot, looked at several vehicles and settled on the vehicle we found on-line. On arrival we were greeted by the young ladies on the showroom floor and made to feel at home. The salesman, Emmanuel provided us with excellent, knowledgeable, no pressure, customer service and Steve walked us through the multiple sales documents in short order. G4 met us on the showroom floor, thanked us for our business and wanted to make sure our buying experience was a positive one and met our expectations.
Overall the team ensured that we will return to CAL Cars for service and the opportunity to purchase in the future.
great Service! - Alviemaxey
Anthony Jolley went above and beyond helping me with my service. He was helpful, polite and very friendly. I would recommend this young man to anyone looking for exceptional service!
Always going the extra steps to help out - goldadechristine
This dealer always does there best to put you in the car or truck you need. And stands behind the purchase. They always make it right.
So disappointed ☹️ - Ana Sonata 08
My car was in better working condition before I took it in to get the door handles replaced. Good thing I didn’t take it in for engine problems lol 😆 who knows what would of gone wrong with it after they “repaired” it 🙏🤦???
Great service - MJD88KEYS
We've always been treated well at Stewart Subaru. Here's an example of good service - Katie H had to make a new receipt after some adjustments were made. I usually get a coupon for a car wash - well there wasn't one, no big deal. A few days later a coupon for the free car wash came in the mail. Awesome!
Convenient, fun, and well explained! Wonderful. - nicole.bell.531
Michael Gibson was the first to greet us at the door and shake our hands. From a great first impression, to a lasting goodbye, he helped us step by step from test drive to contract with a pressure less ease that only comes with customer commitment.
Cheers to great people, service, and experiences!
Thank you Mike for making my purchase a wonderful time, and stay amazing. 10/10 would reccomend!
Vivian, you also brought more than enough smiles to my face. As a new car purchase consumer, I had little to no idea about some of the contractual aspects. I had many questions, which were answered with ease and a smile.
Thank you gentlemen, for being just that. Gentle kind and on topic. 😊
Worth the short trip from Yakima. - SLANGWELL12
Matt and the staff made the whole sales process quick and easy. We would definitely recommend UAC to our friends and family. Thank you UAC.
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