Horrible Experience: Sold Lemon - Porsche
We bought a used Porsche from Hiley. The experience was not very pleasant. But after several months of having the car we found out it was a lemon. The car had severe damages. They never gave us carfax, we had asked for it and they stated they use a different system. We had carfax ran on it later on and found out the hard way. Would have never paid that much for the car. Total loss!
Not ideal for buying a used car. - Heidi
Based on my car buying experience in October 2018, the dealership operates are nearly void of integrity. I paid top dollar for a used vehicle that I have had to pay thousands of dollars, within a few weeks of purchasing, on overdue maintenance and repairs. - The kind of thing I would have expected had I purchased the car from a small car lot.
Service dept has poor customer service skills - 2011 AudiQ5 For Sale
Had my 2011 Q5 serviced here for check engine light and brake light. First there was no communication on their part after having the car for 10 hours. Was it ready? Was it not ready? Did it need work that would require additional time at dealership? Be prepared to call for any and all updates.
I dropped my car off at 7:30 am, had not heard a peep by 5:30 pm until I called to see if I would need to find another ride to work the next day or if my car was ready. I was told they would need another day, which was fine but would have been nice to know. I did receive a call the following evening to let me know what the diagnosis was. Another two days pass never heard another word until I showed up to get my car.
I drop $700 bucks for plugs and coils. They pull my car around and I go to crank it and it won’t start. Then I’m told they would check the battery for me (how kind). Wait 30 more minutes and they tell me for another $400 they will replace my battery. NO THANKS!!! You’ve had my car for four days and no one bothered to check it or even call me and say my battery was going bad! I’ll never spend another nickel here nor consider buying anything from Dean McCrary.
I should also note 12 months ago I spent $1900 for front and rear brakes and rotors at Dean McCrary and 15k miles later I need more front brake pads for $600 more?? No thanks Dean McCrary Audi. Why would any one have the dealership replace brakes/rotors if they will not honor their work one year later?!
If you’re ok being treated as if your hard earned money is nothing and you owe them something for servicing your car, then this is the place for you. Also the waiting area is nothing to write home about for the money you spend there. Your local Trax Tires has a nicer lobby area than this place. I can not imagine the money people pay for a Porsche here and the disappointment they must feel when they are sent to this closet sized employee break room to wait for service.
Horrible service - VP
I have been taking my car to Jack Ingram Porsche for 4 years and every time it’s over 2-3 months to get my car back! Currently almost 5 months!! The wrecker dropped my car off there 6/18/18 and it is still there 11/01/18!!! They never return phone calls, ask for management they never call, ask for higher meaning David Ingram...same he Never calls!! They say one thing is wrong order the part takes 3 plus weeks, then say it’s something else wrong not what they thought! When this is over I will NEVER get a car from them nor use there service department it’s Horrible!!!! Last summer I also called Robbie Poole several times and left voicemails wanting to trade my car...NEVER a Call back!!!