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Victor alvarado did a great job in helping us get the one... - Bates_virgil
Victor alvarado did a great job in helping us get the one we wanted, great service and super friendly, I recommend him to anyone looking for a great car, thankyou victor
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The service manager, Sarah Ricks, is such a tremendous... - Jklundt5430
The service manager, Sarah Ricks, is such a tremendous customer service rep. She provided top notch service and made the whole experience first rate. I’d recommend Chevrolet Nissan to all for great service.
2017 Ram 2500 6.7L - Bogus diagnostic of DEF pump - jholen
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered.
I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty.
This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair.
The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump.
What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window.
In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck.
Upset. We traded in a vehicle 10/17 and our loan for the... - flemcon1
Upset. We traded in a vehicle 10/17 and our loan for the trade in is still outstanding. The balance on the loan increases everyday and our credit decreases. I have contacted the owner - Bryce Clary and this matter still is not concluded. I would NEVER recommend Bud Clary Dealerships.
Disappointing - tokes
Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in December 2018. They stated that the noise was my belt tensioner so I decided to replace it on my own rather than having the dealership "repair" it. After I replace the tensioner (at my own expense and time) the same noise persisted. I went back to the Sherrell and very politely asked for a solution to the problem since I had already invested enough money and the service of diagnosing my car was NOT CORRECT. Not only was the service representative negligent about providing me with a fair solution, but the main manager didn't give me an apology for the wrong diagnostic. he didn't offer/ want to refund my money rather he was heavily pointing out that I leave my car so they can re-diagnosed it for free but at no point in time I was going to get a refund for my original diagnostics. This is extremely frustrating to me, the consumer, has to deal with an ongoing car liability (it was not the first time a Chevy dealer misdiagnosed my car for the same noise and this is the reason I went to Sherrell) situation that no Chevy dealer has been able to resolve. There are many perceptions and variables that one can argue about in this case, but the bottom line is that there are consumer regulations for a reason, https://www.consumerprotection.govt.nz/guidance-for-businesses/complying-with-consumer-laws/obligations-under-the-consumer-guarantees-act/, and doing the right thing may not cost much.
Awesome, Caring and Professional Experience.! - A Austin
Had resister problems with my car and needed it up and running that day! Called Chipman&Taylor (this was on a Sunday) and spoke to a nice man by the name of Fran. Fran made calls to employees that were scheduled off, made time to track down my parts and even took the time to meet up and chat with me about what his suggestions were about how i should fix my car. And we got it done around an hours time! Over all experience, 10 out of 10!
THANK YOU FRAN, AND THE TEAM AT CHIPMAN&TAYLOR.
THANK YOU CHRIS BROWN AND ADAM - HALLASS
I have bought 5 brand new trucks and 2 used trucks.New car for my wife and soon my mother is looking to AND the ONLY place I will buy from is Hall Chevrolet-Buick.The dealerships in my town SUCK.,I would not buy a truck in the Tri-cities because they are CROOKS.I have and never will buy a thing from them.The service after the sale is what im talking about,Halls has taken car of all my trucks,and will be the only one to work on them.THANK YOU Chris Brown for all you have done for me.Yes now he looking for a truck now for my oldest son.Yes its worth the drive to Hall Chevrolet.So if you want to buy a new car or truck,Go to Hall Chevrolet and look Chris up.Look out I might want a new truck for Christmas!!!!!!
Superb service! - happyowner
Great experience! Our salesman did a great job of listening to our needs/wants, was very professional, patient and extremely knowledgeable. Highly recommend this establishment!