"more than a sales consultant" - Dale Olszewski
mr. lin williams goes above and beyond merely selling cars,this is our third purchase and the reason i keep coming back is because of his caring to help customers before and especially after the sale. he is very professional and knows his automobiles inside and out. i feel we have made a friend and will keep coming back to this dealership. thank you Lin,you are first class!
Watch out - bye bye cash
If you want to overpay for a car and get less than fair market value for your trade-in, this is the place for you. Personally, I would rather walk to California and buy an Audi there.
Worst Customer Service Ever Experienced - JD
I’m so disappointed in the lack of customer service at this location. I had to have my tire patched because there was no replacement available. It has been MONTHS and I have still not received a call or notification that the tire came in. A few days ago I called to have my oil changed, because I did not know that Audis cannot be taken anywhere other than the dealer to have an oil change. They told me it would be two weeks before they could get my car in for service. We called the Farmington location and they were immediately able to accommodate us. I have no idea what is going on at the Birmingham location, but I will never buy a vehicle from them or deal with them again.
Service dept has poor customer service skills - 2011 AudiQ5 For Sale
Had my 2011 Q5 serviced here for check engine light and brake light. First there was no communication on their part after having the car for 10 hours. Was it ready? Was it not ready? Did it need work that would require additional time at dealership? Be prepared to call for any and all updates.
I dropped my car off at 7:30 am, had not heard a peep by 5:30 pm until I called to see if I would need to find another ride to work the next day or if my car was ready. I was told they would need another day, which was fine but would have been nice to know. I did receive a call the following evening to let me know what the diagnosis was. Another two days pass never heard another word until I showed up to get my car.
I drop $700 bucks for plugs and coils. They pull my car around and I go to crank it and it won’t start. Then I’m told they would check the battery for me (how kind). Wait 30 more minutes and they tell me for another $400 they will replace my battery. NO THANKS!!! You’ve had my car for four days and no one bothered to check it or even call me and say my battery was going bad! I’ll never spend another nickel here nor consider buying anything from Dean McCrary.
I should also note 12 months ago I spent $1900 for front and rear brakes and rotors at Dean McCrary and 15k miles later I need more front brake pads for $600 more?? No thanks Dean McCrary Audi. Why would any one have the dealership replace brakes/rotors if they will not honor their work one year later?!
If you’re ok being treated as if your hard earned money is nothing and you owe them something for servicing your car, then this is the place for you. Also the waiting area is nothing to write home about for the money you spend there. Your local Trax Tires has a nicer lobby area than this place. I can not imagine the money people pay for a Porsche here and the disappointment they must feel when they are sent to this closet sized employee break room to wait for service.