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The entire Porsche service staff was professional and... - Ramjo
The entire Porsche service staff was professional and friendly. The work was done while I waited and the service team kept me up to date as the service was nearing completion. Thank you for taking care of part of my family ( my Porsche). Till next time..
great customer service - ac2271313
Went in to look at the new Audi A6. Team was great. My visit was exceptional and got a great deal on my new A6
Bought an S5 from Audi Huntsville through Mike Reed. I... - clrkbrry
Bought an S5 from Audi Huntsville through Mike Reed. I live in Atlanta, so we spent several days making sure the financing was buttoned-up before I made the long drive there. He knew I was trading in a lease and had spoken several times with finance to confirm the numbers, so all was well. I get to the dealership and it turns out the car he claimed was certified wasn’t — nothing was offered to me for being misled, but I agreed anyways under the predetermined terms that Mike would have my wheels painted. After purchased, the car stayed in Huntsville for a week getting small body touch-ups done and for the wheels. I checked in with Mike nightly, and he assured me the night before we were to meet that the body work was done, and wheels were painted. He showed up to our meeting location with 400 additional miles on the odometer with his wife and kids in-tow, no work had been done to touch up the front bumper or parts of the side panels, and he agreed to get me in contact with his Atlanta shop. He went unresponsive to request, and I find out the wheels were painted without clear coat, so I had to pay full price to have them redone. In the time he had the car, I had found out that I owed the city of Atlanta $3500 in tax fees for trading in a lease out of state. I immediately contact Mike and he assures me Audi will resolve the issue. After countless attempts to contact them without response, We meet and I express to Mike that I need answers. Turns out, per contract, I couldn’t return the car for ‘a sudden increase in agreed-to price due to taxes’ after I took delivery of it, so I’m only left to assume I was ignored intentionally so the dealership doesn’t lose the sale. Needless to say, the finance manager finally let me know that it wasn’t his responsibility to understand tax law for a state just 10-15 miles from their dealership (GA), and the full cost was my responsibility. Horrible experience and I did everything I could to try and come to a reasonable amount that would satisfy both parties. Don’t go here.
Had a window issue with my Q5 . Called the service dept... - kelldbattles
Had a window issue with my Q5 . Called the service dept they told me to bring it by . I was prepared for a painfully long wait. To my surprise the motor in my window was repaired and i was out of there in less that an hour !!!!!!!! Everyone i spoke with in service was very nice and helpful !!!!